116 Layoffs at AP announced; 18% of workforce
Jan 30, 2015, 11:12 pm
#16
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Enhancements abound!
I feel bad cuz people are losing jobs. I'm lucky to have never been "downsized" like this, but I do recognize that call center agent isn't exactly high skill, so it's one of those jobs you always have to be thinking about this. Not only that but especially in a country where the pay is what it is. For every 1 person employed in Canada at the AP call center, they can probably employe 2.5-3 abroad to do the same work, with an accent.
Hopefully we don't notice longer wait times, but one can only assume that's what'll happen.
I feel bad cuz people are losing jobs. I'm lucky to have never been "downsized" like this, but I do recognize that call center agent isn't exactly high skill, so it's one of those jobs you always have to be thinking about this. Not only that but especially in a country where the pay is what it is. For every 1 person employed in Canada at the AP call center, they can probably employe 2.5-3 abroad to do the same work, with an accent.
Hopefully we don't notice longer wait times, but one can only assume that's what'll happen.
Jan 31, 2015, 12:24 am
#18
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,343
Too bad, every day someone is downsizing, 1980's all over, flight loads also look lighter and my YQF-YYC flights are no longer 16- 18 Pas but 6 - 14 this year?
I too have had to only wait a dew minutes if that to speak with AP, but its the background stuff or admin that may take more time now!
I too have had to only wait a dew minutes if that to speak with AP, but its the background stuff or admin that may take more time now!
Jan 31, 2015, 1:55 am
#19
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,960
These reductions are unfortunate and I agree that an 18% reduction in a company that size is significant.
Having many unionized employees, I am not sure of their ability to get rid of those employees who don't perform well....many successful companies will cull the bottom 5-10% on a regular basis.
I never have issues with wait times, but I know that others do. I hope this does not get worse, but I am not sure how it can't.
Having many unionized employees, I am not sure of their ability to get rid of those employees who don't perform well....many successful companies will cull the bottom 5-10% on a regular basis.
I never have issues with wait times, but I know that others do. I hope this does not get worse, but I am not sure how it can't.
Jan 31, 2015, 3:48 am
#20
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,071
Most Aeroplan agents are highly skilled compared to say agents at United that are largely offshore. The experience with Aeroplan was miles better. Sad news.
Jan 31, 2015, 8:45 am
#21
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,172
Some people with status don't need to wait more than a couple of minutes to get services. But most commoners need to wait long, very long. Now the wait will be longer.
Jan 31, 2015, 1:22 pm
#22
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Maybe a few years ago, when AC actually own AE!
Jan 31, 2015, 1:28 pm
#23
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
That's AC, not AE that charges YQ.
I've always had good experiences with the Aeroplan call center. Feel bad for those who have lost their jobs.
Jan 31, 2015, 1:37 pm
#24
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
? That would be the upside for all of us haha
Jan 31, 2015, 10:42 pm
#28
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Dusit
Posts: 2,932
My takeaway from this is that Aimia the owners of Aeroplan are in trouble and have to cut costs fast. I guess CIBC and TD did get the reduction they were seeking on the costs of the miles they purchased. It was initially reported as 6%. Anyone know what the final result was?
I won't be surprised if Air Canada eventually takes back its loyalty program and cuts Aeroplan loose.
I won't be surprised if Air Canada eventually takes back its loyalty program and cuts Aeroplan loose.
Feb 1, 2015, 8:39 am
#30
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,686