Jun 29, 2016, 7:52 am
Last edit by: benberg2013
Together Account Terms and Conditions
These details, copied from the Aegean website, explains how a Miles and Bonus Together account works.
- A Together account can be created only by active Miles+Bonus members that belong to the Silver or Gold tier. The Together account activation can only be accomplished electronically, via the Aegean official website and only after the Member logs in to his/her personal Miles+Bonus account. The Member that activates the Together account is automatically nominated as the Head of the Together account.
- In case the Member, Head of the Together account, is downgraded to the Blue tier, then the Together account will be cancelled and all the award miles accumulated, will be transferred to the personal Miles+Bonus account of the Head.
- A Together account can consist of 2 to 6 members.
- The Head as well as all Together members under the Relation Type “Father”, “Mother”, “Spouse” and “Companion” must be over 18 years old, whereas Members under the Relation Type "Brother", "Child", "Companion", "Friend" and "Sister" must be over 2 years old.
- The Head must invite the members that wishes to include in the Together account via an electronic message. The invited members must be active Miles+Bonus members that do not belong to another Together account or have not opt-out or been removed from a Together account in less than a six (6) months period and have a valid email account registered in their profile. It is clarified that the invited Members reserve the right to accept or reject their invitation within a period of 10 days. After that period, the invitation will expire and the Head may resend the invitation to the same or any other Member.
- As soon as a Member accepts the invitation to participate in a Together account, all 100% of the award miles collected into his/her personal Miles+Bonus account are transferred to the Together account. All 100% of his/her award miles will be transferred to the Together account for as long as the Member belongs to the Together account.
- The Head is exclusively responsible for the control of the Together account (add /remove members). The Head can accomplish changes by logging in his/her personal Miles+Bonus account.
- Any member added to a Together account cannot be removed in less than six (6) months from the join date.
- The Members that opt-out or are removed from a Together account, are not eligible to create or participate in a Together account for a period of six (6) months from the opt-out or removal date.
- The Head that opts-out or deactivates a Together account or is downgraded to the Blue tier, is not eligible to create or participate in a Together account for a period of six (6) months from the opt-out, removal or downgrade date.
It is clarified that a Together account cannot be cancelled in less than 6 months from the day of the Together account's creation.
- The Head is exclusively responsible for the administration of the Together account. The Head reserves the right to provide access to the members he wishes, in order for them to be able to view the Together accrual and redemption transactions, as well as to redeem award miles.
- If a Together Member wishes to opt-out from the Together account, the total award miles that have been accumulated to the Together account or part of them, cannot be transferred to his personal Miles+Bonus account.
In the event of a Head ‘s death, the Together Account and the total award Miles will be automatically cancelled.
- If the Head wishes to opt-out from the Together account, the Together account will be cancelled and the total award miles that have been accumulated will be transferred to his personal Miles+Bonus account.
Aegean reserves the right to reject any application of a Together account in case it is not compatible with the terms and conditions.
- Aegean has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Aegean reserves the right to annul or modify at its own private discretion, anytime and with no previous notice the Program's terms and conditions, as they are mentioned in this document. The new terms and conditions apply upon their publication.
- A Member's participation in the Program after the publication of the new terms and conditions implies their unconditional acceptance
Together Miles Accrual
- All miles accrued on a Together account are award miles. Each Together member may accrue tier miles at his personal Miles+Bonus account. However, the award miles will be added and accumulated under the Together account.
For example:
A Together member flies from Athens to Thessaloniki in W booking class. The miles that will be added as follows:
500 tier miles to his personal Miles+Bonus account
500 award miles to the Together account
A necessary requirement for adding miles to the Together account is the completion of the transaction (Aegean, Olympic Air, and partners) by each Together member, through his/her personal Miles+Bonus account.
There is no card issued for the Together accounts and the Together account number is not registered nor indicated during accrual transactions.
A Together member is obliged to indicate his personal Miles+Bonus card number during the ticket reservation, as well as presenting his card at the check in counter.
A Together member is obliged to indicate and present his personal Miles+Bonus card during any transaction with the partners of Miles+Bonus.
