RetroClaim endlessly in process
Apr 16, 2014, 7:22 am
#16
Join Date: Jan 2014
Posts: 31
Apr 16, 2014, 6:27 pm
#17
Join Date: Feb 2014
Location: TYO
Programs: *A G
Posts: 22
I have called +30 210 6261941 but it was a fax only.
(I just checked it and now they how it on their website)
So I have called +30 210 6261000 and it worked like a charm with a very helpful lady on the phone ^
Apr 18, 2014, 3:27 am
#19
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Hey at least you got a response that they are processing it. I got two TG flights for credit and they aren't saying anything. Submitted through website, sent email and waiting. I don't mind if it takes 2-3 months to sort out, but at least acknowledge the claim. Oh well ... patience, patience and persistence I guess.
Apr 18, 2014, 8:50 am
#20
Join Date: Jan 2014
Posts: 31
I called the UK phone number via Skype since I couldn't find a Greek number.
Explained the issue (3 flights from February, went back and forth with retro claims, Aegean claimed that the carrier did not respond to them etc.).
After a 5 minutes call the lady on the other side promised to take care of it. 24 hours later the missing miles were posted to my account and the GOLD status appeared a day later.
In the meantime, Aegean Costumer Service (who originally took care of the issue) emailed me that they still don't have a response and we all need to wait. Oh well...
THE LESSON FOR FUTURE GENERATIONS:
call them. It is the best way to speed up the service.