Voucher Instead of Cash for EC261 Compensation
Apr 14, 2017, 2:30 am
#16
Join Date: Apr 2015
Location: NYC-YUL-CDG-SVO
Programs: Flying Blue Platinum, AAdvantage, Hilton/Hyatt/Marriott
Posts: 160
As I'm going through old unclaimed delays, I'm wondering if anybody's got any recent experience with the vouchers issued for the balance of the original voucher. Back a couple of years ago these were refundable I would get the €800, buy a dirt cheap one way and get €750 refunded on my cc.
Also you can get a more redemption options (e.g. DL coded non operated) if you call the North American call center as people over there do not seem to know the voucher's fine print.
Also you can get a more redemption options (e.g. DL coded non operated) if you call the North American call center as people over there do not seem to know the voucher's fine print.
May 9, 2017, 12:25 pm
#18
Original Poster
Join Date: Jul 2000
Posts: 3,746
Ended Up with a DL Voucher - For Better or Worse
I made a claim through the US version of the KLM website - and, in the claim, I said I would opt for an 800 Euro voucher if available (I live in the US.)
The claim was handled by Delta, and the voucher turned out to be a Delta ecredit. Crappy exchange rate, according to xe.com I should have received $870 in value, instead got $849.
I suppose the DL voucher is more easily usable than a KLM one as it can be used to book DL flights or KLM flights as a codeshare on the DL site.
An interesting sidelight - the outbound flight on KLM was delayed by about 2 hours. I didn't make a claim, because there was no claim to be made legally. However, I noticed a mysterious $100 voucher in my Delta Skymiles account, issued the same day as the outbound flight. Presumably some sort of a goodwill gesture, and they didn't bother to send me an email telling me they were doing it.
So, a total of $950 in credit vouchers (each) from this one trip - not a bad outcome.
The claim was handled by Delta, and the voucher turned out to be a Delta ecredit. Crappy exchange rate, according to xe.com I should have received $870 in value, instead got $849.
I suppose the DL voucher is more easily usable than a KLM one as it can be used to book DL flights or KLM flights as a codeshare on the DL site.
An interesting sidelight - the outbound flight on KLM was delayed by about 2 hours. I didn't make a claim, because there was no claim to be made legally. However, I noticed a mysterious $100 voucher in my Delta Skymiles account, issued the same day as the outbound flight. Presumably some sort of a goodwill gesture, and they didn't bother to send me an email telling me they were doing it.
So, a total of $950 in credit vouchers (each) from this one trip - not a bad outcome.
May 9, 2017, 11:31 pm
#19
Join Date: Aug 2014
Posts: 47
I made a claim through the US version of the KLM website - and, in the claim, I said I would opt for an 800 Euro voucher if available (I live in the US.)
The claim was handled by Delta, and the voucher turned out to be a Delta ecredit. Crappy exchange rate, according to xe.com I should have received $870 in value, instead got $849.
I suppose the DL voucher is more easily usable than a KLM one as it can be used to book DL flights or KLM flights as a codeshare on the DL site.
An interesting sidelight - the outbound flight on KLM was delayed by about 2 hours. I didn't make a claim, because there was no claim to be made legally. However, I noticed a mysterious $100 voucher in my Delta Skymiles account, issued the same day as the outbound flight. Presumably some sort of a goodwill gesture, and they didn't bother to send me an email telling me they were doing it.
So, a total of $950 in credit vouchers (each) from this one trip - not a bad outcome.
The claim was handled by Delta, and the voucher turned out to be a Delta ecredit. Crappy exchange rate, according to xe.com I should have received $870 in value, instead got $849.
I suppose the DL voucher is more easily usable than a KLM one as it can be used to book DL flights or KLM flights as a codeshare on the DL site.
An interesting sidelight - the outbound flight on KLM was delayed by about 2 hours. I didn't make a claim, because there was no claim to be made legally. However, I noticed a mysterious $100 voucher in my Delta Skymiles account, issued the same day as the outbound flight. Presumably some sort of a goodwill gesture, and they didn't bother to send me an email telling me they were doing it.
So, a total of $950 in credit vouchers (each) from this one trip - not a bad outcome.
I received 6000 miles as a goodwill gesture but on the other hand they stated I don't have right to compensation as the cause of the delay was a bird strike on a previous flight. I am trying now a different way and I'm claiming to the EASA.Anyway I'm glad you received what you had to
May 10, 2017, 1:52 am
#20
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
May 10, 2017, 9:32 pm
#22
Join Date: Aug 2014
Posts: 47
Thank you for your answer. I meant the national agency for that (Spanish Aviation Safety and Security Agency for Spain). They deal with safety but also can give their opinion about this kind of issues if you ask them to do so.
May 17, 2017, 2:07 am
#24
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557