Together account - details, issues and questions
Dec 1, 2014, 8:27 am
#31
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
A Together account can be created only by active Miles+Bonus members that belong to the Silver or Gold tier. The Together account activation can only be accomplished electronically, via the Aegean official website and only after the Member logs in to his/her personal Miles+Bonus account. The Member that activates the Together account is automatically nominated as the Head of the Together account.
In case the Member, Head of the Together account, is downgraded to the Blue tier, then the Together account will be cancelled and all the award miles accumulated, will be transferred to the personal Miles+Bonus account of the Head.
A Together account can consist of 2 to 6 members.
The Head as well as all Together members under the Relation Type “Father”, “Mother”, “Spouse” and “Companion” must be over 18 years old.
The Head must invite the members that wishes to include in the Together account via an electronic message. The invited members must be active Miles+Bonus members that do not belong to another Together account or have not opt-out or been removed from a Together account in less than a six (6) months period and have a valid email account registered in their profile. It is clarified that the invited Members reserve the right to accept or reject their invitation within a period of 10 days. After that period, the invitation will expire and the Head may resend the invitation to the same or any other Member.
As soon as a Member accepts the invitation to participate in a Together account, all 100% of the award miles collected into his/her personal Miles+Bonus account are transferred to the Together account. All 100% of his/her award miles will be transferred to the Together account for as long as the Member belongs to the Together account.
The Head is exclusively responsible for the control of the Together account (add /remove members). The Head can accomplish changes by logging in his/her personal Miles+Bonus account.
Any member added to a Together account cannot be removed in less than six (6) months from the join date.
The Members that opt-out or are removed from a Together account, are not eligible to create or participate in a Together account for a period of six (6) months from the opt-out or removal date.
The Head is exclusively responsible for the administration of the Together ID and PIN, which are sent via email after the Together account activation. The Head reserves the right to disclose the Together ID and PIN to the other members so that they can realize miles redemptions either electronically, or by phone at 801 11 200000 (from a fixed phone) or at +30 210 6261000 (from a mobile phone or from abroad) on a continuous basis, 24 hours a day, seven days a week.
If a Together Member wishes to opt-out from the Together account, the total award miles that have been accumulated to the Together account or part of them, cannot be transferred to his personal Miles+Bonus account. If the Head wishes to opt-out from the Together account, the Together account will be cancelled and the total award miles that have been accumulated will be transferred to his personal Miles+Bonus account.
AEGEAN reserves the right to reject any application of a Together account in case it is not compatible with the terms and conditions.
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
AEGEAN reserves the right to annul or modify at its own private discretion, anytime and with no previous notice the Program's terms and conditions, as they are mentioned in this document. The new terms and conditions apply upon their publication.
A Member's participation in the Program after the publication of the new terms and conditions implies their unconditional acceptance
2. Together Miles Accrual
All miles accrued on a Together account are award miles. Each Together member may accrue tier miles at his personal Miles+Bonus account. However, the award miles will be added and accumulated under the Together account.
For example:
A Together member flies from Athens to Thessaloniki in W booking class. The miles that will be added as follows:
500 tier miles to his personal Miles+Bonus account
500 tier miles to his personal Miles+Bonus account
A necessary requirement for adding miles to the Together account is the completion of the transaction (Aegean, Olympic Air, and partners) by each Together member, through his/her personal Miles+Bonus account.
There is no card issued for the Together accounts and the Together account number is not registered nor indicated during accrual transactions.
A Together member is obliged to indicate his personal Miles+Bonus card number during the ticket reservation, as well as presenting his card at the check in counter.
A Together member is obliged to indicate and present his personal Miles+Bonus card during any transaction with the partners of Miles+Bonus.
Dec 1, 2014, 5:52 pm
#32
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
I am still getting an error of "missing e-mail information" after clicking "Create Together Account." I tried editing profile to change the email info to no avail.
For those of you who successfully created Together account, please advise what else I should do.
Thanks!
For those of you who successfully created Together account, please advise what else I should do.
Thanks!
Dec 3, 2014, 1:18 am
#34
Join Date: Apr 2011
Location: MRS, LYS, ARN
Programs: A3 Gold, AB Gold
Posts: 48
I finally managed to create a Together account yesterday but am still unable to add any members.
I see an asterisk against some flights listed as accruals but not against others. Am unclear what the asterisk refers to. It is noted as "transfer miles" in the Together account. This is puzzling as all miles are transfer miles.
