A complain for FlyAirOne
Nov 28, 2012, 4:59 am
#1
Original Poster
Join Date: Nov 2012
Posts: 1
A complain for FlyAirOne
Hello everybody,
I have booked a flight from istanbul to Venice by flyairone com.
it was 11:20 a.m. , 9th March 2013.
Just 1 week after from my booking, I received an e-mail about a time changing of the flight. New time is 9:15 p.m. Which means 11 hour later from my original flight.
But when I checked the other flight companies I saw that there was a new flight at the same time (11:20 a.m.) for Alitalia!
Also this new flight will be operated by AirOne!
Which means; Airone rents its airplane and the flight time to Alitalia. And puts my seat in evening flight.
As soon as my money paid back, I booked Alitalia 11:20 a.m. by paying almost double.
I mean, my airplane flies at the same time and I needed to pay more to keep my seat.
What would you recommend me to do?
I have booked a flight from istanbul to Venice by flyairone com.
it was 11:20 a.m. , 9th March 2013.
Just 1 week after from my booking, I received an e-mail about a time changing of the flight. New time is 9:15 p.m. Which means 11 hour later from my original flight.
But when I checked the other flight companies I saw that there was a new flight at the same time (11:20 a.m.) for Alitalia!
Also this new flight will be operated by AirOne!
Which means; Airone rents its airplane and the flight time to Alitalia. And puts my seat in evening flight.
As soon as my money paid back, I booked Alitalia 11:20 a.m. by paying almost double.
I mean, my airplane flies at the same time and I needed to pay more to keep my seat.
What would you recommend me to do?
Nov 28, 2012, 7:51 am
#2
Join Date: Dec 2008
Location: The far north
Posts: 49
There's not much you can do, they have refunded the original fare as they should do. The only recourse you have is to write a letter to FlyAirOne, point out the unfairness, and ask for a refund of the difference. (appeal to their better natures)
Nov 30, 2012, 3:08 am
#4
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
i would suggest you this:
- claim your money back
- ask them to accomodate (re-protect) you on the a.m. flight VCE-IST; you can also ask them to accomodate you to a VCE-FCO-IST flight and similar;
it would be more difficult - on my experience - have an accomodation on VCE-CDG-IST (AF).
by the way your flight had a schedule change >3h,you can have a new accomodation on previous flight, if available.
I would suggest you to call AZ mainline (not airone!).
and don't forget that airone is owned by AZ!
- claim your money back
- ask them to accomodate (re-protect) you on the a.m. flight VCE-IST; you can also ask them to accomodate you to a VCE-FCO-IST flight and similar;
it would be more difficult - on my experience - have an accomodation on VCE-CDG-IST (AF).
by the way your flight had a schedule change >3h,you can have a new accomodation on previous flight, if available.
I would suggest you to call AZ mainline (not airone!).
and don't forget that airone is owned by AZ!