mihaid

Hello, I am hoping I will get advice from "older" flyertalkers...
Facts:
We (4 people) have flown MU from Siem Reap to Hong Kong (a two leg trip, with a connection in Shanghai Pudong).
We had our Flying Blue cards numbers included in the booking and we also made sure of that when checking-in at Siem Reap airport.
The miles have posted automatically for the second leg of the trip only, but not for the first leg.
We no longer have the boarding passes of the first leg, but just the ones for the second leg.
We have tried to convince Flying Blue that we could not have used the second leg of the ticket if we did not fly the first leg, we sent them proof of the second leg and a copy of the ticket bought, but the answer was still negative and they continue to demand the boarding passes of the first leg, which we no longer have.

And now the question: does anyone know of an alternative way of proving we have taken that flight, besides the boarding passes? Would it be worth the try to contact China Eastern and ask for proof of flight, if such thing would even be possible? Or is there any other way to demonstrate our missing miles claim is genuine?

The miles themselves are not many (the ticket was in booking class N - 50% of the mileage) but the segment is really important for two of us, as with it (and just a few other flights I will have before the end of the year) I will make it to Elite Plus, while my daughter will keep her Elite status.

Any advice from you guys would be very appreciated.

mihaid

Found it!
China Eastern has a ticket verification system: http://en.ceair.com/muovc/front/veri...ktVerify.shtml

orbitmic

I don't think this will make any difference. For Flying Blue, if your miles do not credit automatically, the only proof a flying that they will accept are the original boarding cards. The only exception is for flights operated by AF or KL themselves.

brunos

You need the boarding passes.
But it could well be that the two different legs were in a different fare bucket and that the first leg does not qualify for miles. That would explain why MU system automatically credited one leg but not the other.
Anyway, without boarding passes, FB will not double check.

mihaid

Both legs booked in booking class N, crediting 50% of the mileage to FB