Is Maple Leaf Lounge Card Worldwide a new AMEX Platinum Canada benefit?
#1
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Is Maple Leaf Lounge Card Worldwide a new AMEX Platinum Canada benefit?
I was looking at lounges that my AMEX Platinum Canada card could access (here is a copy of that page, and also a link to that page). I looked for YYZ lounges, and to my surprise, it shows that one can access the MLL lounges if one is an AMEX Platinum Canada cardholder, through the Maple Leaf Lounge worldwide card. However, I do not see this benefit posted on the web site, per se.
https://www298.americanexpress.com/b...#/loungefinder
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Lounge Finder X
Priority PassTM requires you to enroll. Contact Platinum Card Services at 1-800-263-1616 to enroll.Next Tip
As a Platinum Cardmember you have access to more than 600 airport lounges in 83 countries. Find lounges now, or learn more about our partners.
X
See which lounges offer complimentary guest access and other amenities.Next Tip
X
Find lounges on your smartphone on the go, including at the airport.Next Tip
SEARCH BY COUNTRY & CITY
OR
SEARCH BY AIRPORT
SEARCH AGAIN
TORONTO LESTER B. PEARSON INTL (YYZ)
LOCATION
PARTNER
PLAZA PREMIUM LOUNGE (INT'L DEPARTURES)
Terminal 3
Priority Pass
Plaza Premium Lounge (Int'l Departures)
Terminal 3
Priority Pass
Plaza Premium Lounge (Domestic Departures)
Terminal 3
Priority Pass
AIR FRANCE KLM LOUNGE
Terminal 3
Priority Pass
Plaza Premium Lounge (Domestic Departures)
Terminal 1
Priority Pass
Plaza Premium Lounge (Usa Transborder)
Terminal 1
Priority Pass
PLAZA PREMIUM LOUNGE (INT'L DEPARTURES)
Terminal 1
Priority Pass
TORONTO PEARSON INTERNATIONAL AIRPORT (YYZ)
LOCATION
PARTNER
Plaza Premium Lounge
Terminal 1
Plaza Premium
Plaza Premium Lounge
Terminal 1
Plaza Premium
Toronto Pearson Lounge
Terminal 1
Plaza Premium
Air Canada Maple Leaf Lounge
Terminal 1
Air Canada Maple Leaf Club Worldwide
Air Canada Maple Leaf Lounge
Terminal 1
Air Canada Maple Leaf Club Worldwide
Air Canada Maple Leaf Lounge
Terminal 1
Air Canada Maple Leaf Club Worldwide
Plaza Premium Lounge
Terminal 3
Plaza Premium
Plaza Premium Lounge
Terminal 3
Plaza Premium
PLATINUM LOUNGE ACCESS PARTNERS
You can enjoy access to airport lounges across the partners below, throughout the world. Your platinum lounge finder includes them all. More information about each- including access requirements- is provided below.
Priority Pass
Simply relax and unwind in any of the 600 Priority Pass lounges around the world. Simply present your Priority Pass membership card (which you will receive after you enroll) and a ticket valid for travel on that day on any airline, regardless of class of service. If you’re travelling with a guest, he or she may accompany you free of charge. For each additional guest, a nominal fee of $27 USD per person per visit will be charged to your Platinum Card.
TERMS & CONDITIONS
Platinum Lounge Benefit
Your Platinum Card membership provides you with complimentary lounge access across most major Canadian cities including Toronto, Vancouver, Calgary, Montreal, and Quebec City. So take a moment to relax next time you travel for business or pleasure within Canada. Participating Canadian lounges are operated and managed by Plaza PremiumSM Lounges, Servisair Executive Lounges and Jean Lesage de-Québec.
Travelling with someone? Not to worry. Your spouse and two children under the age of 21 , or one travel companion are also granted complimentary access to participating lounges, when travelling with you. Simply show your Platinum Card for lounge access.
