Aeroplan award flight booking/ticketing
Jan 19, 2011, 8:46 am
#1
Original Poster
Join Date: May 2009
Location: TPE
Posts: 90
Aeroplan award flight booking/ticketing
I booked my award flight 2 days ago, what I see in my Aeroplan account now is only the booking reference number , but no ticket number (status - unticketed), and I haven't received any e-ticket yet. My card was charged the same day (airport taxes). Is this normal?!
Jan 19, 2011, 11:27 am
#4
Join Date: Nov 2010
Location: YUL
Programs: AC*E50, DL*SM, JMB
Posts: 457
If status shows as ''Unticketed'', then chances are that your credit card was not charged yet. It's better to call AC Reservations and check with them. If the cc was not chaged yet, they will charge it and status will then change from ''Unticketed'' to ''Ticketed electronically''.
Some other FTers experienced problems at time of booking an award as they got some ''internal server error'' and their card was not charged. If it's not your case, a call to AC Reservations will arrange it.
Some other FTers experienced problems at time of booking an award as they got some ''internal server error'' and their card was not charged. If it's not your case, a call to AC Reservations will arrange it.
Mar 16, 2011, 10:54 pm
#6
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
i booked a reward flight today and when i look at it under manage rewards its Status shows up as 'Unticketed'
i called Aeroplan twice and the first time they say the charges went through and everything is good, the second time they said there's a hold which will be released tomorrow
when i view my booking on ac.com, i get Ticket Status: Set up for Ticket By Mail
should i be more patient or is there any cause for concern, weird thing is after i booked this reward flight using my points, i used my parent's account to book another reward using the same CC and that one got ticketed almost immediately (though it was a one way and the one with the problem is a return flight)
any ideas? TIA
i called Aeroplan twice and the first time they say the charges went through and everything is good, the second time they said there's a hold which will be released tomorrow
when i view my booking on ac.com, i get Ticket Status: Set up for Ticket By Mail
should i be more patient or is there any cause for concern, weird thing is after i booked this reward flight using my points, i used my parent's account to book another reward using the same CC and that one got ticketed almost immediately (though it was a one way and the one with the problem is a return flight)
any ideas? TIA
Mar 17, 2011, 8:24 am
#8
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
I wouldn't worry about this. Some bookings have to be queued for manual ticketing hence the short delay but eventually it'll be issued. Your booking is safe since space is confirmed. If there's any specific bookings you want me to double check, feel free to send them to me.