Are Aeroplan awards even bookable now?
Aug 27, 2015, 10:57 pm
#1
Original Poster
Join Date: Jun 2005
Location: RNO
Posts: 375
Are Aeroplan awards even bookable now?
I see lot of complaints already posted here and apologize for yet another post. Problem is I have not seen many successes posted and am beginning to think I am just wasting my time.
I have been trying for a couple of days to book an award. The website is down as often as not and errors out before booking when it's up. Call center never answers as far as I can tell--sometimes closed, sometimes a busy signal, sometimes an indefinite hold.
I have no status. Is there a workaround? Am I unlucky? Or is there simply no way to book?
I have been trying for a couple of days to book an award. The website is down as often as not and errors out before booking when it's up. Call center never answers as far as I can tell--sometimes closed, sometimes a busy signal, sometimes an indefinite hold.
I have no status. Is there a workaround? Am I unlucky? Or is there simply no way to book?
Aug 27, 2015, 11:00 pm
#2
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
The website is usually up and running for at least half of the day.
If the itinerary cannot be booked online, I generally suggest calling one of the AC/AE numbers outside NA (e.g. UK) which have much better wait times.
If the itinerary cannot be booked online, I generally suggest calling one of the AC/AE numbers outside NA (e.g. UK) which have much better wait times.
Aug 27, 2015, 11:06 pm
#4
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Aug 27, 2015, 11:13 pm
#5
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Join Date: Sep 2012
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But I mean in general, I had no problem booking online earlier today. Well I couldn't get my child meal, but that's on AC, not AP
Aug 28, 2015, 12:00 am
#6
Original Poster
Join Date: Jun 2005
Location: RNO
Posts: 375
I did see a UK Aeroplan number (which I can't see now because the site is down...). From the listing I assumed it was just forwarding to Canada call center. Incorrect?
Aug 28, 2015, 12:03 am
#7
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Some of the AC call centers outside NA are contracted to handle AE awards. Afaik none of them have access to the priority rewards for Es/SEs and cannot handle YQ waivers for elites (or any overly complex matters), but they can certainly handle regular award bookings.
In some cases any agent can deal with them while in some cases you need to call the designated Aeroplan number.
But either way, I'd wait a few hours and try to book the award online or call the NA# during regular office hours.