Compensation for delayed baggage
Feb 3, 2016, 6:32 am
#1
Original Poster
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,364
Compensation for delayed baggage
Hi All. I'm hoping that someone with more experience than me can help me claim compensation from AF for delayed baggage twice on the same trip. The baggage handling agents in both cases seemed to think I was in line for compensation but I cannot see how to apply for it on the AF website. The two situations are as follows:
1. Travelling from MAN-CDG-RNS (arrival 10:35am). Baggage missed connection at CDG. Baggage was available 8 hours after my arrival but AF would not deliver it until the next morning before 11am so I went to the airport and collected it myself that evening.
2. Travelling from PUF-CDG-MAN (arrival 10:20am). Baggage missed connection at CDG. Was delivered to my home at 21:00 the same day.
Am I eligible for compensation in either/both situation? How much? How do I claim it? I am UK-based.
Thanks.
1. Travelling from MAN-CDG-RNS (arrival 10:35am). Baggage missed connection at CDG. Baggage was available 8 hours after my arrival but AF would not deliver it until the next morning before 11am so I went to the airport and collected it myself that evening.
2. Travelling from PUF-CDG-MAN (arrival 10:20am). Baggage missed connection at CDG. Was delivered to my home at 21:00 the same day.
Am I eligible for compensation in either/both situation? How much? How do I claim it? I am UK-based.
Thanks.
Feb 3, 2016, 12:05 pm
#2
Join Date: Mar 2010
Location: FRA
Programs: FB Plat & DL KM, Le Club Plat, GHA Plat, HHonors Diamond
Posts: 1,591
Did you incur any reasonable expenses due to the delay? Clothes, toiletries, travel expenses to collect your bad in situation 1? If yes, you might want to claim them from AF (or your travel insurer). Otherwise no chance getting any money from AF; perhaps some miles.