Silver to Gold
Jan 30, 2017, 3:03 pm
#17
Join Date: Jun 2000
Location: Dunedin, New Zealand
Programs: NZ Silver, NZ Koru, Accor Silver
Posts: 127
Going back to my original post...
I received an email today entitled "Congratulations On Your Tier Upgrade" confirming Gold status (woo hoo). It took six working days (or possibly five if you count the Wellington Anniversary).
The email said this...
"Your new membership pack will be with you in the next few weeks, but in the meantime we wanted to let you know of the additional benefits your new tier status provides, which are available to you immediately."
I'll try to remember to update the post when my membership pack arrives.
I received an email today entitled "Congratulations On Your Tier Upgrade" confirming Gold status (woo hoo). It took six working days (or possibly five if you count the Wellington Anniversary).
The email said this...
"Your new membership pack will be with you in the next few weeks, but in the meantime we wanted to let you know of the additional benefits your new tier status provides, which are available to you immediately."
I'll try to remember to update the post when my membership pack arrives.
Earned sufficient status points to qualify as Silver on 10 January, received email on 17 January confirming tier upgrade (with lounge passes and RU showing online), and today (31 January) new Airpoints card has arrived in the post.
The card is valid from tomorrow with an expiry of 1/2018 - will this be 1 January, 10 January (as indicated online) or 31 January?
Jan 30, 2017, 3:26 pm
#18
Join Date: Jul 2012
Location: Auckland
Programs: NZ GOLD (*G), KLM FB S, QF S,
Posts: 291
SilverTP is Silver again for the first time in 15 years!
Earned sufficient status points to qualify as Silver on 10 January, received email on 17 January confirming tier upgrade (with lounge passes and RU showing online), and today (31 January) new Airpoints card has arrived in the post.
The card is valid from tomorrow with an expiry of 1/2018 - will this be 1 January, 10 January (as indicated online) or 31 January?
Earned sufficient status points to qualify as Silver on 10 January, received email on 17 January confirming tier upgrade (with lounge passes and RU showing online), and today (31 January) new Airpoints card has arrived in the post.
The card is valid from tomorrow with an expiry of 1/2018 - will this be 1 January, 10 January (as indicated online) or 31 January?
Feb 13, 2017, 2:22 pm
#22
Original Poster
Join Date: Jun 2016
Posts: 72
Tags and Card arrived
Just completing the loop on this thread, my card and luggage tags arrived yesterday (13th Feb), so in the end it took just under a month from hitting the Gold threshold to receiving cards 
On a seperate note, I had hoped that the accomodation voucher would allow me to use it in IHG hotels, but it doesn't. I don't think my employer uses any of the other hotel groups on offer.
On a seperate note, I had hoped that the accomodation voucher would allow me to use it in IHG hotels, but it doesn't. I don't think my employer uses any of the other hotel groups on offer.
Feb 13, 2017, 4:58 pm
#23
Join Date: Jan 2016
Programs: NZ *E
Posts: 41
Elite card arrived on Saturday. Elite Partner pack arrived on Monday. Seems like it's reasonable to expect about a month turnaround.
Feb 13, 2017, 10:27 pm
#24
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
I hadn't got my new Elite card last week before I headed off to the US nearly a month after requalification. Luckily I'm not visiting any partner lounges that require a card for entry.
Feb 13, 2017, 11:08 pm
#25
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,672
Just completing the loop on this thread, my card and luggage tags arrived yesterday (13th Feb), so in the end it took just under a month from hitting the Gold threshold to receiving cards
On a seperate note, I had hoped that the accomodation voucher would allow me to use it in IHG hotels, but it doesn't. I don't think my employer uses any of the other hotel groups on offer.
On a seperate note, I had hoped that the accomodation voucher would allow me to use it in IHG hotels, but it doesn't. I don't think my employer uses any of the other hotel groups on offer.
)I hope NZ will move towards making member cards available digitally. VA have as have many hotel loyalty programs. Would allow for updates much faster and thin down the wallet a bit.
Feb 13, 2017, 11:28 pm
#26
Join Date: Nov 2007
Location: BLQ / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,071
By contrast. My new 1K card arrived from the USA three weeks before the old one expired......
Feb 14, 2017, 11:46 am
#27
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
This is typical. For the last four years NZ has failed to get my new card delivered before the old one expired. Have given them feedback on this but the response was "we are doing a fantastic job of this. No problems." They showed no interest in this problem.
By contrast. My new 1K card arrived from the USA three weeks before the old one expired......
By contrast. My new 1K card arrived from the USA three weeks before the old one expired......
My requalification date is (from memory) about the 12th Jan and my card expired on the 31st Jan.
NZ can't send out a new card before it expires unless you've requalified.
Feb 14, 2017, 12:33 pm
#28
Join Date: Nov 2007
Location: BLQ / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,071
So this would be an issue they have created....
Many Elites re-qualify moths in advance. Perhaps they could sweep the accounts a month earlier to get cards out to members who have qualified on time.
The challenge is also that Elites travel a lot. Meaning they possibly won't be at home base when new cards arrive after the old ones have expired.
It seems NZ need a bit more time to get the Elite cards out to members before the old ones expire.
Many Elites re-qualify moths in advance. Perhaps they could sweep the accounts a month earlier to get cards out to members who have qualified on time.
The challenge is also that Elites travel a lot. Meaning they possibly won't be at home base when new cards arrive after the old ones have expired.
It seems NZ need a bit more time to get the Elite cards out to members before the old ones expire.
Feb 14, 2017, 12:48 pm
#29
Join Date: Nov 2012
Location: Auckland NZ
Programs: NZ*E
Posts: 106
I agree. I can't see why AirNZ don't issue a new Elite card (or at least set wheels in motion to reissue the card) as soon as re-qualification occurs. There is nothing that could occur prior to the final date that could upset this, and the card would have the same end date as it would normally. Other issues, such as changes to the Elite Partner, additional R.U.s can still take place on the anniversary of the re-qualification.