brenrox

Could someone post/DM the Airpoints Gold email address? ...or something similar if that doesn't exist? TIA

Thai-Kiwi

You have a PM.

Cheers, TK

brenrox

Thanks TK, appreciate it.

NHM

Could you please send it to me too, I'm GE but never had that email address communicated to me

I'm overseas and cant call the 0800 from here

ajnz

+64-9-357-3000 will work from anywhere in the world.

wayoutwest

All Gold should have that email.
Nothing worse that saying I said and no proof, and given recent hassles with NZ I like to do everything via email but have been using the generic"have you a question"

birder

Yes but that can cost quite a bit of money.

ajnz

I disagree. The email address might be free but it's also slow according to a recent thread (and will never be as fast as a phone call). Telephone calls are pretty inexpensive and the time cost can't be ignored with email.

jeffrocowboy

Buy a calling card for cheap phone call rates. (I have one for calls I want to make overseas from work, very handy)

birder

Well, I'll tell you my experience. Calling NZ from the US was quite expensive. Of course I didn't have a special plan that gave me cheap rates to NZ. I couldn't see buying a calling card just for the once-in-blue-moon call to Air NZ, as someone else mentioned.

And yes, I was part of the thread on getting service via email. And I found that while email is slow, at least you can follow up by forwarding your email and saying, "I sent this last week and haven't heard back - can you help?" But with a phone call, all I've gotten are vague promises. I actually went from calling to emailing because the phone service was so poor. Of course, this was for things for like following up on air points not being credited, etc. If someone needed something urgent, then yes, calling is the best way to do it.

ajnz

It costs me 34c/min to call NZ from my US cell phone.

It would be nearly free if I used Skype, which a lot of people that travel do use.

I don't think this is expensive at all.