Live chat coming soon on A3 website
Apr 1, 2017, 1:06 am
#1
Original Poster
Join Date: Nov 2004
Location: YYZ, HKG, MFM
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Live chat coming soon on A3 website
Just spoke to an A3 agent about a cancellation ticket. She told me that there will be a new live chat option soon on the A3 website. I also mention to her about FT, hopefully there will be A3 agents that can answer some of our questions. ^
Apr 1, 2017, 10:09 am
#3
Join Date: Jul 2014
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Having used this feature quite a few times with both Finnair and SAS, I've always found it quite useful. If Aegean is going to add this to their website then I certainly think it's a good thing. ^
Apr 1, 2017, 11:00 am
#4
Join Date: Jun 2006
Posts: 5,899
I have used live chat for quick questions I do not want to have to call and wait for long times on hold to get an answer for. I find it quite a handy option.
Apr 1, 2017, 11:59 am
#5
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
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It depends very much on how it will be implemented.
If through a service like facebook (or similar messaging app), where you can drop your message and get a reply 15-60 minutes later that would be perfect. That would also automatically offer support for mobile usage while on the go.
What I do not like is an application where they try to respond instantly - which often does not work in case you need them the most (eg irrops with a swamped callcenter). Additionally with such system there is often no proper queuing, and if you lose connection while on the go, your question is rerouted to the bin instead.
If through a service like facebook (or similar messaging app), where you can drop your message and get a reply 15-60 minutes later that would be perfect. That would also automatically offer support for mobile usage while on the go.
What I do not like is an application where they try to respond instantly - which often does not work in case you need them the most (eg irrops with a swamped callcenter). Additionally with such system there is often no proper queuing, and if you lose connection while on the go, your question is rerouted to the bin instead.
Apr 1, 2017, 7:37 pm
#6
Join Date: Aug 2008
Location: YXY
Posts: 3,506
It depends very much on how it will be implemented.
If through a service like facebook (or similar messaging app), where you can drop your message and get a reply 15-60 minutes later that would be perfect. That would also automatically offer support for mobile usage while on the go.
If through a service like facebook (or similar messaging app), where you can drop your message and get a reply 15-60 minutes later that would be perfect. That would also automatically offer support for mobile usage while on the go.
Last edited by sokolov; Apr 3, 2017 at 7:44 pm
Apr 3, 2017, 1:30 pm
#7
Join Date: Feb 2014
Location: OTP
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Posts: 1,572
Originally Posted by Xandrios
It depends very much on how it will be implemented.
If through a service like facebook (or similar messaging app), where you can drop your message and get a reply 15-60 minutes later that would be perfect. That would also automatically offer support for mobile usage while on the go.
What I do not like is an application where they try to respond instantly - which often does not work in case you need them the most (eg irrops with a swamped callcenter). Additionally with such system there is often no proper queuing, and if you lose connection while on the go, your question is rerouted to the bin instead.
If through a service like facebook (or similar messaging app), where you can drop your message and get a reply 15-60 minutes later that would be perfect. That would also automatically offer support for mobile usage while on the go.
What I do not like is an application where they try to respond instantly - which often does not work in case you need them the most (eg irrops with a swamped callcenter). Additionally with such system there is often no proper queuing, and if you lose connection while on the go, your question is rerouted to the bin instead.
To have another airline in mind, I like the pro-activeness of KLM in answering quickly to Facebook messages amongst others.
Don't like anything else about the airline a single bit (be it aloofness of cabin crew, high prices or the most disgusting lounge ever), but they got that one absolutely right
No idea if an A3 chat will be similar (the added bonus of a public FB message is potential bad PR, why they are probably fast in replying in the first place), but I can see it working.
I really don't understand for example why it takes A3 weeks to answer an email! (I do like their call centre staff though, above average in general conpared to other airlines!)
