Have a AirTran Credit, Can I USe on SWA?/
Jun 3, 2014, 12:48 pm
#1
Original Poster
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Platinum Pro, Delta Platinum, Marriott Gold, AVIS Preferred, Hilton Gold
Posts: 2,066
Have a AirTran Credit, Can I USe on SWA?/
I have a credit from a cancelled AirTran flight back in February and I want to use it on SWA. Is this possible yet? I don't see a way to do it online.
Jun 3, 2014, 1:15 pm
#2
Join Date: Jul 2013
Posts: 5,813
Call Airtran Customer Service. I have heard that they will sometimes convert Airtran Credits to Southwest credits.
Please report you sucess.
Jun 4, 2014, 7:15 am
#3
Original Poster
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Platinum Pro, Delta Platinum, Marriott Gold, AVIS Preferred, Hilton Gold
Posts: 2,066
I called this morning and they converted to SWA. 7-10 days for the conversion process.
Jun 4, 2014, 9:17 am
#4
Join Date: Jul 2013
Posts: 5,813
Are they issuing you a LUV voucher?
Did it reset the expiration date? You may not know until you actually get confirmation.
Jul 31, 2014, 12:19 pm
#5
Join Date: Dec 2003
Location: TVC
Programs: HH, NWA
Posts: 104
Just spent an hour on the phone with AirTran and SW. They're converting our AirTran vouchers to SW, but it will take "up to 30 days". "Nothing more they can do"......
What BS.
We were ready to use the AirTran vouchers and are basically told they can't be used now for 30 days. Who knows what the ticket prices will be then????? They made it sound like they're doing us a favor, that they could have just merged and not honored the AirTran vouchers..........................pathetic!
What BS.
We were ready to use the AirTran vouchers and are basically told they can't be used now for 30 days. Who knows what the ticket prices will be then????? They made it sound like they're doing us a favor, that they could have just merged and not honored the AirTran vouchers..........................pathetic!
Aug 5, 2014, 5:04 pm
#6
Join Date: Aug 2014
Posts: 2
Just spent an hour on the phone with AirTran and SW. They're converting our AirTran vouchers to SW, but it will take "up to 30 days". "Nothing more they can do"......
What BS. We were ready to use the AirTran vouchers and are basically told they can't be used now for 30 days. Who knows what the ticket prices will be then????? They made it sound like they're doing us a favor, that they could have just merged and not honored the AirTran vouchers..........................pathetic!
What BS.
We were ready to use the AirTran vouchers and are basically told they can't be used now for 30 days. Who knows what the ticket prices will be then????? They made it sound like they're doing us a favor, that they could have just merged and not honored the AirTran vouchers..........................pathetic!
Aug 6, 2014, 8:56 am
#7
Join Date: Jul 2013
Posts: 5,813
I actually just happened to get the same response. Unfortunately, the voucher expires before the 30 days and so it cannot be converted. Anyone have any suggestions? I was wondering if it was possible to buy a refundable ticket with the voucher (plus cash) and then cancel the reservation. Would the refund be in the form of a credit or would they refund each separately (and thus not solve the expiry date problem)?
All I can suggest is call the Southwest Customer Relations number at 214-932-0333 Mon-Fri, 7am-8pm CT.
Aug 6, 2014, 9:35 am
#8
Join Date: Aug 2014
Posts: 2
Thanks. Appreciate the response. I spoke with several customer relation reps and they all indicated there wasn't anything that could be done to salvage the voucher, aside from flying before the expiration date.