How Complimentary Upgrades Work
#318
Join Date: Apr 2012
Posts: 331
Low-price guarantee & upgrade queue
Does anyone have experience with claiming a credit for a fare difference (low-price guarantee) for an existing reservation and having that impact your place in the upgrade queue?
In other words does your place in the queue reset by claiming a low-price credit (removed from the queue and re-added with a later date)? Thanks!
In other words does your place in the queue reset by claiming a low-price credit (removed from the queue and re-added with a later date)? Thanks!
#319
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,643
Does anyone have experience with claiming a credit for a fare difference (low-price guarantee) for an existing reservation and having that impact your place in the upgrade queue?
In other words does your place in the queue reset by claiming a low-price credit (removed from the queue and re-added with a later date)? Thanks!
In other words does your place in the queue reset by claiming a low-price credit (removed from the queue and re-added with a later date)? Thanks!
#321
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Does Buying a MVPGold Upgrade Fare Place you on Waitlist at time of purchase?
A given flight currently has no U space available. If, as an MVPG or MVPG-75K I intentionally purchase a higher fare category which would qualify for an instant MVPG upgrade if U space were available, does that mean I am immediately added to the upgrade waitlist at the time of purchase, and therefore will have a higher position on the upgrade list all the way through to the day of flight, as compared to someone who purchased a cheaper fare and is only added to the upgrade list at the T-5 or T-3 window?
#322
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
A given flight currently has no U space available. If, as an MVPG or MVPG-75K I intentionally purchase a higher fare category which would qualify for an instant MVPG upgrade if U space were available, does that mean I am immediately added to the upgrade waitlist at the time of purchase, and therefore will have a higher position on the upgrade list all the way through to the day of flight, as compared to someone who purchased a cheaper fare and is only added to the upgrade list at the T-5 or T-3 window?
#323
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,643
and, with an H or above fare (as MVPG), you will clear when U opens even if that is well before the upgrade windows. still it pays to monitor for U, in case it opens and the upgrade processor doesn't run.
#324
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
...but if you buy an instant-upgrade fare after the upgrade window has opened (T-120hrs), you don't have any advantage over others booked before you at lower fare classes (beyond the 75K tier advantage if applicable).
#325
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
A given flight currently has no U space available. If, as an MVPG or MVPG-75K I intentionally purchase a higher fare category which would qualify for an instant MVPG upgrade if U space were available, does that mean I am immediately added to the upgrade waitlist at the time of purchase, and therefore will have a higher position on the upgrade list all the way through to the day of flight, as compared to someone who purchased a cheaper fare and is only added to the upgrade list at the T-5 or T-3 window?
If you are a 75K - Yes
If you are a Gold - you will be ahead of other Golds and MVPs added at the window, but 75K's - even those added at T-5 or later, will have a higher position.
#326
Join Date: Nov 2015
Posts: 147
A question about complimentary upgrade
For all other fares:
If you have purchased one of our discounted fares, you will be placed in the upgrade request queue until the eligibility window designated by your elite level. Once you have reached the designated upgrade window, upgrades will be processed in the order that they were placed on the request queue. If an upgrade is available on your flight, you will be upgraded immediately. If there are no upgrades available for your flight, you will be placed on the upgrade waitlist.
I have one question about this answer. How can I place myself in one reservation into the upgrade request queue? Does it happen automatically? Or do I need to click any link? What if I am a MVP and some one in my reservation is just a regular member? Can I just upgrade myself or I lose the privilege to upgrade? Thanks!
If you have purchased one of our discounted fares, you will be placed in the upgrade request queue until the eligibility window designated by your elite level. Once you have reached the designated upgrade window, upgrades will be processed in the order that they were placed on the request queue. If an upgrade is available on your flight, you will be upgraded immediately. If there are no upgrades available for your flight, you will be placed on the upgrade waitlist.
I have one question about this answer. How can I place myself in one reservation into the upgrade request queue? Does it happen automatically? Or do I need to click any link? What if I am a MVP and some one in my reservation is just a regular member? Can I just upgrade myself or I lose the privilege to upgrade? Thanks!
#327
Check your reservation at alaskaair.com. It will either say "upgrade requested" or you'll have to click the link at the top of the page to get yourself on the upgrade list.
If there are multiple people on the reservation then all people will have to upgrade or nobody will upgrade. I'm not sure if you can call in and ask them to only put you on the upgrade list.
You may also find this thread useful: http://www.flyertalk.com/forum/alask...ades-work.html.
Neil
If there are multiple people on the reservation then all people will have to upgrade or nobody will upgrade. I'm not sure if you can call in and ask them to only put you on the upgrade list.
You may also find this thread useful: http://www.flyertalk.com/forum/alask...ades-work.html.
Neil
#328
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
If you are an MVP, and you are on the waitlist, your reservation will say "---First Class waitlisted---" As an MVP you can not upgrade or waitlist other persons on your reservation who do not have status nor can you be on the waitlist if another non-status person is on your reservation. As an MVPG or better you can upgrade/waitlist one person on your reservation. In the case of two people on a MVPG reservation it is either both or neither as far as getting an upgrade.
If you have a reservation and you should be on the waitlist, but it is not showing as First Class waitlisted, call CS.
If you have a reservation and you should be on the waitlist, but it is not showing as First Class waitlisted, call CS.
#329
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Actually, call res, not CS. CS can't work on live reservations. I've called CS in the past when something really wrong has gone on with a reservation that res can't fix, and they've put me on hold while they've called res and worked with res to have them straighten it out, but they don't have the ability in their own systems to actually make any changes to a reservation. Only res can.
#330
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I had a problem where on the app it showed me and my (non-status) son, on the same reservation, as "waitlisted for first class". The waitlist on the app and at the airport only showed me. I thought that it was just the way it displayed. 2 seats were available to clear and when they were cleared my son was skipped over. When they came on the plane to give me my upgrade I pointed this out (luckily before they told #2 about the upgrade) and they went back, had to do some work to force my son onto the upgrade list, and then cleared him as well. After clearing, the waitlist showed both of us in the proper position with cleared seats.
So, even though it says "waitlisted for first class", if you, or companion, are not showing on the waitlist display, something is wrong...
So, even though it says "waitlisted for first class", if you, or companion, are not showing on the waitlist display, something is wrong...