Giamasetti

I retroclaimed Swiss miles on day 21st nov. On day 24th morning I received an Aegean email informing me that I was downgraded. 24 evening I saw my retroclaimed miles were posted into my account. On day 25, this morning, I received another email informing that "that your Gold card has been renewed for another year".

No need to call them. They seem efficient.

scrappydog

got the email as well for renewed gold.

the plan is on for the mileage run for next year! luckily i got my first 9k by doing SYD-HND-SYD on NH that is 100% in A3 but weird enough it is just 50% for NH..

anyway will travel to GR to get the 4-sector done as well. so tough when you living down under.. lol

h15t0r1an

I have a nasty feeling I'm going to be downgraded. However there seems to be about a month extra on the card, from when I expect to be downgraded. Can anyone tell me can I still use the card to access lounges, etc., and other privileges for the month extra or so? Am likely to be flying on another airline in *A. I doubt the miles will be credited in time to keep my Gold status for the actual flight although my card does cover the date of the flight.

Kataskopos

Same here.. they were super efficient with the upgrades, too bad same cannot be said regarding them replying to emails... sent them one 2 months ago asking to update my physical address as I get error message "you must enter a valid Greek name" when I try to update my address. Awesome error message considering I am not Greek...

eurotexan

Was it an OptionTown upgrade that was "Approved subject to availability?" If so, I'm battling SK right now to the tune of 4,000+ miles for 4 passengers in my Together Account. SK has admitted that they "didn't have time" to re-issue the ticket in the upgraded fare class which I have told their Customer Care team is complete rubbish. Once I have an outcome, I will post a full issue summary here but at this point, I have A3 and SK both filing the case to some Star Alliance process. I've had 3 supervisor or higher-level people in SK tell me that in fact I am entitled to the miles.

livious

Aren't all OT upgrades subject to availability? Even when confirmed in advance, all of past upgrades have still had this clause. Either way, I agree that you should have received the new booking class.

bruce80

Yep, I know this situation very well.. I've had it just a few weeks ago, when it was hard to even find a suitable spot to stand. After boarding to ATH was called, I was the only lounge guest remaining (as I had to wait for the next ATH flight because they messed something up with my booking while upgrading it). I was under the impression that there were more gold members on that flight than others.

Well, imagine all the FR passengers crowding the SKG lounge - would come in handy for them as the Ryanair gate is directly adjacent to the lounge.. by the way, has nobody ever found it odd that you'll have to squeeze past all of the RYR passengers in order to get to the A3 lounge?

eurotexan

No, or perhaps I wasn't clear. There are two types that I have personally experienced:
1. Where you get notification of the upgrade, OptionTown notifies SAS, and your ticket is updated. When you go to Manage Booking on SAS website, you will see your class of service updated to SAS Plus or Business. These typically are confirmed more than 48 hours before travel.
2. Where you get notification from OptionTown, but it specifically says "subject to availability." I have experienced this where the flight was extremely full and they were not sure if any day-of-flight changes would result in capacity changes. These usually be within 24 hours of travel.

Where I have experienced 1, the fare class was updated as you would expect and the Aegean earning was 200%.

Where I have experienced 2, the fare class was not updated and the Aegean earning ended up being 100%. It is very frustrating dealing with SAS because they start claiming that if you were a Eurobonus member, they can use the OptionTown receipt as proof of upgrade and change your Eurobonus mileage accrual. Further, they (SAS Eurobonus desk) suggested I simply send this OptionTown receipt to Aegean and Aegean would retroactively update the earning. Not true. As we would expect, Aegean knows nothing about OptionTown's program.

As I said, when I get my issue settled (hopefully positively) I will be posting a full summary on this board so A3 M+B members can benefit with what I've learned.

kauppias

Actually one was a optiontown Y+ upgrade that was upgraded to J with points. Sk credited the base points to my sk account even though the recprd clearly shows ONLY my A3 account. The return was a cash upgrade at the airport, before paying for it I made sure Y+ points wouöd be given and was told yes see we reissued with new booking class shown on boarding pass, again this did not happen and posted only y miles 👎

So that was a waste... They refused to fix it

NWIFlyer

You should just be able to present the physical card - it's valid and should be accepted and honoured according to *A rules.

sg1979

Congrats to all who retained gold! I managed to squeeze in 24,103 miles before the due date but I was downgraded to silver. I rang them up to find out why and they said it's because I haven't flown on Aegean only Star Alliance - which is correct, but I have been gold for years so I thought I had enough to retain gold. It took some time, and I had to read from their website to explain my side. After being put on hold, I was then told they will fix it so I'll keep my eye out and hope it comes through! I'm a fan of the luggage allowance and lounge access when traveling between NZ and Canada and I'm not ready to give it up :P

Jma12

You only need 24,000 miles to retain your gold status, I think you will be okay. Congratulations.

sg1979

Thanks I wonder if for some reason I was flagged as a silver in previous years when they revamped their system last year. The agent seemed to think I was upgrading from silver - could be human error no biggie, it happens. I know I squeaked by this year, here's to hoping there's not another big change to the program anytime soon and I can keep squeaking.

MrArkadin

Seems I need to unfly 9 miles to remain gold. Any ideas on how to do that?

Jokes aside I have a flight on the first of December. Will the miles count towards the next renewal or will they be "lost"?

benberg2013

There really do seem to be problems with their IT. LOL.