NZ80
Oct 6, 2015, 12:36 pm
#31
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,119
This has also been covered on Kiwiblog - http://www.kiwiblog.co.nz/2015/10/guest_post_nz80.html
I have to hold onto a big piece of wood whenever I talk about flight delays. In all my years of flying I've missed a connection at AMS in 1998 due to ATC issues and had a diversion from ROT to TRG due to weather last year. I hope my good run continues but accept that the laws of probability mean it's unlikely to do so forever. :-)
The one piece of advice every airline needs to follow (and this is probably a classic case where it didn't happen) is to ensure passengers are always made happy on the ground. Letting any passenger board a flight and moving the issue onto the cabin crew isn't smart as there is very little they can do about anything.
Last edited by sbiddle; Oct 6, 2015 at 12:41 pm
Oct 10, 2015, 6:38 am
#32
Join Date: Mar 2011
Location: AKL
Posts: 446
The problem with a flight going tech there is that it doesn't take long sitting on the ground waiting before a crew goes over their hours. Even if the issue is fixed they have no option but to take a rest break. I can't imagine Air NZ have any more than a single crew there at a time, so don't have additional crew they can call upon.
Oct 11, 2015, 9:59 pm
#33
Join Date: Oct 2015
Posts: 13
Oct 12, 2015, 1:39 am
#34
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422