Been extremely rude to Aeroplan CSR on the phone
Aug 21, 2012, 11:34 am
#16
Original Poster
Join Date: Apr 2008
Posts: 104
=DELETED=
Last edited by perepelov; Aug 21, 2012 at 2:47 pm
Aug 21, 2012, 11:36 am
#17
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,500
but "failing" to disclose all the details (it's not the first time that happened to AC/Aeroplan)
Aug 21, 2012, 11:38 am
#18
Original Poster
Join Date: Apr 2008
Posts: 104
=DELETED=
Last edited by perepelov; Aug 21, 2012 at 2:47 pm
Aug 21, 2012, 11:38 am
#19
Join Date: Feb 2012
Posts: 24
So I called Aeroplan CS this morning to inquire about a promotion, and why I didn't get my bonus miles (I don't know if it's relevant, but I'm AC Elite, so I called the "designated" number; again, mentionning that only for clarification, not for bragging, so please save your sarcasm for another time). The lady told me that "Our t&c, which you might've read if you would've clicked on a web-link in e-mail, and then clicked on another web-link on page 2 - explicitly say that your transaction is not eligible for promotion" - and after that I started yelling an her. I was extremely rude and disrespective, told her that she should be ashamed working for such a bad employer, and so on and so forth.
I do not regret doing that.
I do not regret doing that.
Acting like this just makes things harder for everyone, because as soon as a situation gets off the nominal track at all, agents start to get defensive based on dealing with customers like yourself.
I guess these are the new rules of the games: companies issue promotions, but "failing" to disclose all the details (it's not the first time that happened to AC/Aeroplan) - or making it difficult for customers to understand. Then, when customers call and complain - they instruct CSR to answer "sorry, there's nothing we could do" - and assume no liability whatsoever.
I think it's deplorable.
I think a respectful company should not use such dirty tricks to attract business. It may be legitimate, but it's simply wrong from ethical standpoint.
I'm sure I'm not the only one who misundertstood. They've been running the same promotion, with the same image, for years - and if they decide to change t&c for whatever reason, I'd expect them to announce that on the e-mail, with bold letters and at the top. Anything less than that - is called "fraud" in my personal t&c.
I think a respectful company should not use such dirty tricks to attract business. It may be legitimate, but it's simply wrong from ethical standpoint.
I'm sure I'm not the only one who misundertstood. They've been running the same promotion, with the same image, for years - and if they decide to change t&c for whatever reason, I'd expect them to announce that on the e-mail, with bold letters and at the top. Anything less than that - is called "fraud" in my personal t&c.
And yes, I know that it was not the lady's fault - however, in the absense of other ways to let the management of the company know, I will continue yelling and being disrespectful. If they want to talk like descent people do - let's talk, but let's not BS each other. First of all, I want them to admit that they've been cheating and intentially misleading customers - then I'd apologise to the lady.
Aug 21, 2012, 11:41 am
#20
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
If she chose to do so, she clearly decided to step on a path of war. That path, fighting with customers - leads nowhere, history has proven it many times. We, the customers, unltimately choose which service we bring our business too - and that decision ultimately means whether this person will have a job tomorrow or not. She must keep that in mind.
Aug 21, 2012, 11:41 am
#21
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,500
Whilst I'm not a regular here, welcome to the AC Forum TheDude79...
Aug 21, 2012, 11:43 am
#22
Original Poster
Join Date: Apr 2008
Posts: 104
=DELETED=
Last edited by perepelov; Aug 21, 2012 at 2:47 pm
Aug 21, 2012, 11:44 am
#23
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP misses the fundamental point. It is close to a sure bet that AC hopes that he jumps ship and has likely noted his account for the future.
As to the font size for promotions, the fact remains that it behooves the customer to learn the facts of what he's "buying" before he does so. FT is full of tales of woe posted by people shocked to find out that their ticket can't be changed, they can't get 14 F awards on a given flight and so on.
This one is no different. OP loses on the facts and the policy.
