skirabbit

Hello all

I am having a problem getting credited miles by Alitalia accrued on a Delta flight to Rome. I noticed that I got about a 1/3 of the miles I was expecting on the flight - the Alitalia statements are to me very difficult to interpret and with all the different rules for the classes of fares I never know what is going on. But in this case my ticket clearly said it was a Delta Business Class D fare which per Alitalia's web site says I should get 150% of the miles flown. However on my statement it says class E fare (which is economy) and they only gave me 50% of the miles flown.

I only really noticed this as I had to carefully calculate my last flight of the year to renew my elite status. I am wondering if anyone ever checks these things and if anyone has ever picked up errors.

I made the cardinal error last month of choosing a KLM flight which in the end gave me ZERO miles

raistlin

Call them to check.

skirabbit

hahahaha raistlin not sure you have much experience with Alitalia - anyway I called them and they told me I should write to them with my claim. I never got a response but today my account was updated with the correct class of Ticket and miles - now I am wondering how often they do this.

AlicorporateUK

Erhm... I think he does.

G

raistlin

Oh, I just accrued 1.5 million miles with them over the past 3 years... Not that much.

So you actually got the miles credited, which is the expected behavior of the process. I would hope they do this every single time.

skirabbit

I went back in my statements and found some other errors so I am waiting to see about those now - I also have some long outstanding claims for some other sectors they missed on KLM flights. I am glad you find them responsive - I do not - I have been CFA for about 17 years - unfortunately with a gap of two years right in the middle - so have earned around 3 million miles with them.

raistlin

I never said anything about them being responsive, did I?