AccorHotels Website Access

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May 5, 2017, 11:41 am

#16

craigc

Join Date: Jul 2012

Posts: 138

Seems fixed now...

May 5, 2017, 12:06 pm

#17

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond

Posts: 21,922

No issue for me this afternoon and this evening (desktop site, apps).

May 6, 2017, 7:29 am

#18

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond

Posts: 21,922

Desktop website and apps are buggy today. Error messages and/or blocked on pages when making some bookings. And some bookings not showing up in my account. And I cannot see more than 5 bookings in my list. Very annoying.

May 8, 2017, 3:09 am

#19

Karan

Join Date: Jun 2005

Location: BOM

Programs: Krisflyer Gold, Privlige club Silver

Posts: 114

They seemed to have removed the "Availability Calendar", which showed avg night rates for every date in the calendar

please request the team to put that back up

Its tedious to punch in every date and do a search

May 9, 2017, 7:40 am

#20

AccorHotels Concierge

Company Representative, Accorhotels

Original Poster

Join Date: Mar 2011

Location: France

Programs: ALL - Accor Live Limitless

Posts: 751

Hi Karan,

Thank you for alerting me of this issue. The technical team have been informed and are looking into it!

Kind regards,
Amy

May 11, 2017, 2:45 am

#21

hotel_user

Join Date: Mar 2017

Location: Spain

Programs: ALL Plat, HH Gold, Marriott GE

Posts: 1,142

Totally agree - Do not like to have to use booking dot com to get night rates

May 24, 2017, 5:59 am

#22

TomMM

FlyerTalk Evangelist

Join Date: Mar 2014

Location: 4éme

Posts: 12,041

Is online check in working? I fill out the form, click "Validate" and receive the message

"Please amend or complete the details entered in the compulsory fields, shown in red."

But no fields are shown in red..

May 30, 2017, 3:00 pm

#23

CHCflyer

Join Date: Dec 2013

Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond

Posts: 967

Tried signing in this morning on the desktop version and it won't recognize my password. Desktop version refuses to acknowledge my email address when I try to reset my password even though I can see my account on my phone app.

Jun 25, 2017, 5:30 am

#24

craigc

Join Date: Jul 2012

Posts: 138

Anyone having issues today - I cannot sign in - the one time I did it showed me having no reservations or accor number.

Jun 26, 2017, 7:09 am

#25

nrouxel

Join Date: Jul 2014

Location: Saint Brieuc

Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium

Posts: 966

Quote:

Originally Posted by craigc

Anyone having issues today - I cannot sign in - the one time I did it showed me having no reservations or accor number.

same for me

Jun 28, 2017, 4:55 pm

#26

Varus50

Join Date: Dec 2013

Posts: 80

I'm trying to book a multi-week stay in Kuala Lumpur via the "Unlock Malaysia" promotion page and it gives me this message:

Your identification is not valid ; please check and re-enter your details.

https://www.accorhotels.com/gb/leclu...malaysia.shtml

I'm Platinum and have double checked my loyalty card number. Please help - I'd like to be able to actually book a hotel via your website otherwise will just go with SPG.

Jun 28, 2017, 9:31 pm

#27

gilbertaue

Join Date: Jun 2007

Location: ASIA

Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC

Posts: 3,530

Quote:

Originally Posted by Varus50

Hi Varus50,

First off, welcome to the AccorHotels Forum. I hope you are aware this is Flyertalk and we are not Accorhotels customer service as you mention "...book a hotel via your website...."

Next to your question. You don't need to physically check for the desired rates through the link you posted. The special rates will come up even if you search for Malaysia properties directly from the Accorhotels.com website. I have just tested it.
Of course if even just one single night in let's say a 20 night booking does NOT have the promotional rate, then the promotional rate will not appear at all. Just FYI.