Free of charge XL seat on SFO-TXL for award flight for OW Sapphire
Apr 30, 2017, 1:56 pm
#1
Original Poster
Join Date: Sep 2008
Posts: 606
Free of charge XL seat on SFO-TXL for award flight for OW Sapphire
I booked economy award flight SFO-TXL, and as OW Sapphire, I expected I could select any seat free of charge on the AB website, but I couldn't.
So, I contacted customer service, and (after one week of waiting) I got a response from them: 'Please be informed that according to your frequent flyer status, the seats can be assign free of charge only in category B. ( which is the middle section, where are 4 seats )"
I believe OW Sapphire is equal to AB Gold, which would give me access to XL seat free of charge.
Who is right in this case?
So, I contacted customer service, and (after one week of waiting) I got a response from them: 'Please be informed that according to your frequent flyer status, the seats can be assign free of charge only in category B. ( which is the middle section, where are 4 seats )"
I believe OW Sapphire is equal to AB Gold, which would give me access to XL seat free of charge.
Who is right in this case?
Apr 30, 2017, 2:44 pm
#2
Join Date: Dec 2011
Location: SOF
Programs: A3 Gold, IHG Platinum, Marriott Silver
Posts: 849
I booked economy award flight SFO-TXL, and as OW Sapphire, I expected I could select any seat free of charge on the AB website, but I couldn't.
So, I contacted customer service, and (after one week of waiting) I got a response from them: 'Please be informed that according to your frequent flyer status, the seats can be assign free of charge only in category B. ( which is the middle section, where are 4 seats )"
I believe OW Sapphire is equal to AB Gold, which would give me access to XL seat free of charge.
Who is right in this case?
So, I contacted customer service, and (after one week of waiting) I got a response from them: 'Please be informed that according to your frequent flyer status, the seats can be assign free of charge only in category B. ( which is the middle section, where are 4 seats )"
I believe OW Sapphire is equal to AB Gold, which would give me access to XL seat free of charge.
Who is right in this case?