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Old Jul 5, 12, 1:18 am   #1
 
Join Date: Oct 2004
Location: ATL
Programs: HHonors DM, Airtran Elite, Delta SM
Posts: 150
Airtran charging $50 service fee for online award booking?

current transaction
pricing details

Pricing for MDW to ATL (per passenger):
.....Fare price: 8 A+ credits
.....Fare fees and taxes:
..........September 11th Security Fee: $2.50
.....
Subtotal (per passenger): 8 A+ credits
+ $2.50
.....x 2 passengers: 16 A+ credits
+ $5.00
.....
Other fees:
.....Service fees: $50.00
.....Seat fees: $20.00
.....
Total: 16 A+ credits
+ $75.00
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Old Jul 5, 12, 4:16 am   #2
 
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 2,165
Either this is new or MDW-specific.

My online ticketing from June (ATL-MCI):

Pricing
Total for 2 passengers (full detail)
Fare/Passenger: 16 A+ Credits
+ $5.00
x 2 passengers
Seat fees: $24.00
Total price: 32 A+ Credits
+ $34.00

Payments
A+ Coach Vouchers
Number applied: 4
Payment via Credit Card
Form of payment: MasterCard
Payment status: Confirmed
Payment amount: $34.00
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Old Jul 5, 12, 8:58 am   #3
 
Join Date: Jul 2010
Location: MEM
Programs: A+ Elite, Hilton Gold, OA and hotels, member
Posts: 256
I'm with LT on this one. Just searched for the same thing and came up with a RT MDW-ATL for 7/6-7/12 that didn't involve any cash payment other than 9/11 charges. ($5 RT)
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Old Jul 5, 12, 11:26 am   #4
 
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Programs: Hilton Gold, Airtran A+ Elite, HErtz President's circle, Thrifty Blue Chip
Posts: 472
What the hell are those $24 in seat fees legalTender? I dont remember having to pay anything much more than a couple of bucks a ticket for fees. And is the redemption fee really $5 a ticket?
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Old Jul 5, 12, 12:18 pm   #5
 
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Old Jul 5, 12, 12:37 pm   #6
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Location: DCA
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Quote:
Originally Posted by bamalawdawg View Post
current transaction
pricing details

Pricing for MDW to ATL (per passenger):
.....Fare price: 8 A+ credits
.....Fare fees and taxes:
..........September 11th Security Fee: $2.50
.....
Subtotal (per passenger): 8 A+ credits
+ $2.50
.....x 2 passengers: 16 A+ credits
+ $5.00
.....
Other fees:
.....Service fees: $50.00
.....Seat fees: $20.00
.....
Total: 16 A+ credits
+ $75.00
What was FL's explanation when you called? I think that's missing from your post.
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Old Jul 5, 12, 3:03 pm   #7
 
Join Date: Nov 2010
Posts: 978
Usually one can book without choosing seats. In the case above, the OP may have chosen particular seats. Of course, I'm just guessing...

Can't offer an explanation for the rest.
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Old Jul 5, 12, 4:00 pm   #8
 
Join Date: Jun 2009
Location: Rochester, NY
Programs: AirTran A+ Elite, Marriott Rewards Plat, Rapid Rewards A List, National Exec, USAir Div Mil
Posts: 258
Each passenger had a checked bag maybe?
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Old Jul 11, 12, 3:10 pm   #9
 
Join Date: Apr 2009
Location: Virginia Beach, Annapolis MD and Albany NY
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Posts: 144
there's another service fee if you cancel an award flight

If you have to cancel an award booking you have to pay a $75 change fee, but one nice thing about this mistreatment of AirTran frequent flyers is the other fees you've already paid get deducted from the $75 fee you must pay to cancel in order to get the credits back in your account.
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Old Jul 11, 12, 5:24 pm   #10
 
Join Date: Oct 2009
Location: ATL
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Posts: 1,673
Quote:
Originally Posted by alxir View Post
If you have to cancel an award booking you have to pay a $75 change fee, but one nice thing about this mistreatment of AirTran frequent flyers is the other fees you've already paid get deducted from the $75 fee you must pay to cancel in order to get the credits back in your account.
Funny, as an AirTran A+ Elite member, I never paid a fee to change an award booking.
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Old Jul 12, 12, 6:51 pm   #11
 
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Location: BOS and ...
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Posts: 8,759
bamalawdawg, is it a close-in booking fee? No indication here of when you're flying.
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