New SE welcome letter
Feb 17, 2002 | 5:21 pm
#1
Original Poster
Join Date: Jan 2002
Location: YYC: UA 1K, HH Dia, SPG Plat
Posts: 422
New SE welcome letter
As an SE for the first time, I received a welcome to SE letter with 1 set of SWU's last Friday. I still haven't received the SE kit with the card, luggage tags (?), phone numbers/email addresses, etc.
Is that normal procedure?
Is that normal procedure?
Feb 17, 2002 | 5:44 pm
#5
Original Poster
Join Date: Jan 2002
Location: YYC: UA 1K, HH Dia, SPG Plat
Posts: 422
Empress - correct on both accounts. When you say "regular whites", as a former Elite that's not what we used to get, but these are white SE SWU certs. And yes, I only did 96K on AC last year so I did qualify under the reduced bar (although had I done the same number of flights on UA which I could have done had I been just a wee bit smarter I'd probably have done 125K or so).
Feb 17, 2002 | 10:30 pm
#7
Join Date: Jan 2002
Location: LHR, GLA and YVR
Posts: 1,684
I haven't got the SWU's either.. nothing came with my Jan. statement...never got ANY SWU's last year at all... did the year before but nothing for 2001... maybe they will all come at once when I get the kit??
I never used my SWU's in the past, so didn't really worry about it, but now that I have found this group, I could have the option of giving them to others... so now I want them... lol
I never used my SWU's in the past, so didn't really worry about it, but now that I have found this group, I could have the option of giving them to others... so now I want them... lol
Feb 18, 2002 | 12:46 am
#8
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,190
Does the second page of your January 12th SE statement which arrived in the mail recently contain the changes announced in response to that errorplan protest newsletter? This might suggest that those who had not yet received their SE kits are now going to get a reprinted version containing the changes. And that the Elite and Prestige kits are being modified, and thus delayed.
I saw quite a few new SE tags on today's flight from YEG, about five of us in the full J cabin had them, so the kits are getting out.
I saw quite a few new SE tags on today's flight from YEG, about five of us in the full J cabin had them, so the kits are getting out.
Feb 18, 2002 | 6:10 am
#9
Join Date: Jan 2001
Location: YXU, ON Canada
Programs: AC LT E50K; AC*MM; SPG LT Gold
Posts: 4,672
I've not received my SE statement yet, but my daughter's E statement has the following: "We've listened closely to your feedback and have revised some planned changes to the 2002 top-tier benefits program". I don't have the letter with me, but I don't think it listed those "revised" benefits.
Feb 18, 2002 | 9:12 am
#11
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Dia RA
Posts: 3,487
I thought the statement "we've listened closely to your feedback..." was interesting since for most Elite members the January statement would have been their first notification of any changes. When did the opportunity for feedback come in?