More information about Premium rouge, from Air Canada rouge
May 25, 2014, 6:47 pm
#62
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,108
May 25, 2014, 7:32 pm
#63
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Here's part of a email I received from AC on this issue in 2008:
It is expected of our in-flight crew to ask our super elite members seated in Business Class what their meal preference is before continuing on with the meal service. Once again, I apologise that this did not happen on this occasion...
Sounds like an internal policy to me, and I'd interpret that as a benefit.
It is expected of our in-flight crew to ask our super elite members seated in Business Class what their meal preference is before continuing on with the meal service. Once again, I apologise that this did not happen on this occasion...
Sounds like an internal policy to me, and I'd interpret that as a benefit.
May 25, 2014, 7:46 pm
#64
Join Date: Aug 2012
Location: YYJ
Programs: AC 100k, BA
Posts: 47
Afaik having your meal order taken first is not an E50K benefit. While some FAs do take meal orders by status (starting with SEs followed by E75Ks followed by E50Ks etc.), I believe that FAs are only required to ask SEs and possibly MMers first and then just go front to back (or whatever system they use, which also depends on the aircraft).
Status was not part of the ordering process on that flight. Not that I minded too much, I enjoyed the pasta, something I never order when I can choose the salmon.
May 26, 2014, 4:43 am
#66
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
One data point. I was 1 of 6 in "J" on a YYZ MCO rouge flight a couple of weeks ago. I was the only SE of the 6, and I am sure the only one with any FF status. Meal orders were taken front to back and I was third in line. Ordered salmon but the first two PAX had also ordered it and there were only two on the flight. Pasta for me.
Status was not part of the ordering process on that flight. Not that I minded too much, I enjoyed the pasta, something I never order when I can choose the salmon.
Status was not part of the ordering process on that flight. Not that I minded too much, I enjoyed the pasta, something I never order when I can choose the salmon.
Based on my last 100 flights I'd say my meal order was taken first on >90 flights. On most of those flights I'd assume only SEs were asked first (based on the number of pax asked first) whereas a few FAs seem to make an effort to ask E75K/E50Ks etc. before non-status pax. Funnily it's one of the most consistent benefits on AC.
May 26, 2014, 7:19 am
#67
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
Is it realistic to reserve to front Lav for the few in Premium Rouge now that the back is sardine classed with a bunch more people?
May 26, 2014, 7:37 am
#68
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,520
Rouge 319: 6J(ish) - 124Y
That's 18 more people sharing 2 lavs than mainline. At a certain point, you have to ask what you're paying 4, and one of the things in not having people walking up and down the aisles all flight, or a congregation of people waiting to use the lavs.
May 26, 2014, 8:27 am
#70
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
I think you should all write in about meal priority on rouge. Either the crews need to be re-trained on this, or it would be nice to know that I need to sit in 1A if I want my meal choice.
I've definitely had meal priority on a lot of flights last year as E35K through E75K. Based on my experience last year (when I was not Super Elite), I'd say 75% of flight crews gave priority to anyone with status, in order of status.
I find breakfast to be the most inconsistent one. Yesterday's SFO-YYZ was done 1F 1D 2... 3... 4...
Now, I was in 1F, and a 50K MM was in 1D, so maybe SE and MM get priority and no one else was given priority? I know there were other SEs on the flight (from tags in the boarding area), but I didn't see if they were in Y or J.
I've had that experience other times too when I've been sitting further back, but I've never had trouble getting my preferred breakfast.
That being said, if I were in row 4 and didn't get my preferred option, I'd definitely write in about it
I've definitely had meal priority on a lot of flights last year as E35K through E75K. Based on my experience last year (when I was not Super Elite), I'd say 75% of flight crews gave priority to anyone with status, in order of status.
I find breakfast to be the most inconsistent one. Yesterday's SFO-YYZ was done 1F 1D 2... 3... 4...
Now, I was in 1F, and a 50K MM was in 1D, so maybe SE and MM get priority and no one else was given priority? I know there were other SEs on the flight (from tags in the boarding area), but I didn't see if they were in Y or J.
I've had that experience other times too when I've been sitting further back, but I've never had trouble getting my preferred breakfast.
That being said, if I were in row 4 and didn't get my preferred option, I'd definitely write in about it
May 27, 2014, 6:46 am
#72
Join Date: May 2014
Posts: 319
And the story continues http://www.airlinequality.com/Forum/air_canrge.htm
May 27, 2014, 1:43 pm
#73
Join Date: Feb 2010
Location: YVR
Posts: 1,465
On flight AC1827 (YVR-OGG segment), you will be seated in Premium rouge
What???
I booked a business class ticket on AC57 on Dec.20, logged in to check my booking and saw this:
Flight Itinerary
Flight
From
To
Stops
Aircraft
Fare Type
Upgrade status
AC057
Vancouver, Vancouver Int'l (YVR)
Sat 20-Dec 2014
14:30
Kahului (OGG)
Sat 20-Dec 2014
18:35
1 ? Business Class (flexible), J -
AC18271
Vancouver, Vancouver Int'l (YVR)
Sat 20-Dec 2014
17:45 - Terminal M
Kahului (OGG)
Sat 20-Dec 2014
21:50
0 763 Business Class (flexible), J -
On flight AC1827 (YVR-OGG segment), you will be seated in Premium rouge.
Flight AC1827:
This flight is operated by Air Canada rouge. You'll want to learn more about Air Canada rouge's in-flight services and amenities, as these differ from those of Air Canada.
...?
I booked a business class ticket on AC57 on Dec.20, logged in to check my booking and saw this:
Flight Itinerary
Flight
From
To
Stops
Aircraft
Fare Type
Upgrade status
AC057
Vancouver, Vancouver Int'l (YVR)
Sat 20-Dec 2014
14:30
Kahului (OGG)
Sat 20-Dec 2014
18:35
1 ? Business Class (flexible), J -
AC18271
Vancouver, Vancouver Int'l (YVR)
Sat 20-Dec 2014
17:45 - Terminal M
Kahului (OGG)
Sat 20-Dec 2014
21:50
0 763 Business Class (flexible), J -
On flight AC1827 (YVR-OGG segment), you will be seated in Premium rouge.
Flight AC1827:
This flight is operated by Air Canada rouge. You'll want to learn more about Air Canada rouge's in-flight services and amenities, as these differ from those of Air Canada.
...?
Hopefully you will be put on a real airlines business class instead.