Seat reservation disappeared
Feb 19, 2017, 10:55 am
#1
Original Poster
Join Date: May 2014
Posts: 183
Seat reservation disappeared
For an upcoming air France flight I booked emergency exit row seats via the KLM website. However, when I logged in recently my seat assignments were gone and all emergency exit row seats are taken now. The platinum service line said they could not see any seat assignments and that it looks like these reservations were never made.
Do you have any experiences with seat assignments disappearing? I never had any issues when booking seats for KLM flights.
Do you have any experiences with seat assignments disappearing? I never had any issues when booking seats for KLM flights.
Feb 19, 2017, 11:42 am
#3
Original Poster
Join Date: May 2014
Posts: 183
No, as FB platinum you get them for free. But unlike at KLM, where you have 'Economy Comfort' seats, at AF these are the only seats with more legroom available for free as platinum. All other 'premium' seats are just regular economy with the same legroom 
And because all emergency exit row seats are now taken, the platinum line saw no other option than to put me in a 'premium' seat in a row of 2 which does not give me more space.
I am curious if there's any other people here who also experienced seat assignments disappearing before I get back to them.
And because all emergency exit row seats are now taken, the platinum line saw no other option than to put me in a 'premium' seat in a row of 2 which does not give me more space.
I am curious if there's any other people here who also experienced seat assignments disappearing before I get back to them.
Last edited by t0t1t2; Feb 19, 2017 at 11:49 am
Feb 20, 2017, 6:30 am
#4
Join Date: Jan 2003
Location: Lawrence, MA USA
Programs: Delta Gold
Posts: 273
For the past 10 days or so, things seem to have settled down; hopefully they'll stick now (I was mad that I lost my window seat, but at least I still have an aisle and not a middle seat).
Feb 20, 2017, 7:54 am
#5
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,737
Feb 20, 2017, 9:07 am
#7
Original Poster
Join Date: May 2014
Posts: 183
I have an upcoming BOS-CDG-CPT flight in March, booked in Premium Economy, and my seat selections were constantly disappearing. I know it happened twice because they changed my flights (once to a new flight number, once because a connection was shortened to 30min). But even before that, I kept having to re-select my seats.
For the past 10 days or so, things seem to have settled down; hopefully they'll stick now (I was mad that I lost my window seat, but at least I still have an aisle and not a middle seat).
For the past 10 days or so, things seem to have settled down; hopefully they'll stick now (I was mad that I lost my window seat, but at least I still have an aisle and not a middle seat).
I already found it weird because the two of us clearly remember selecting the seats together. I can hardly imagine making a mistake in the process as I do it rather often on the KLM site. It usually never goes wrong and this time the two of us were watching.
But if this happens more often it could be another glitch in the KLM/AF website. Which means I am stuck in a regular economy seat because they lost my seat assignment
What to do?
Feb 20, 2017, 10:43 am
#8
Join Date: Dec 2015
Programs: FB platinum
Posts: 378
Something similar just happened to my gf on DTW-CDG on AF metal. She had a preferred window duo seat at row 20 (she's platinum so free of charge), but then when checking in on Delta.com yesterday evening she had been moved to row 30 something. Hopefully her previous seat was still free so she could change back to the row 20 window seat, but why would they just cancel seat assignments like that? (it's not even as if the seat was needed by anyone / for any reason as it was showing free).
Last edited by lynxy; Feb 20, 2017 at 2:12 pm
Feb 20, 2017, 10:58 am
#9
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
I had a problem when reserving seats via the Delta website for a KLM-operated flight a few months ago. I had reserved them via Delta because the ticket was booked on DL Skymiles. I paid for preferred seats, and they showed up just fine on the Delta site but not on the KLM site. When I checked in, however, my seat reservation showed up on my BP just fine.
It does seem like KLM's website has a problem communicating with its partner airline's seat reservation tools. Perhaps this is related?
Have you checked to see if those seats are perhaps still assigned to you, but the reservation simply isn't showing up on AF's site?
It does seem like KLM's website has a problem communicating with its partner airline's seat reservation tools. Perhaps this is related?
Have you checked to see if those seats are perhaps still assigned to you, but the reservation simply isn't showing up on AF's site?
Feb 20, 2017, 2:06 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,737
It is always advisable to reserve seats on the website of the operating carrier.
For AF and KL, it shouldn't really matter. But for years there were problems between DL and AFKL. Contact DL and ask them for the Amadeus PNR that will allow you to access the booking on the AFKL websites
For AF and KL, it shouldn't really matter. But for years there were problems between DL and AFKL. Contact DL and ask them for the Amadeus PNR that will allow you to access the booking on the AFKL websites
Feb 21, 2017, 6:50 am
#11
Join Date: Jan 2003
Location: Lawrence, MA USA
Programs: Delta Gold
Posts: 273
I had to call them to get my original seat assignments, as the website wouldn't allow me to select anything at first. But when my selections started disappearing, I didn't call them back - just kept re-selecting it (often the same seat, until that wasn't available anymore).
Feb 28, 2017, 8:09 am
#12
Original Poster
Join Date: May 2014
Posts: 183
I had a problem when reserving seats via the Delta website for a KLM-operated flight a few months ago. I had reserved them via Delta because the ticket was booked on DL Skymiles. I paid for preferred seats, and they showed up just fine on the Delta site but not on the KLM site. When I checked in, however, my seat reservation showed up on my BP just fine.
It does seem like KLM's website has a problem communicating with its partner airline's seat reservation tools. Perhaps this is related?
Have you checked to see if those seats are perhaps still assigned to you, but the reservation simply isn't showing up on AF's site?
It does seem like KLM's website has a problem communicating with its partner airline's seat reservation tools. Perhaps this is related?
Have you checked to see if those seats are perhaps still assigned to you, but the reservation simply isn't showing up on AF's site?
A couple of days later an e-mail came with some apologies and 7.5k credited to my account. Which is ok since these were promo awards MUM-AMS which costed me 30k (one way for 2) in the beginning.
Mar 6, 2017, 4:44 am
#13
Join Date: Jan 2017
Programs: Flying Blue
Posts: 6
This has happened to me with a CDG-SIN flight booked last summer for an Oct 16 flight. I selected my seats as I do every time I book my flights and my e-ticket had my seat numbers on it. Logged in to check it all a few days before as I do and my seat was gone. Called them and they said I must have done it.... why would I remove a seat selection?!
Ended up with an aisle instead of window and got 8k points for it.
Ended up with an aisle instead of window and got 8k points for it.
Jul 25, 2017, 4:37 pm
#14
Join Date: Jul 2017
Programs: DL
Posts: 196
Booked SLC-AMS-BCN&STR-AMS-SLC on Delta. AMS-BCN is on KLM, while STR-AMS is on KLM Cityhopper. I was able to select and pay for economy seat for AMS-BCN on Delta website. It shows on Delta itineraries. Is there anyway to check with KLM whether it stuck? For the Cityhopper STR-AMS, I couldn't select (&pay) for a seat. Will this change, if I go to their website, or get close to the date of flights? Thanks!
Jul 25, 2017, 11:00 pm
#15
Join Date: Oct 2015
Location: Asia
Programs: FB Platinum
Posts: 186
call me paranoid, but whenever i make a 'preferred' seat selection, i always 'email reservation' from the online system to myself, so i get an email showing my seat number.
not sure if it would help if my seat reservation disappears after that, but it would at least prove them wrong if they say "looks like these reservations were never made".
not sure if it would help if my seat reservation disappears after that, but it would at least prove them wrong if they say "looks like these reservations were never made".