As to the font size for promotions, the fact remains that it behooves the customer to learn the facts of what he's "buying" before he does so. FT is full of tales of woe posted by people shocked to find out that their ticket can't be changed, they can't get 14 F awards on a given flight and so on.
This one is no different. OP loses on the facts and the policy.
Aug 21, 2012, 11:49 am
#25
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
in the time you have spent here...you could have filed a small claims action. why not let some third party decide who is right and wrong. costs are nominal and downside risk is very very limited.
Aug 21, 2012, 11:51 am
#26
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,500
It's entirely possible that the OP is trolling as posting on a public forum "I have behaved in a reprehensible fashion to an innocent fellow human and I'm proud of it" isn't the sort of thing most people do.
Aug 21, 2012, 11:53 am
#27
Join Date: Jan 2010
Location: Edmonton, Alberta
Programs: AC *E/PC Gold /BW Diamond/Hertz Gold Plus/SPG Gold/Marriot Silver/ TUMI Alpha
Posts: 1,470
So I called Aeroplan CS this morning to inquire about a promotion, and why I didn't get my bonus miles (I don't know if it's relevant, but I'm AC Elite, so I called the "designated" number; again, mentionning that only for clarification, not for bragging, so please save your sarcasm for another time). The lady told me that "Our t&c, which you might've read if you would've clicked on a web-link in e-mail, and then clicked on another web-link on page 2 - explicitly say that your transaction is not eligible for promotion" - and after that I started yelling an her. I was extremely rude and disrespective, told her that she should be ashamed working for such a bad employer, and so on and so forth.
I do not regret doing that.
I guess these are the new rules of the games: companies issue promotions, but "failing" to disclose all the details (it's not the first time that happened to AC/Aeroplan) - or making it difficult for customers to understand. Then, when customers call and complain - they instruct CSR to answer "sorry, there's nothing we could do" - and assume no liability whatsoever.
I think it's deplorable.
I think a respectful company should not use such dirty tricks to attract business. It may be legitimate, but it's simply wrong from ethical standpoint.
I'm sure I'm not the only one who misundertstood. They've been running the same promotion, with the same image, for years - and if they decide to change t&c for whatever reason, I'd expect them to announce that on the e-mail, with bold letters and at the top. Anything less than that - is called "fraud" in my personal t&c.
And yes, I know that it was not the lady's fault - however, in the absense of other ways to let the management of the company know, I will continue yelling and being disrespectful. If they want to talk like descent people do - let's talk, but let's not BS each other. First of all, I want them to admit that they've been cheating and intentially misleading customers - then I'd apologise to the lady.
I do not regret doing that.
I guess these are the new rules of the games: companies issue promotions, but "failing" to disclose all the details (it's not the first time that happened to AC/Aeroplan) - or making it difficult for customers to understand. Then, when customers call and complain - they instruct CSR to answer "sorry, there's nothing we could do" - and assume no liability whatsoever.
I think it's deplorable.
I think a respectful company should not use such dirty tricks to attract business. It may be legitimate, but it's simply wrong from ethical standpoint.
I'm sure I'm not the only one who misundertstood. They've been running the same promotion, with the same image, for years - and if they decide to change t&c for whatever reason, I'd expect them to announce that on the e-mail, with bold letters and at the top. Anything less than that - is called "fraud" in my personal t&c.
And yes, I know that it was not the lady's fault - however, in the absense of other ways to let the management of the company know, I will continue yelling and being disrespectful. If they want to talk like descent people do - let's talk, but let's not BS each other. First of all, I want them to admit that they've been cheating and intentially misleading customers - then I'd apologise to the lady.
What the?
The T/C are the rules. It's up to you ultimately to figure out what they are.
Aug 21, 2012, 11:56 am
#28
Original Poster
Join Date: Apr 2008
Posts: 104
=DELETED=
Last edited by perepelov; Aug 21, 2012 at 2:47 pm
Aug 21, 2012, 11:58 am
#29
Original Poster
Join Date: Apr 2008
Posts: 104
=DELETED=
Last edited by perepelov; Aug 21, 2012 at 2:47 pm