First time to check in on Android app, no TSA pre shows up, normal?
May 24, 2016, 4:10 pm
#1
Original Poster
Join Date: Nov 2015
Posts: 147
First time to check in on Android app, no TSA pre shows up, normal?
This is the first time I check in my flight on Android app, the ticket was bought from agent. I put my known traveler number there but the e-boarding pass does not show it is TSA-pre, is it normal? Should I print a paper boarding pass in the airport instead? Can I do so?
May 24, 2016, 4:46 pm
#3
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
This has nothing to do with check-in on the Android app. Sounds like either you put in the wrong KTN, or that the name on your KTN ID doesn't match the name on the reservation.
If you don't see pre-check in the app you won't see it on a paper boarding pass.
Neil
If you don't see pre-check in the app you won't see it on a paper boarding pass.
Neil
May 24, 2016, 5:22 pm
#6
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
May 24, 2016, 6:06 pm
#7
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
I've never seen someone with a NEXUS/GlobalEntry/TSA Precheck card get randomly denied PreCheck, despite TSA's claim that they might do that.
It's far more likely that you have a name mismatch on the reservation compared to what's on your KTN card.
Neil
It's far more likely that you have a name mismatch on the reservation compared to what's on your KTN card.
Neil
May 24, 2016, 6:32 pm
#8
Join Date: Jan 2007
Location: CHS
Programs: Lots
Posts: 1,012
I can confirm this happened to me just last Friday. I have Global Entry and booked through my company portal with stored FFN so no chance of a typo when entering, plus the reservation recognized me as AA EXP for seat selection. When I printed out my boarding pass no TSA-Pre. Asked the check in agents to re-enter KTN which they did but still no luck. This is the first time it has not shown up on my boarding pass in I'd guess 250+ trips over the past few years with multiple carriers. Not a bad success rate but, sadly, the random rejection can happen.
May 24, 2016, 10:47 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
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May 24, 2016, 11:20 pm
#11
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
Not sure if this is the same as the OP's issue, but I have never had my KTN correctly attached to my AS reservations when I have booked the reservations through Concur. I always have to login to my AS account, save the reservation in My Trips, and then add my KTN.
May 25, 2016, 12:31 pm
#12
Original Poster
Join Date: Nov 2015
Posts: 147
You actually reminded me that this is also my first time to use KTN with Alaska, it might be the reason. In the past I used with WN several times and all of them have no problem.
May 25, 2016, 8:22 pm
#13
Join Date: Oct 2007
Location: LAS
Programs: Marriott Plat, Hilton Diamond, Hertz PC
Posts: 273
FWIW - When i book thru CWT my KTN makes it over fine for AS flights, but WN has a known issue (surprise surprise) where it does not. I have to call in and manually have an agent copy it over from my profile for every reservation i book.
May 25, 2016, 8:28 pm
#14
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Interesting. No problems with Pre on trips booked through Concur for me, and the last set I've switched my Concur profile to just my middle initial.
May 25, 2016, 9:33 pm
#15
FlyerTalk Evangelist
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When you check in via the app, AS gives you one last chance to add the number before completing the check-in, no?