Got bumped from my flight from FCO->NYC, need help on next steps!
Jan 21, 2015, 2:35 am
#1
Original Poster
Join Date: Jul 2011
Posts: 8
Got bumped from my flight from FCO->NYC, need help on next steps!
Hey everyone, I was bumped 3 weeks ago from my FCO->NYC->SFO flight!
Alitalia then booked me on another flight that went from FCO->CDG->LAX->SFO but I had to spend a night in LAX.
At any rate I read that I was suppose to receive 600 euros in compensation but to this day I still have have not heard back from Alitalia. I have called their customer support line and they said they only respond to emails to [email protected]. I have written to that e-mail several times without even a confirmation that they received it. I resorted to tweeting them but still no contact.
Is there a number I can call? Is there something else I should do? This is driving me nuts!!
Thanks!
Alitalia then booked me on another flight that went from FCO->CDG->LAX->SFO but I had to spend a night in LAX.
At any rate I read that I was suppose to receive 600 euros in compensation but to this day I still have have not heard back from Alitalia. I have called their customer support line and they said they only respond to emails to [email protected]. I have written to that e-mail several times without even a confirmation that they received it. I resorted to tweeting them but still no contact.
Is there a number I can call? Is there something else I should do? This is driving me nuts!!
Thanks!
Jan 21, 2015, 3:49 am
#2
Join Date: Jun 2011
Location: Paris
Programs: FB Plat, *A Silver, Volare Exec (LOL), some hotels (Gold)
Posts: 621
Well I do not know the details and never had anything similar happen, but from what I gathered (people I know who had similar occurrences, forums etc.) if you are entitled to reimbursement Alitalia will eventually pay, but it will take months (6 on average?). If you're used to a certain level of service I'm afraid you will have to tone down your expectations 
.
That said, I hope anyone can prove me wrong and I can only suggest you keep on bumping them as much as you can. Try the facebook page also, they are normally efficient and while they have no power to expedite your request, at least will reply with the status.
If you can't win them, take them out of boredom.
cheers
straniero
.That said, I hope anyone can prove me wrong and I can only suggest you keep on bumping them as much as you can. Try the facebook page also, they are normally efficient and while they have no power to expedite your request, at least will reply with the status.
If you can't win them, take them out of boredom.
cheers
straniero
Jan 21, 2015, 10:34 am
#3
Original Poster
Join Date: Jul 2011
Posts: 8
Wow, 6 months! That is incredible but thanks for the information. I guess I will keep e-mailing, tweeting, faxing, and now Facebook'ing them.
Anyone know if there is a phone number I can call?
Can I report them to some EU regulatory body?
Anyone know if there is a phone number I can call?
Can I report them to some EU regulatory body?
Jan 21, 2015, 1:09 pm
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Do this and then stop.
1. Send a short and concise email to the address which you have been provided. Request compensation under EC 261/2004 for involuntary denied boarding. Stay away from slang such as "bump". All you need is the PNR, date, flight, oprigination and destination. If you were not provided a hotel voucher at LAX, submit your receipt for that as an addition.
2. Do not phone bank. All it does is confuse whoever is working on the matter and it has the effect of restarting the clock every time while people try to figure out if you are making a new claim. Send the one email and be done with it.
It should not take as long, but it does. Complaining to either the EU or the national enforcement authority for Italy is not going to speed this particular thing up.
1. Send a short and concise email to the address which you have been provided. Request compensation under EC 261/2004 for involuntary denied boarding. Stay away from slang such as "bump". All you need is the PNR, date, flight, oprigination and destination. If you were not provided a hotel voucher at LAX, submit your receipt for that as an addition.
2. Do not phone bank. All it does is confuse whoever is working on the matter and it has the effect of restarting the clock every time while people try to figure out if you are making a new claim. Send the one email and be done with it.
It should not take as long, but it does. Complaining to either the EU or the national enforcement authority for Italy is not going to speed this particular thing up.
Jan 22, 2015, 3:22 am
#6
Original Poster
Join Date: Jul 2011
Posts: 8
Often1 - thanks for the advice. It makes me nervous though to to just e-mail them and sit back for a few weeks. Is this a common practice? It's super unsettling to not even know if they received my e-mail. They literally don't respond. Also how will they know where to mail my compensation?
KLouis - sorry I called their reservation line (the only, phone number I could find) but they said I needed to e-mail a different department. I would like to call this department but going off the advice from Often1, perhaps that's not a good idea?
Anyways I again appreciate all the help. Its been a frustrating and agonizing experience but I am glad there are people on this board that have been so willing to help!
KLouis - sorry I called their reservation line (the only, phone number I could find) but they said I needed to e-mail a different department. I would like to call this department but going off the advice from Often1, perhaps that's not a good idea?
Anyways I again appreciate all the help. Its been a frustrating and agonizing experience but I am glad there are people on this board that have been so willing to help!
Feb 8, 2015, 9:15 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Often1 - thanks for the advice. It makes me nervous though to to just e-mail them and sit back for a few weeks. Is this a common practice? It's super unsettling to not even know if they received my e-mail. They literally don't respond. Also how will they know where to mail my compensation?
KLouis - sorry I called their reservation line (the only, phone number I could find) but they said I needed to e-mail a different department. I would like to call this department but going off the advice from Often1, perhaps that's not a good idea?
Anyways I again appreciate all the help. Its been a frustrating and agonizing experience but I am glad there are people on this board that have been so willing to help!
KLouis - sorry I called their reservation line (the only, phone number I could find) but they said I needed to e-mail a different department. I would like to call this department but going off the advice from Often1, perhaps that's not a good idea?
Anyways I again appreciate all the help. Its been a frustrating and agonizing experience but I am glad there are people on this board that have been so willing to help!