I see an asterisk against some flights listed as accruals but not against others. Am unclear what the asterisk refers to. It is noted as "transfer miles" in the Together account. This is puzzling as all miles are transfer miles.
Dec 3, 2014, 5:03 pm
#36
Join Date: Dec 2007
Location: LON BCN SYD
Programs: BA, OZ, A3, VA, VS, DL, QF, former BD and others
Posts: 1,074
Does anyone know what this condition means:
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
Also, the T&Cs do not seem to cover miles expiry within the Together account, but my reading would be that there is no expiry while the miles are in the Together account (as the head will have to credit every year to maintain status), but if the head is downgraded to blue and the miles all revert to the head's personal account, the miles would be subject to the normal expiry for a blue card holder (i.e. if no flight activity within 24 months, the account is suspended, and then if no retrocredit within 12 months, the account and the miles are cancelled).
What is not clear is what happens to a membership if a person joins a Together account but does not credit within 24 months and retrocredit within the 12 months after that - is their membership terminated or do they continue. For family members who fly infrequently, it would be good if their membership continued to save them having to rejoin the next time.
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
Also, the T&Cs do not seem to cover miles expiry within the Together account, but my reading would be that there is no expiry while the miles are in the Together account (as the head will have to credit every year to maintain status), but if the head is downgraded to blue and the miles all revert to the head's personal account, the miles would be subject to the normal expiry for a blue card holder (i.e. if no flight activity within 24 months, the account is suspended, and then if no retrocredit within 12 months, the account and the miles are cancelled).
What is not clear is what happens to a membership if a person joins a Together account but does not credit within 24 months and retrocredit within the 12 months after that - is their membership terminated or do they continue. For family members who fly infrequently, it would be good if their membership continued to save them having to rejoin the next time.
Dec 3, 2014, 5:29 pm
#37
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Does anyone know what this condition means:
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
Also, the T&Cs do not seem to cover miles expiry within the Together account, but my reading would be that there is no expiry while the miles are in the Together account (as the head will have to credit every year to maintain status), but if the head is downgraded to blue and the miles all revert to the head's personal account, the miles would be subject to the normal expiry for a blue card holder (i.e. if no flight activity within 24 months, the account is suspended, and then if no retrocredit within 12 months, the account and the miles are cancelled).
What is not clear is what happens to a membership if a person joins a Together account but does not credit within 24 months and retrocredit within the 12 months after that - is their membership terminated or do they continue. For family members who fly infrequently, it would be good if their membership continued to save them having to rejoin the next time.
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
Also, the T&Cs do not seem to cover miles expiry within the Together account, but my reading would be that there is no expiry while the miles are in the Together account (as the head will have to credit every year to maintain status), but if the head is downgraded to blue and the miles all revert to the head's personal account, the miles would be subject to the normal expiry for a blue card holder (i.e. if no flight activity within 24 months, the account is suspended, and then if no retrocredit within 12 months, the account and the miles are cancelled).
What is not clear is what happens to a membership if a person joins a Together account but does not credit within 24 months and retrocredit within the 12 months after that - is their membership terminated or do they continue. For family members who fly infrequently, it would be good if their membership continued to save them having to rejoin the next time.
Dec 3, 2014, 5:31 pm
#38
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Does anyone know what this condition means:
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
Also, the T&Cs do not seem to cover miles expiry within the Together account, but my reading would be that there is no expiry while the miles are in the Together account (as the head will have to credit every year to maintain status), but if the head is downgraded to blue and the miles all revert to the head's personal account, the miles would be subject to the normal expiry for a blue card holder (i.e. if no flight activity within 24 months, the account is suspended, and then if no retrocredit within 12 months, the account and the miles are cancelled).
What is not clear is what happens to a membership if a person joins a Together account but does not credit within 24 months and retrocredit within the 12 months after that - is their membership terminated or do they continue. For family members who fly infrequently, it would be good if their membership continued to save them having to rejoin the next time.
