1 Year of Travel - Airline Lost Backpack, Need Help!
Aug 17, 2015, 2:12 pm
#46
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
You're aware that AB's most fierce competitor (LH group) is having the same limits (8kg!) , and is enforcing them much more strict (since the "Light" fare introduction within LH group) than AB?
It might be normal to carry half your household with yourself in the US, it's not in Europe.
It might be normal to carry half your household with yourself in the US, it's not in Europe.
Nov 20, 2015, 11:23 pm
#48
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,298
I'm another one of those whose bag was lost by AB. It took exactly two weeks to get it back (after many phone calls and emails to try to organize the shipping). The bag was only supposed to fly from France to DUS, but by the time it was found we had already traveled onward to Australia. It wasn't delivered to us either; instead we had to go pick it up at the nearest airport (which wasn't very near at all). The whole experience showed what a subpar airline AB is, and now we'd like to make a claim for compensation for the days we had to travel without luggage (less than the whole two weeks). An AB customer service rep at DUS mentioned that we can claim up to 70 euro per day, but I can't figure out how to do that and whom to address the claim to. Any advice?
Never mind, I found the online form for lost baggage. Does anyone here have experience with this kind of complaint? AB were not very responsive when we were trying to find out where our bag was (they kept referring us to the company that deals with their baggage as they don't do it directly). Do they behave differently with after-the-fact complaints? Somehow I'm not holding my breath.
Never mind, I found the online form for lost baggage. Does anyone here have experience with this kind of complaint? AB were not very responsive when we were trying to find out where our bag was (they kept referring us to the company that deals with their baggage as they don't do it directly). Do they behave differently with after-the-fact complaints? Somehow I'm not holding my breath.
Last edited by honu; Nov 21, 2015 at 2:48 am Reason: Additional info
Nov 21, 2015, 8:08 am
#49
Join Date: Jun 2013
Programs: BAEC Silver, Alitalia Freccia Alata, Turkish Elite... oh yeah, and of course: Starbucks Gold :P
Posts: 232
As i got no reply after they lost my bag i wrote to their facebook team - it worked a treat, everything got solved (in very positive way) in two days - after weeks of waiting before! so if you have any problems, write to their FB team ([email protected]).