What is your biggest beef with Air Canada?
May 24, 2016, 11:22 am
#18
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On my phone so sorry for not quoting exactly the line item that I want to but gate agents should very well be serving a customer, just like I do for mine. If they are not, then they are not doing their job.
As you said it is what it is but if I ask if my upgrade cleared I should not be pushed aside during boarding and snarled at for bothering them.
As you said it is what it is but if I ask if my upgrade cleared I should not be pushed aside during boarding and snarled at for bothering them.
May 24, 2016, 11:25 am
#19
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When I interact with GAs I need something urgently, much like you do in the situation that you presented.
I dont have time for small talk.
I hate how I have to apologize for bothering them. It should not be this way.
May 24, 2016, 11:35 am
#20
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This. Especially for non-SE people. The concierge should not be needed for half the stuff I see described on FT.
May 24, 2016, 12:00 pm
#23
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May 24, 2016, 12:06 pm
#24
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May 24, 2016, 12:08 pm
#25
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May 24, 2016, 12:09 pm
#26
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I just don't seem to experience the issues you do.
I'd like to see the ground agent attitudes improved, but I don't think they're anywhere near as bad as you do.
May 24, 2016, 12:15 pm
#27
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When I fly on other airlines, inclusive of WS (even if I don't like the airline), I've found helpful gate agents. It's always been "Thanks for flying with us, have a great day". Vs, AC's....BP! Next.
My experience with AC GA's have been poor, that's all I'm saying. It's my main reason for having a beef with AC.
I recall once at SAN where they literally roped off Zone 1 after they were done with boarding Zone 1. Like, for real? Come on.
I was late to the gate, but still entitled to board in Zone 1. I had to cut everyone else off (they were boarding Zone 3 at the time).I recall making a comment to the gate agent and she snarkingly replied back that it's protocol.
I followed up with an AC R employee at the office in Toronto after that. (corporate gentleman who I met off of FT)
May 24, 2016, 12:53 pm
#29
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I get the feeling that some AC gate agents will read this and laugh themselves silly about how DYKIA some here are.
I try to treat every front line employee with courtesy--in other words they way I would want to be treated in an ideal world.
Yes, it's old fashioned, but sometimes that's the best way.
I try to treat every front line employee with courtesy--in other words they way I would want to be treated in an ideal world.
Yes, it's old fashioned, but sometimes that's the best way.
May 24, 2016, 12:55 pm
#30
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