Does Air France have a 24 hour cancelation policy?
Aug 25, 2015, 6:45 am
#31
Join Date: Nov 2011
Programs: FlyingBlue Plat
Posts: 500
Do you have any insight into such an occurence?
(It must be said here that wishing to cancel a booking with a purported 24-hour window of making the booking - which doesn't apply to Award bookings anyway - would hardly count as an "exceptional case" for which stated T&Cs would be waived).
(It must be said here that wishing to cancel a booking with a purported 24-hour window of making the booking - which doesn't apply to Award bookings anyway - would hardly count as an "exceptional case" for which stated T&Cs would be waived).
Aug 25, 2015, 7:10 am
#33
Join Date: Sep 2005
Location: New England
Programs: AA Exec Plat, Hyatt Globalist, Jetblue Mosaic (past)
Posts: 298
Cool. This is helpful feedback. Thanks everyone. Thankfully it is a Classic award so I can get out of it perhaps for $110 (2 tix)...a little painful but not terrible.
By the way, I made the decision to book in part on this post from Gary: http://viewfromthewing.boardingarea....thin-24-hours/
Is he just mistaken or have they changed the rules since last year?
By the way, I made the decision to book in part on this post from Gary: http://viewfromthewing.boardingarea....thin-24-hours/
Is he just mistaken or have they changed the rules since last year?
Aug 25, 2015, 7:23 am
#34
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Perhaps you should ask him how he was able to cancel for free within 24 hours. I presume the reason you emailed them was because the online tool was not allowing you to cancel for free within this period. (And if you were hoping to reach a conclusion within a 24 hour window, I'm surprised you didn't call. It's far more immediate than sending an email into a black hole-style customer service address=.
It's probably because of posts like this that we have had a number of posts in the last few months from people who transferred miles into FB accounts only to have their accounts closed down or audited. FB is not the best programme for mileage hounds to use without actively earning miles by flying.
It's probably because of posts like this that we have had a number of posts in the last few months from people who transferred miles into FB accounts only to have their accounts closed down or audited. FB is not the best programme for mileage hounds to use without actively earning miles by flying.
Aug 25, 2015, 12:35 pm
#35
Join Date: Sep 2005
Location: New England
Programs: AA Exec Plat, Hyatt Globalist, Jetblue Mosaic (past)
Posts: 298
Quick update! I didn't take no for an answer and got Air France via Twitter to refund my two tickets and put the points back in my account and give me a full refund (no cancellation fee charged). 
Yay!
Yay!
Aug 26, 2015, 5:00 am
#36
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
If you are based in the US, the free refund policy applies by US regulations to all tickets, paid or awards.
Last edited by brunos; Aug 26, 2015 at 10:41 am
Aug 26, 2015, 9:34 am
#37
Join Date: Sep 2005
Location: New England
Programs: AA Exec Plat, Hyatt Globalist, Jetblue Mosaic (past)
Posts: 298
Sep 6, 2018, 3:19 pm
#38
Join Date: Dec 2010
Location: New York
Posts: 453
Bumping this thread: as always my apologies if this has been asked before
My parents - who are not tech savvy - just booked tickets to come visit me in the US.
They booked via airfrance.fr (so the french website), and it is a round trip from CDG to JFK and they go through AMS on the way in. FWIW they booked a "Light" fare.
Does anyone know if the DOT 24 hour cancellation policy apply in this case? I know it would apply had they booked on airfrance.us, but I also read that the rule applies to tickets that originate or depart in the US, with no mention of POS. So I don't know if the POS is a dealbreaker.
And yes, I have called Air France, who was completely incompetent and wasn't able to answer, and I also reached out to KLM on social media, who was just as incompetent and they keep directing me to the cancellation form on the website.
Thanks guys!
My parents - who are not tech savvy - just booked tickets to come visit me in the US.