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
Also, the T&Cs do not seem to cover miles expiry within the Together account, but my reading would be that there is no expiry while the miles are in the Together account (as the head will have to credit every year to maintain status), but if the head is downgraded to blue and the miles all revert to the head's personal account, the miles would be subject to the normal expiry for a blue card holder (i.e. if no flight activity within 24 months, the account is suspended, and then if no retrocredit within 12 months, the account and the miles are cancelled).
What is not clear is what happens to a membership if a person joins a Together account but does not credit within 24 months and retrocredit within the 12 months after that - is their membership terminated or do they continue. For family members who fly infrequently, it would be good if their membership continued to save them having to rejoin the next time.
What i've understood is that they void the miles from the members, not the miles from the head of the account.
Dec 3, 2014, 10:00 pm
#39
Join Date: Nov 2012
Location: YWG
Posts: 2,272
I guess they have set up this in order to avoid people who play with the system in order to get 5000 "free" miles by creating accounts for real or not people who will never fly because when someone creates an account he gets 1000 welcome bonus miles and of course those miles are credited to the "together" account. So they just want to validate that they are "real" people and at least one of them fly. Sounds quite fair for me.
What i've understood is that they void the miles from the members, not the miles from the head of the account.
What i've understood is that they void the miles from the members, not the miles from the head of the account.
Dec 4, 2014, 4:30 am
#40
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
There is. This is why for exemple :
- Your mother creates an aegean account now.
- She gets 1000 miles welcome.
- You invite her in your together.
- The 1000 miles are transfered.
This is why i think they have set up some rules / restrictions on the together account.
- Your mother creates an aegean account now.
- She gets 1000 miles welcome.
- You invite her in your together.
- The 1000 miles are transfered.
This is why i think they have set up some rules / restrictions on the together account.
Dec 6, 2014, 4:02 am
#41
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
pretty interesting stuff. i wished i enrolled my whole family to aegean before so i get all the 1k's of each.. i just need my together account to credit at least one flight (including myself as head) within 6 months and that should do the trick.
for some reason when i added my friend, i accidentally tagged him as 'father' and i have the hardest time inviting him again. apparently he has to reject. and wait for another 10 days before i can re-invite him…
for some reason when i added my friend, i accidentally tagged him as 'father' and i have the hardest time inviting him again. apparently he has to reject. and wait for another 10 days before i can re-invite him…
Dec 6, 2014, 4:04 am
#42
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
I just saw it, when you create a together acct, Aegean actually transfers the miles to another place. A new acct, in this case the together membership number account. When you create the together account you receive an email with an additional membership number and a new password. Then you log in on Aegean main site and you see the miles all pooled together.
My question in my case, since i merged 3 Star Alliance Gold members in my case, if my together account should have any status tier???? I want to keep my Gold privileges (of course) in my together account.
I don't know if this affects redeeming. What status tier is my together acct?
My question in my case, since i merged 3 Star Alliance Gold members in my case, if my together account should have any status tier???? I want to keep my Gold privileges (of course) in my together account.
I don't know if this affects redeeming. What status tier is my together acct?
good thing i read it first here that it will go to my Together account. saw it there and i can breathe again.
Dec 10, 2014, 3:08 pm
#44
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Does anyone know what this condition means:
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
AEGEAN has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Reading literally, if you activate a Together account and two or more people's miles are transferred into this account, if no-one credits within 6 months then the account can be cancelled and the miles voided.
This voiding of the miles seems a bit harsh - one might expect that they would return to the head's individual account, as in the case of an account which is closed, or where the head is downgraded to blue.
So you can't remove a member for 6 months, and once removed, they can't be re-added for 6 months. Does this mean that the safest thing to do is just to credit something every 6 months, if you want to pool large amounts of miles in a Together account?
Otherwise you would have to keep disbanding and recreating the account if you weren't going to credit anything for >6 months - which is what I may be doing, if I do 1 return to Greece for the A3 segments + 1 long-haul to get to 11K.
Dec 11, 2014, 7:36 pm
#45
Join Date: Dec 2007
Location: LON BCN SYD
Programs: BA, OZ, A3, VA, VS, DL, QF, former BD and others
Posts: 1,074
I read it as your only having to credit with the first 6 months that an account is open, not every 6 months.
Whether non-crediting together members' accounts stay open is another matter though, and is not clear.
Whether non-crediting together members' accounts stay open is another matter though, and is not clear.