Been extremely rude to Aeroplan CSR on the phone
Aug 21, 2012, 1:04 pm
#61
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And most of us wouldn't last an hour in our work treating a people the way you treated a CSR for a situation you admitted was not their fault.
Aug 21, 2012, 1:05 pm
#62
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Aug 21, 2012, 1:07 pm
#63
Join Date: Jun 2012
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I have sympathy for your situation, I really do - not much sucks more than not getting something you were offered, especially when the details seem to be hidden. But honestly your behavior and even more amazing is your bragging about it, and then as if that weren't bad enough your comments back to people on this site (we won't even begin to address those individually) are more than enough to overshadow any sympathy that exists.
I think the general consensus of this community is: Accept that YOU didn't read the specifics and weren't looking out for yourself - the fact that things changed from previous offers sucks but is legal. Continuing to feed into your emotions (or whatever is going on in your head) isn't going to help and I for one am going to try to avoid it.
Just for the record, how many bonus points are we talking about here anyway?
Aug 21, 2012, 1:13 pm
#64
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Last edited by perepelov; Aug 21, 2012 at 2:49 pm
Aug 21, 2012, 1:14 pm
#65
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We really shouldn't be too surprised OP treats AC staff so rudely since they are, in his words, Just a banch of lazy, poor educated, poor mannered selfish individuals not caring about anyone else but themselves - this is what Air Canada staff has turned into.
"remind them that they represent not just themselves, but the company - and should act accordingly".
I really should stop feeding the troll.
Aug 21, 2012, 1:15 pm
#66
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Last edited by perepelov; Aug 21, 2012 at 2:50 pm
Aug 21, 2012, 1:24 pm
#67
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Last edited by perepelov; Aug 21, 2012 at 2:50 pm
Aug 21, 2012, 1:27 pm
#68
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How "deeply" were you hurt by not getting a few bonus miles????
Aug 21, 2012, 1:30 pm
#69
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Last edited by perepelov; Aug 21, 2012 at 2:50 pm
Aug 21, 2012, 1:31 pm
#70
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Sounds a bit to me like you're one of those people who never let the facts get in the way of a good argument.
Aug 21, 2012, 1:34 pm
#72
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Last edited by perepelov; Aug 21, 2012 at 2:56 pm
Aug 21, 2012, 1:35 pm
#73
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Seriously dude, you have been "hurt deeply" by AP's behaviour??? And even if you were, taht give you an excuse to "hurt their people"??????
Aug 21, 2012, 1:40 pm
#74
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Last edited by perepelov; Aug 21, 2012 at 2:50 pm
Aug 21, 2012, 1:50 pm
#75
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First off: yes, I have, believe it or not. That's my personality, I take those things very seriously.
Secondly, it's you who're talking about excuses. I'm talking about a completely different thing: how to force Aeroplan to care about their cardholders (let's avoid using the word customer, since you don't like it). If you could think of a better way - let me know. Suing them is not an option - they'll send a highly paid lawer, and, regardless of whether they loose or win, they still won't care. It doesn't hurt them personally - as much as it hurts me. On the other hand, if enough people upset their employees - they feel it, sooner or later. Again, there might be other ways, and I agree this is not the best one - let's discuss this, not me personally. This was the real goal of the post, btw.
Secondly, it's you who're talking about excuses. I'm talking about a completely different thing: how to force Aeroplan to care about their cardholders (let's avoid using the word customer, since you don't like it). If you could think of a better way - let me know. Suing them is not an option - they'll send a highly paid lawer, and, regardless of whether they loose or win, they still won't care. It doesn't hurt them personally - as much as it hurts me. On the other hand, if enough people upset their employees - they feel it, sooner or later. Again, there might be other ways, and I agree this is not the best one - let's discuss this, not me personally. This was the real goal of the post, btw.
If you want to reboot things, why not start by telling exactly what the promo is you missed out on, and how many points we're talking about? And yes, those details are relevant if you want to have a genuine discussion.