AC sent an IFE notification
Nov 3, 2016, 9:52 am
#1
Original Poster
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
AC sent an IFE notification
I just received an email from AC with a link to their website informing me that the flight I'm taking tonight might not have working IFE. I had no idea that they did this.
Here's the link: http://www.aircanada.com/en/flights/ife2000.html
Here's the link: http://www.aircanada.com/en/flights/ife2000.html
Dear Valued Customer:
Please be advised that the in-flight entertainment system on the aircraft scheduled to operate your flight is currently inoperative. While we are making every effort to correct the problem before you fly with us, there is a possibility that it may not be available. Air Canada is proud of our entertainment system and we apologize in advance if you do not have an opportunity to enjoy it.
Sincerely,
Air Canada
Please be advised that the in-flight entertainment system on the aircraft scheduled to operate your flight is currently inoperative. While we are making every effort to correct the problem before you fly with us, there is a possibility that it may not be available. Air Canada is proud of our entertainment system and we apologize in advance if you do not have an opportunity to enjoy it.
Sincerely,
Air Canada
Nov 3, 2016, 10:02 am
#2
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
I just received an email from AC with a link to their website informing me that the flight I'm taking tonight might not have working IFE. I had no idea that they did this.
Here's the link: http://www.aircanada.com/en/flights/ife2000.html
Here's the link: http://www.aircanada.com/en/flights/ife2000.html
Nov 3, 2016, 10:05 am
#4
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
I just received an email from AC with a link to their website informing me that the flight I'm taking tonight might not have working IFE. I had no idea that they did this.
Here's the link: http://www.aircanada.com/en/flights/ife2000.html
Here's the link: http://www.aircanada.com/en/flights/ife2000.html
I propbably posted about it, but I can't find my post.
Nov 3, 2016, 10:10 am
#5
Join Date: Jan 2015
Location: YHZ | YYZ | YHM
Programs: AC 50K (*G), Hilton Gold, Bonvoy Gold
Posts: 636
They sent me one of these over the summer. I wrote into CR about it and another few issues from the trip. They sent me a 30% off discount but I'd assume 1/3 of that was because of the INOP IFE. They might give you the usual 10% off.
Nov 3, 2016, 10:21 am
#6
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,636
It's only in the FT parallel universe where people think everything must come with compensation.
Nov 3, 2016, 10:28 am
#7
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
It's only in the FT parallel universe where people think it's okay for a company to take a customer's money, not deliver the service that was promised for said money, and get away with it.
Nov 3, 2016, 10:55 am
#8
Formerly known as jsfrSuperElite
Join Date: Feb 2008
Location: Hong Kong, Montreal
Programs: Air Canada SE100K-1MM, Hilton Honors Lifetime Diamond
Posts: 590
The difference here is that you are paying for a service , if you book a J class ticket for instance, you expect to have the IFE working.
Nov 3, 2016, 11:00 am
#9
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
I would not be happy if my IFE was not working on a long flight(short flights-could careless), but do pax actual pay for IFE? Does AC actual say IFE is part of the ticket? Something tells me it is only a benefit provided by the airline. Any compensation would only be good will.
Nov 3, 2016, 11:21 am
#12
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
I would not be happy if my IFE was not working on a long flight(short flights-could careless), but do pax actual pay for IFE? Does AC actual say IFE is part of the ticket? Something tells me it is only a benefit provided by the airline. Any compensation would only be good will.
Nov 3, 2016, 11:28 am
#13
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Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
You could say that about a lot of things on a aircraft, but non working lavatories would be a no go. Flight cancelled.
Last edited by Wpgjetse; Nov 3, 2016 at 11:37 am
Nov 3, 2016, 11:48 am
#14
Formerly known as jsfrSuperElite
Join Date: Feb 2008
Location: Hong Kong, Montreal
Programs: Air Canada SE100K-1MM, Hilton Honors Lifetime Diamond
Posts: 590
I would not be happy if my IFE was not working on a long flight(short flights-could careless), but do pax actual pay for IFE? Does AC actual say IFE is part of the ticket? Something tells me it is only a benefit provided by the airline. Any compensation would only be good will.
- Hundreds of hours of top-rated on-demand entertainment
- Complimentary wine and spirits as well as premium cuisine and a hot towel with every meal service on international flights
https://beta.aircanada.com/ca/en/aco...omy-class.html
https://beta.aircanada.com/ca/en/aco...rtainment.html
Nov 3, 2016, 12:03 pm
#15
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Well it's more than a benefit provided by the airline, when they use this in their value proposition for booking a premium economy seat for example, in the same way they promote premium cuisine and choices of wine and spirits.
- Hundreds of hours of top-rated on-demand entertainment
- Complimentary wine and spirits as well as premium cuisine and a hot towel with every meal service on international flights
https://beta.aircanada.com/ca/en/aco...omy-class.html
https://beta.aircanada.com/ca/en/aco...rtainment.html
- Hundreds of hours of top-rated on-demand entertainment
- Complimentary wine and spirits as well as premium cuisine and a hot towel with every meal service on international flights
https://beta.aircanada.com/ca/en/aco...omy-class.html
https://beta.aircanada.com/ca/en/aco...rtainment.html