Glitch / Error in AC award pricing - on the blogs
Nov 25, 2014, 10:19 am
#451
Join Date: Dec 2011
Location: West
Posts: 3,357
I called today to do a Y-to-J upgrade for ORD-YYZ on UA A319
AE wanted to re-price & re-issue the whole ticket with correct miles, so I said No
Not a big deal, but I thought COS upgrade wouldn't trigger a new ticket issue, re-calculate tax YES. I thought it'll be same ticket # but in different cabin
Oh well, I guess I can say good bye to J upgrade on YYZ-YUL AC A330 (pods) then
AE wanted to re-price & re-issue the whole ticket with correct miles, so I said No
Not a big deal, but I thought COS upgrade wouldn't trigger a new ticket issue, re-calculate tax YES. I thought it'll be same ticket # but in different cabin
Oh well, I guess I can say good bye to J upgrade on YYZ-YUL AC A330 (pods) then
Nov 25, 2014, 10:20 am
#452
Join Date: Sep 2011
Location: YVR
Programs: AE, MP, DL, AA, Accor Platinum (But aren't we all?)
Posts: 268
This might be a HUACA situation to get it done. The other day I had an agent tell me that AE agents weren't able to ticket anything that didn't show on the AE website!?!?!?!?!?!?! I was so speechless I thought for a second I had accidentally phoned Lifemiles. The next agent issued my ticket within 5 minutes so I would politely call back and keep trying to upgrade those legs.
Nov 25, 2014, 10:34 am
#453
Join Date: Mar 2012
Posts: 3,166
I called today to do a Y-to-J upgrade for ORD-YYZ on UA A319
AE wanted to re-price & re-issue the whole ticket with correct miles, so I said No
Not a big deal, but I thought COS upgrade wouldn't trigger a new ticket issue, re-calculate tax YES. I thought it'll be same ticket # but in different cabin
Oh well, I guess I can say good bye to J upgrade on YYZ-YUL AC A330 (pods) then
AE wanted to re-price & re-issue the whole ticket with correct miles, so I said No
Not a big deal, but I thought COS upgrade wouldn't trigger a new ticket issue, re-calculate tax YES. I thought it'll be same ticket # but in different cabin
Oh well, I guess I can say good bye to J upgrade on YYZ-YUL AC A330 (pods) then
Nov 25, 2014, 11:03 am
#454
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
I called today to do a Y-to-J upgrade for ORD-YYZ on UA A319
AE wanted to re-price & re-issue the whole ticket with correct miles, so I said No
Not a big deal, but I thought COS upgrade wouldn't trigger a new ticket issue, re-calculate tax YES. I thought it'll be same ticket # but in different cabin
Oh well, I guess I can say good bye to J upgrade on YYZ-YUL AC A330 (pods) then
AE wanted to re-price & re-issue the whole ticket with correct miles, so I said No
Not a big deal, but I thought COS upgrade wouldn't trigger a new ticket issue, re-calculate tax YES. I thought it'll be same ticket # but in different cabin
Oh well, I guess I can say good bye to J upgrade on YYZ-YUL AC A330 (pods) then
Nov 25, 2014, 12:38 pm
#455
Join Date: Mar 2007
Posts: 4,784
AC A330 J - I wouldn't care if it's ERJ/A320/A321, but since it's A330, I still rather fly the pod, just so my wife & kids try it (I've flew AC 77W J pod myself already). Heck, I even hope for a 787 substitution to try the new J, without the crazy YQ usually associated with AC
but anyway, I'll call again IF/when YYZ-YUL opens up
Nov 25, 2014, 12:52 pm
#456
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
UA A319 J - I don't care
AC A330 J - I wouldn't care if it's ERJ/A320/A321, but since it's A330, I still rather fly the pod, just so my wife & kids try it (I've flew AC 77W J pod myself already). Heck, I even hope for a 787 substitution to try the new J, without the crazy YQ usually associated with AC
I wouldn't think it mattered WHEN I called, as Y-to-J upgrade shouldn't cause a NEW ticket re-issue
but anyway, I'll call again IF/when YYZ-YUL opens up
AC A330 J - I wouldn't care if it's ERJ/A320/A321, but since it's A330, I still rather fly the pod, just so my wife & kids try it (I've flew AC 77W J pod myself already). Heck, I even hope for a 787 substitution to try the new J, without the crazy YQ usually associated with AC
I wouldn't think it mattered WHEN I called, as Y-to-J upgrade shouldn't cause a NEW ticket re-issue
but anyway, I'll call again IF/when YYZ-YUL opens up
Nov 25, 2014, 12:53 pm
#457
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
This is sadly true. They hide the bubbly on the YYZ-YUL-GVA flight (the AC875, I think, 6pm A330 service that he's referring to) until they take off from YUL :P
Nov 25, 2014, 12:59 pm
#458
Join Date: Mar 2007
Posts: 4,784
You mean the YYZ-YUL (AC), ORD-YYZ (UA) tickets in Y need to be re-issued? even though my YUL-IST, IST-ORD are already in J ticket?
I don't care about bubbly, but A330 is a widebody >> narrowbody :-)
Nov 25, 2014, 1:28 pm
#459
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
That's a bummer I have a IAH-YYC leg to upgrade on UA, if I see it open up I'll call...but I wonder if they're just taking a hard stance on these to make sure that anyone who got "a sweet deal" doesn't get a sweeter one.
Nov 25, 2014, 1:38 pm
#460
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
That said, Aeroplan has so far been good at honouring tickets as long as no 'major' changes (zone, etc) are done. So I'm surprised they're being difficult about this. I think it's a case of HUACA.
Nov 25, 2014, 2:42 pm
#461
Join Date: Dec 2011
Location: West
Posts: 3,357
Anytime there's any change on the ticket, the actual eticket must be reissued. Consider it - an eticket is your proof of travel that entitles you to whatever's written on it. A PNR doesn't need to change when stuff changes, but the actual 13-digit eticket must change every time there's any sort of change, and cabin change definitely applies.
That said, Aeroplan has so far been good at honouring tickets as long as no 'major' changes (zone, etc) are done. So I'm surprised they're being difficult about this. I think it's a case of HUACA.
That said, Aeroplan has so far been good at honouring tickets as long as no 'major' changes (zone, etc) are done. So I'm surprised they're being difficult about this. I think it's a case of HUACA.
Nov 25, 2014, 2:59 pm
#462
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Something is not right here. I understand the ticket was issued in J but there was no availability, therefore its a mixed cabin ticket with some legs in Y. When its available they just confirm the J. That happened several time to me, mind you before the glitch or changes.
Nov 25, 2014, 9:32 pm
#464
Join Date: Mar 2007
Posts: 4,784
but heck, it's worth a try, nothing but First class to lose
Nov 25, 2014, 9:55 pm
#465
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Agree with jerry, this is a long shot - even on a normal ticket this may or may not result in a refund/reroute. But, hey, I was able to move Y->J, and jerry wasn't, so I guess it's YMMV.