Earning MB miles on Singapore Airlines - possible changes to Semi-Flex, Flex & PE
Apr 2, 2015, 11:18 am
#31
Original Poster
Join Date: Sep 2014
Location: Mannheim / Berlin
Programs: Gold: A3, AB, AZ
Posts: 36
Hi t566, I happen to have copied down the old A3 earning chart for Singapore Airlines (I needed to have it handy while comparing flights), before they changed it on 01/01/2015 (as per their website).
Here it is:
Hope it helps!
T.
Here it is:
- R: 160%
- F P A: 150%
- C D Z J: 125%
- S Y B E M H W U L K: 100%
- O I X N G Q T V: no accrual
Hope it helps!
T.
The annoying thing is, Aegean didn't update the earning chart on their website until (at least) mid-february 2015 (although it now states 01/01/2015). I just can't prove that.
- that was the last time I checked and also the time I filed my retro claim for those miles.
Apr 11, 2015, 8:04 am
#35
Original Poster
Join Date: Sep 2014
Location: Mannheim / Berlin
Programs: Gold: A3, AB, AZ
Posts: 36
Let's see what Aegean does with this, they haven't replied yet.
I have the feeling that they won't admit their false play of just uploading updated earning charts six months later than their first date of validity and then refer to those new charts when being confronted with retro claims.
Apr 14, 2015, 10:26 am
#37
Original Poster
Join Date: Sep 2014
Location: Mannheim / Berlin
Programs: Gold: A3, AB, AZ
Posts: 36
After I called a couple of times to check on the retro claim, I was asked to provide the boarding passes via email, which I did.
Since then the communication was only via email and responses took one or two days and appeared to be written by the same person every time.
However, since bringing up the fact that the only earning chart at the time of the flight to be found online was the one from 30/06/2010, I haven't recieved any further information from Aegean. That was over two weeks ago.
May 4, 2015, 11:38 am
#39
Join Date: Sep 2014
Location: Lincoln, UK
Programs: A3G, BA Silver, LH FT
Posts: 296
Good news for me too. 7 days after emailing scanned BPs I received an email today informing me that the missing K class miles from my SQ flights flown in March were credited into my account and they were indeed manually added as L class with 100% accrual. Happy days!
May 10, 2015, 3:34 pm
#40
Join Date: Feb 2015
Location: Shanghai, China
Programs: BR Gold(*G), TK Elite(*G), OZ Gold(*S), QF Gold (ow sapphire), GF Gold
Posts: 4
Thanks Jma12, there is some progress after I submitted scans of my boarding passes showing my A3 FFP number (only 2 boarding passes with me, out of the 4 segments I flew). Again, good customer service from A3!
16/02/2015
Dear Mr. XXX
Further to our communication and regarding the retro claim for the flight SQ0335 22NOV, SQ0336 17NOV, kindly be informed that we have already contacted internally the airline operating carrier, so as to investigate it further. Please, be so kind to recheck your Miles&Bonus account in 20 days, approximately.
We would be very pleased if you choose Miles & Bonus for your future flights.
Yours Sincerely,
16/02/2015
Dear Mr. XXX
Further to our communication and regarding the retro claim for the flight SQ0335 22NOV, SQ0336 17NOV, kindly be informed that we have already contacted internally the airline operating carrier, so as to investigate it further. Please, be so kind to recheck your Miles&Bonus account in 20 days, approximately.
We would be very pleased if you choose Miles & Bonus for your future flights.
Yours Sincerely,
Here is what appears on my transaction page:
No. Activity Date Flight Class Activity Description Award Miles Tier Miles
1 09/05/2015 - - - Card Upgrade 0 0
2 24/11/2014 - - - Card Renewal 0 0
3 22/11/2014 SQ0335 L CDG - SIN Paris-Singapore 6,663 6,663
4 17/11/2014 SQ0336 L SIN - CDG Singapore-Paris 6,663 6,663
Long story short, here is the final response from A3, and the outcome that is all I needed:
CR//758676
08/05/2015
Dear Mr. XXX,
Further to your correspondence with our Airline and due to our effort to offer you a good customer experience we would like to inform you that we have forwarded your case our designated loyalty team .At this point kindly note that exceptionally we will credit you the respective miles.
We would be very pleased if you choose Miles&Bonus for your future flights.
Yours Sincerely,
I hope this helps if you have pending SQ 'K' class retro claim cases with A3. Remember, fight for what is rightfully yours!