They booked via airfrance.fr (so the french website), and it is a round trip from CDG to JFK and they go through AMS on the way in. FWIW they booked a "Light" fare.
Does anyone know if the DOT 24 hour cancellation policy apply in this case? I know it would apply had they booked on airfrance.us, but I also read that the rule applies to tickets that originate or depart in the US, with no mention of POS. So I don't know if the POS is a dealbreaker.
And yes, I have called Air France, who was completely incompetent and wasn't able to answer, and I also reached out to KLM on social media, who was just as incompetent and they keep directing me to the cancellation form on the website.
Thanks guys!
Sep 6, 2018, 11:54 pm
#39
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Bumping this thread: as always my apologies if this has been asked before
My parents - who are not tech savvy - just booked tickets to come visit me in the US.
They booked via airfrance.fr (so the french website), and it is a round trip from CDG to JFK and they go through AMS on the way in. FWIW they booked a "Light" fare.
Does anyone know if the DOT 24 hour cancellation policy apply in this case? I know it would apply had they booked on airfrance.us, but I also read that the rule applies to tickets that originate or depart in the US, with no mention of POS. So I don't know if the POS is a dealbreaker.
And yes, I have called Air France, who was completely incompetent and wasn't able to answer, and I also reached out to KLM on social media, who was just as incompetent and they keep directing me to the cancellation form on the website.
Thanks guys!
My parents - who are not tech savvy - just booked tickets to come visit me in the US.
They booked via airfrance.fr (so the french website), and it is a round trip from CDG to JFK and they go through AMS on the way in. FWIW they booked a "Light" fare.
Does anyone know if the DOT 24 hour cancellation policy apply in this case? I know it would apply had they booked on airfrance.us, but I also read that the rule applies to tickets that originate or depart in the US, with no mention of POS. So I don't know if the POS is a dealbreaker.
And yes, I have called Air France, who was completely incompetent and wasn't able to answer, and I also reached out to KLM on social media, who was just as incompetent and they keep directing me to the cancellation form on the website.
Thanks guys!
Sep 7, 2018, 12:17 am
#40
Join Date: Apr 2007
Location: Australia
Posts: 6,338
Why do people keep repeating this? It is NOT true. Airlines in the US are required to provide free cancellation within 24 hours ...OR... a 24 hour price hold. Not both. And its their choice which they offer, not yours. Be very careful assuming ALL offer the cancellation option. Until (quite?) recently AA for instance offered the 24 hour hold.
Sep 7, 2018, 5:20 am
#41
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
Why do people keep repeating this? It is NOT true. Airlines in the US are required to provide free cancellation within 24 hours ...OR... a 24 hour price hold. Not both. And its their choice which they offer, not yours. Be very careful assuming ALL offer the cancellation option. Until (quite?) recently AA for instance offered the 24 hour hold.
And the post was specific to a AFKL ticket, where both airlines have a 24h cancellation rule. The issue was whether FB awards were subject to the same 24h policy.
Last edited by brunos; Sep 7, 2018 at 7:54 am
Sep 12, 2018, 1:01 am
#42
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Join Date: Dec 2009
Location: HaMerkaz/Exit 145
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Sep 12, 2018, 1:10 am
#43
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
This has nothing to do with DOT regulations though, AFAIK all ticket booked online via klm.com/aifrance.XX are cancellable within 24hrs for a full refund by filling up the cancellation form on the website. (no need to call or use social media), I personally had to cancel tickets booked from CPT to Europe and had no issues (bar some minor losses due to exchange rate fluctuation)
Last edited by Ditto; Sep 12, 2018 at 1:17 am
Sep 12, 2018, 12:19 pm
#44
Join Date: Dec 2010
Location: New York
Posts: 453
I had no idea this was a thing. Is it mentioned anywhere on the website? I'm not doubting what you are saying, I'm just surprised as I've searched quite a bit and wasn't able to find anything like that.
Sep 12, 2018, 3:21 pm
#45
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412