UX leaves FB and launches its own FFP
#31
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Oh, that is a handy bonus and one that I had not noticed.
I see, however, that they say "Subject to availability. Air Europa personnel at the boarding gate will consider the Platinum level of the customer and will inform you if the upgrade is possible."
Would be great if you could just enquire at the gate ahead of a longhaul flight and get an upgrade...or do they just upgrade you without asking? (As you only get 4, I would prefer to have a say in which flights I would be considered for an upgrade on!)
Last time I flew with UX they used Plusgrade to try to upsell - though I notice they are not currently listed as being "powered by Plusgrade. I'm just wondering if they still try to sell upgrades, so that there might not be (m)any seats left at boarding on the kind of flights where you would actually really appreciate a business class upgrade (Nice and all as European business class is if you get it for free, I wouldn't waste a "voucher" on it if that same voucher would work on a longhaul upgrade). Nice perk if you can actually find your way from a discount economy seat to business class on longhaul...
I see, however, that they say "Subject to availability. Air Europa personnel at the boarding gate will consider the Platinum level of the customer and will inform you if the upgrade is possible."
Would be great if you could just enquire at the gate ahead of a longhaul flight and get an upgrade...or do they just upgrade you without asking? (As you only get 4, I would prefer to have a say in which flights I would be considered for an upgrade on!)
Last time I flew with UX they used Plusgrade to try to upsell - though I notice they are not currently listed as being "powered by Plusgrade. I'm just wondering if they still try to sell upgrades, so that there might not be (m)any seats left at boarding on the kind of flights where you would actually really appreciate a business class upgrade (Nice and all as European business class is if you get it for free, I wouldn't waste a "voucher" on it if that same voucher would work on a longhaul upgrade). Nice perk if you can actually find your way from a discount economy seat to business class on longhaul...
#32
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,378
In January I was flying AF cheap fare operated by UX to ORY. I secured an emergency exit at the check-in desk for free. At the gate I wait until boarding ends and I ask for the upgrade. Gate agent did not hear about this new benefit, she calls UX while I am looking up the benefits on my phone, then confirms it's OK, she overrides my seat number on my boarding pass to a business class seat. It was breakfast time... and I am not sure if I really prefer UX C over UX Y emergency exit with empty middle seat!
#33
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Sounds like you need to update your profile as regards FFPs and status!
#34
Join Date: Dec 2015
Location: Paris
Programs: FB Platinum, All Accor Platinum
Posts: 532
In January I was flying AF cheap fare operated by UX to ORY. I secured an emergency exit at the check-in desk for free. At the gate I wait until boarding ends and I ask for the upgrade. Gate agent did not hear about this new benefit, she calls UX while I am looking up the benefits on my phone, then confirms it's OK, she overrides my seat number on my boarding pass to a business class seat. It was breakfast time... and I am not sure if I really prefer UX C over UX Y emergency exit with empty middle seat!
#35
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,582
Thats the same across every European airline I am afraid. You are pointing out why its not generally a good deal.
#36
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,378
Where did you see there were limitation in upgrades on UX? It seems to be unlimited and there are no vouchers...
To be fair, the UX C seats are not too bad on the 737, with table on the middle seat, wider seat through retractable armrests etc. The pitch is also a little bit better than Y pitch at the back though not as good as emergency exits. So all in all, better than the new AF or BA seats for business, where the middle seat is indeed kept free, but the pitch is terrible and the armrests can't make the seat feel wider either. UX C on ERJ190 is a different story though... same seat as Y if I remember correctly and adjacent seat not even kept empty!
However, UX C breakfast is awful, whereas AF has improved its C offering for a year and I actually like AF C service in Europe, even if the same food seems to come back far too often.
To be fair, the UX C seats are not too bad on the 737, with table on the middle seat, wider seat through retractable armrests etc. The pitch is also a little bit better than Y pitch at the back though not as good as emergency exits. So all in all, better than the new AF or BA seats for business, where the middle seat is indeed kept free, but the pitch is terrible and the armrests can't make the seat feel wider either. UX C on ERJ190 is a different story though... same seat as Y if I remember correctly and adjacent seat not even kept empty!
