I just reviewed my Alaska June statement on line and found that 7 out of the 9 flights I took on Alaska during June were short mileage. A kiosk bonus here, a web bonus there, and one whole flight was just not entered. I was short a total of 3,850 miles for the month. They are great about crediting the miles when I call, but this happens every month.

Do all airlines have to be "watched" this carefully? Which ones do a great job and which are the worst offenders?

Air Canada and Canadian have recently been great on my miles on their flights. It is their partners that have given/and continue (for Canadian) to give me grief. Star Alliance partners have not always been up to snuff either. On my last trip to Europe, I was credited only 2 of 4 flights on SAS and Lufthansa but Air Canada quickly credited the other 2 when notified.

Air France has a 50:50 record. When it is computerized (i.e. Europe) no problem, when it is manual (ie. Africa) I always have to write.

Punki...like a hawk.

Punki, in my experience you have to. However, DL is an exception. I have been with DL for 6 years now. To date, I probably had called them on 3 occasions to ask for missing mileage. Even my SQ, SR, and SN miles get credited to my DL account with no hitch.

I have to agree with AusTXHiker here ... In 2.5 years with DL I've had to call them once for any mileage.

I get online statements from Continental, but they only come every other month. Is this right?

I booked over 40,000 miles between May 9 and July 9, and I feel that checking two months' activity on one statement makes it far more likely that I will miss something.

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"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."

Second those comments about DL. They have been great. I usually check my account from the hotel on my laptop, and the miles are credited from the flight I just got off of.

My MCI points got missed 1 time about a year ago, but called and they were credited quick.

Also, it seem like a lot of people had a problem with the Match & More promo. I got mine credited on time (picked-up 11,000 more miles) and still got an extra 1,000 on my last statement because they were late with some people.

Although I am not a frequent DL flyer, I have amassed 150K+ miles with them over the years and agree that they are far above others in both timely and accurate postings. This includes things like my quarterly Schwab account bonus (now being phased out), credit card miles/bonuses, and the recent bonus with AMEX MR (posted almost 8 weeks to the day, as DL promised). I have also had good experience with AA and pretty decent with CO. US has a few problems from time to time particularly with on-line booking bonuses. UA is the absolute worst. I have to call them about almost everything except your basic flight miles. Just called to get over 17K miles in bonuses for the recent DC Double promo and missing on-line booking bonuses. They still owe a few K miles for surveys, some dating back to January. The best of course, is on my recent statement, received this past week for activity thru only April 16 (my DL statement showed up too - it goes thru May 31). The post on my UA statement was for an on-line booking bonus from April of 1998!!! UA should be embarrassed by their almost complete incompetence in getting mileage posted. To add insult to injury, they also owe me 5 paks of upgrade certs. I called to ask where they were and all they could tell me was they were being processed but they had no idea when they would go out.

Jon Toner,

If you are elite with CO, you should get your online updates every 4 weeks. That is according to CO's website.

correct crediting-rates without claiming them in the last 12 months:

UA flights on UA-mileage plus: 80%
StarAlliance-partner-flights on UA-mileage-plus : 50%
Starwoods (Westin, Sheraton) on UA-mileage-plus: 50%
Marriott on UA-mileagge-plus: 66%
AVIS on UA-mileage-plus: 0%
Hertz on UA mileage plus 100%
LH flights on LH miles&more: 100%
StarAlliance-partner-flights on LH-miles&more: 33%
Marriott on LH-miles&more: 25%
Swissair flights on SR-Qualiflyer: 100%
Hilton on SR-Qualiflyer: 0%

Rest (duty-free on UA, SR, LH): 100%

Bonus from flights: UA 50%, LH 100%, SR 100%

I think many partners have a policy of not crediting miles until asked. Good way to defer/get out of payment.

I've found Alaska to be one of the hardest and slowest to get the credit and they've been wrong on more than one occasion. I'm only a MVP on Alaska. I am a PM on DL and have found them to be exempliary in applying credit over the last 6 years.

Sadly, yes!

With no status:

DL weird (got three of four legs of one set of flights)
US bad (missing a web bonus, all my credit-card miles, and only gave me direct credit when the second leg was canceled and I was forced to connect instead)
AC mixed (good on UA flights and Holiday Inn, off on Delta Hotels--but traced that to a hotel problem)
AA very good (on Wyndham hotels only--will report back on a flight I'm in the middle of)

I find UA flights post right away, partners not at all.
CO OnePass I find to be excellent; even partner flights and elite bonuses are posted quickly. I just put a bunch of Alaska/Horizon flights on OnePass (it's a new affiliation for CO) and they all showed up online within 72 hours.
The flat-out worst offender is the BA Executive Club. While BA/First USA Visa miles post bang on time (I can tell what my monthly bill's going to be a week before it arrives by checking the Exec Club website), nothing else does. I have never had an AA flight post properly. Less than half my AS flights post. Partner miles seem to post at random... some immediately, many not at all. Example: during the BA/Avis rent-twice, get-4500 mile bonus period, I rented 4 or 5 Avis cars. The first one posted within one week. None of the subsequent ones have yet showed up! Hmmm....

When I send off an envelope full of boarding passes and thermal-paper receipts, however -- ad I'm forced to do on a regular basis -- nothing's ever been challenged.

BearX220