TERMS & CONDITIONS
Airport Club Program
Whether it’s going to be a long or short trip, before you board your flight, never forget, you have a way to avoid the airport noise and congestion. Enjoy complimentary, unlimited access to these participating airline lounges in the Airport Club Program:
• Delta SkyClubTM
TERMS & CONDITIONS
IMPORTANT INFORMATION
The lounge search tool does not include all partner lounge locations. Lounges and participating partners are subject to change without notice.
https://www298.americanexpress.com/b...#/loungefinder
View All Print
Lounge Finder X
Priority PassTM requires you to enroll. Contact Platinum Card Services at 1-800-263-1616 to enroll.Next Tip
As a Platinum Cardmember you have access to more than 600 airport lounges in 83 countries. Find lounges now, or learn more about our partners.
X
See which lounges offer complimentary guest access and other amenities.Next Tip
X
Find lounges on your smartphone on the go, including at the airport.Next Tip
SEARCH BY COUNTRY & CITY
OR
SEARCH BY AIRPORT
SEARCH AGAIN
TORONTO LESTER B. PEARSON INTL (YYZ)
LOCATION
PARTNER
PLAZA PREMIUM LOUNGE (INT'L DEPARTURES)
Terminal 3
Priority Pass
Plaza Premium Lounge (Int'l Departures)
Terminal 3
Priority Pass
Plaza Premium Lounge (Domestic Departures)
Terminal 3
Priority Pass
AIR FRANCE KLM LOUNGE
Terminal 3
Priority Pass
Plaza Premium Lounge (Domestic Departures)
Terminal 1
Priority Pass
Plaza Premium Lounge (Usa Transborder)
Terminal 1
Priority Pass
PLAZA PREMIUM LOUNGE (INT'L DEPARTURES)
Terminal 1
Priority Pass
TORONTO PEARSON INTERNATIONAL AIRPORT (YYZ)
LOCATION
PARTNER
Plaza Premium Lounge
Terminal 1
Plaza Premium
Plaza Premium Lounge
Terminal 1
Plaza Premium
Toronto Pearson Lounge
Terminal 1
Plaza Premium
Air Canada Maple Leaf Lounge
Terminal 1
Air Canada Maple Leaf Club Worldwide
Air Canada Maple Leaf Lounge
Terminal 1
Air Canada Maple Leaf Club Worldwide
Air Canada Maple Leaf Lounge
Terminal 1
Air Canada Maple Leaf Club Worldwide
Plaza Premium Lounge
Terminal 3
Plaza Premium
Plaza Premium Lounge
Terminal 3
Plaza Premium
PLATINUM LOUNGE ACCESS PARTNERS
You can enjoy access to airport lounges across the partners below, throughout the world. Your platinum lounge finder includes them all. More information about each- including access requirements- is provided below.
Priority Pass
Simply relax and unwind in any of the 600 Priority Pass lounges around the world. Simply present your Priority Pass membership card (which you will receive after you enroll) and a ticket valid for travel on that day on any airline, regardless of class of service. If you’re travelling with a guest, he or she may accompany you free of charge. For each additional guest, a nominal fee of $27 USD per person per visit will be charged to your Platinum Card.
TERMS & CONDITIONS
Platinum Lounge Benefit
Your Platinum Card membership provides you with complimentary lounge access across most major Canadian cities including Toronto, Vancouver, Calgary, Montreal, and Quebec City. So take a moment to relax next time you travel for business or pleasure within Canada. Participating Canadian lounges are operated and managed by Plaza PremiumSM Lounges, Servisair Executive Lounges and Jean Lesage de-Québec.
Travelling with someone? Not to worry. Your spouse and two children under the age of 21 , or one travel companion are also granted complimentary access to participating lounges, when travelling with you. Simply show your Platinum Card for lounge access.
TERMS & CONDITIONS
Airport Club Program
Whether it’s going to be a long or short trip, before you board your flight, never forget, you have a way to avoid the airport noise and congestion. Enjoy complimentary, unlimited access to these participating airline lounges in the Airport Club Program:
• Delta SkyClubTM
TERMS & CONDITIONS
IMPORTANT INFORMATION
The lounge search tool does not include all partner lounge locations. Lounges and participating partners are subject to change without notice.