However, UX C breakfast is awful, whereas AF has improved its C offering for a year and I actually like AF C service in Europe, even if the same food seems to come back far too often.
#37
Join Date: Jun 2005
Location: 🇸🇬 🇭🇰 🇫🇷
Programs: Many
Posts: 4,749
Just received that email :
Dear customer,
We regret to inform you that it is only possible to match the level for customers from the Flying Blue Program.
We apologize for the inconvenience.
KInd regards.
Customer Service
Air Europa Call Center
Tel. +34 902 401 502 / Fax. +34 871 203017
Email: : [email protected]
Air Europa, polígono Son Noguera, Carretera Arenal-Llucmajor Km 21,5 . CP 07620 Llucmajor-Baleares-España
We regret to inform you that it is only possible to match the level for customers from the Flying Blue Program.
We apologize for the inconvenience.
KInd regards.
Customer Service
Air Europa Call Center
Tel. +34 902 401 502 / Fax. +34 871 203017
Email: : [email protected]
Air Europa, polígono Son Noguera, Carretera Arenal-Llucmajor Km 21,5 . CP 07620 Llucmajor-Baleares-España
#38
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Bad news that they are only matching from FB.
#39
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,676
Upgrade gratuito business(4)
(4) Sujeto a disponibilidad. El personal de Air Europa en la puerta de embarque tendrá en cuenta el nivel Platinum del cliente y le comunicará si el upgrade ha sido posible.
#40
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
#41
Check-in luggage
Hi,
Now that UX has left the FB program, I was just wondering as a FB elite member, do I still get to check-in 1 free hold luggage if I have a baggage only fare flying UX?
I am not very sure since on the FB website and ST website, it seems that E+ members do get an extra free baggage allowance. However since this is stated as an "extra" free baggage, I understand it as above what you would normally have.
Can anyone confirm? [am deciding if I should fly with UX or KL between MAD-AMS - leaning to UX due to better timing - but dreading the buy on-board concept].
Cheers!
Now that UX has left the FB program, I was just wondering as a FB elite member, do I still get to check-in 1 free hold luggage if I have a baggage only fare flying UX?
I am not very sure since on the FB website and ST website, it seems that E+ members do get an extra free baggage allowance. However since this is stated as an "extra" free baggage, I understand it as above what you would normally have.
Can anyone confirm? [am deciding if I should fly with UX or KL between MAD-AMS - leaning to UX due to better timing - but dreading the buy on-board concept].
Cheers!
#42
Join Date: Jun 2004
Programs: FB-PFL / MH-G / QF-S
Posts: 209
Not sure if that will exactly answer your question but I purchased yesterday a cheap Z fare BCN-PMI ticket that did not include any checked in luggage. Nevertheless, while entering my FB number I was offered the checked in luggage for free. It had to be selected as an option (albeit free) during the booking process though.
#43
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Has anyone tried redeeming miles on a Skyteam partner? I'm curious what the process is.
The CI award chart states 90000 miles for a J award over 3500 miles. I wonder if they mean per flight, per direction, or the entire journey. If it's the whole journey that's one heck of a deal!
The CI award chart states 90000 miles for a J award over 3500 miles. I wonder if they mean per flight, per direction, or the entire journey. If it's the whole journey that's one heck of a deal!
#44
Join Date: Feb 2003
Location: Netherlands
Programs: FB Gold
Posts: 399
Has anyone tried redeeming miles on a Skyteam partner? I'm curious what the process is.
The CI award chart states 90000 miles for a J award over 3500 miles. I wonder if they mean per flight, per direction, or the entire journey. If it's the whole journey that's one heck of a deal!
The CI award chart states 90000 miles for a J award over 3500 miles. I wonder if they mean per flight, per direction, or the entire journey. If it's the whole journey that's one heck of a deal!
#45
Join Date: Jun 2010
Programs: Flying Blue, IB, Miles and More, Delta
Posts: 112
Do you know if all paid tickets on UX count as a segment?
If all the really cheap tickets inside Spain count, this FFP could offer an easy way for a Skyteam gold status with just 26 cheap segments.
If all the really cheap tickets inside Spain count, this FFP could offer an easy way for a Skyteam gold status with just 26 cheap segments.