#2
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Very interesting. Once the queue thins out a little, I'll ask the front desk folks at the FRA MLL if entry with a Platinum Card is now possible. It's a little surprising that Amex would make such a substantial addition to their benefits package without telling anyone...
#4
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
I believe this is referring to the AMEX corporate business card which does get a maple leaf club card. That has been a benefit for many years.
#5
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
if that is the case, then the lounge finder for the personal (non-corporate) AMEX Platinum card (Canada) should not display the MLL lounges, with accessibility via the Maple Leaf Lounge worldwide card. I presume that the list of benefits for the 2 types of AMEX Platinum cards is different, and therefore the lounge finder should display the different lounges, accordingly?
#6
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
if that is the case, then the lounge finder for the personal (non-corporate) AMEX Platinum card (Canada) should not display the MLL lounges, with accessibility via the Maple Leaf Lounge worldwide card. I presume that the list of benefits for the 2 types of AMEX Platinum cards is different, and therefore the lounge finder should display the different lounges, accordingly?
AC's website clearly shows the Amex AP Plat and the Amex Corporate Plat as the only valid Amex cards with access.
#7
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
So I just logged in to check and OP is right, it does show up on my personal account now. I'm using the same link a few weeks ago and MLL was not there.
Edit: But it says the partner is Air Canada Maple Leaf Worldwide Club. So it is a bid misleading, unless the personal cards are getting the benefits soon.
Edit: But it says the partner is Air Canada Maple Leaf Worldwide Club. So it is a bid misleading, unless the personal cards are getting the benefits soon.
#8
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,991
So I just logged in to check and OP is right, it does show up on my personal account now. I'm using the same link a few weeks ago and MLL was not there.
Edit: But it says the partner is Air Canada Maple Leaf Worldwide Club. So it is a bid misleading, unless the personal cards are getting the benefits soon.
Edit: But it says the partner is Air Canada Maple Leaf Worldwide Club. So it is a bid misleading, unless the personal cards are getting the benefits soon.
#10
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
Just for clarification: if this does pan out as a new personal Plat card benefit, will the AMEX card itself be the accepted credential, or will need to be in possession of a Worldwide MLL card?
Further, when I had a Worldwide MLL card as an AC Elite benefit, one had to present an AC BP as well. Will this be the case here as well?
Further, when I had a Worldwide MLL card as an AC Elite benefit, one had to present an AC BP as well. Will this be the case here as well?
#11
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
No News after calling AMEX Platinum agent
I called the AMEX Platinum agent, asking the question if the Maple Leaf Lounge Worldwide card is a new benefit, or whether that display is a glitch on the web site. She first answered that she did not know the answer.
Then she looked at the AMEX Canada web site - that is available to the general public (ie one does not need to be a cardholder) - obviously not there.
Then she tried to go to the cardholders or insider (agent's) part of the web site to answer the question - unfortunately, she said the system was down, and therefore she could not answer my question. What irritated me is that she was not allowed to look into this question after I hung up the phone (ie look into this question when the computer system was working again) and nor was she allowed to call me, even if she did find the answer.
Then she looked at the AMEX Canada web site - that is available to the general public (ie one does not need to be a cardholder) - obviously not there.
Then she tried to go to the cardholders or insider (agent's) part of the web site to answer the question - unfortunately, she said the system was down, and therefore she could not answer my question. What irritated me is that she was not allowed to look into this question after I hung up the phone (ie look into this question when the computer system was working again) and nor was she allowed to call me, even if she did find the answer.
#12
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
But isn't one of the benefit for AMEX Plat is having access to MLL globally?
#13
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
#14
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
Relax in over 600 lounges worldwide, including Air Canada Maple LeafTM* Lounge access6 in airports across Canada, in London and in Paris, and around the globe with Complimentary Priority Pass Membership22
They didn't really mention Frankfurt. I was under the impression that AMEX Aeroplan Plat gives access to MLL globally.