Who Was the First Company Rep "Lurker"
Jan 21, 2003 | 3:16 pm
#1
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Who Was the First Company Rep "Lurker"
Recently reading a post on "whatever happened to..." and it got me to wondering.
Who was the first employee of a company -- airline, hotel, whatever -- who identified themselves as such and tried to help us out with our issues?
Much to the enhancement of this board and of our traveling!
I know MJW, for Northwest Airlines, was one of the first, but maybe it was Adam Burke for Hilton? Or who?
Whatever, THANK YOU ALL, old and new!
Who was the first employee of a company -- airline, hotel, whatever -- who identified themselves as such and tried to help us out with our issues?
Much to the enhancement of this board and of our traveling!
I know MJW, for Northwest Airlines, was one of the first, but maybe it was Adam Burke for Hilton? Or who?
Whatever, THANK YOU ALL, old and new!
Jan 22, 2003 | 6:42 am
#2
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I believe it was either Julia from Hyatt or MJW from Northwest ... I'm pretty sure Adam Burke from Hilton was after both of those ...
Jan 22, 2003 | 7:18 am
#3
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Before this thread gets closed... Do any of these lurkers still exist?
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Beckles:
I believe it was either Julia from Hyatt or MJW from Northwest ... I'm pretty sure Adam Burke from Hilton was after both of those ...</font>
I believe it was either Julia from Hyatt or MJW from Northwest ... I'm pretty sure Adam Burke from Hilton was after both of those ...</font>
Jan 22, 2003 | 8:23 am
#5
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Adam Burke, at least, isn't a "lurker" in that sense. He identified himself and responded to quite a few posts officially on behalf of Hilton. American Airlines has someone with a handle like "Your AAdvantage Voice" who does likewise, though without a real name.
More companies ought to sponsor this sort of activity. It's great PR with some of their best customers.
More companies ought to sponsor this sort of activity. It's great PR with some of their best customers.
Jan 22, 2003 | 9:33 am
#6
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DLSIZE:
Now if the lurkers told you they are still here, then they wouldn't be lurking any more.</font>
Now if the lurkers told you they are still here, then they wouldn't be lurking any more.</font>
Granted, they may be able to take some good suggestions they see here and try to implememt them on rare occcaisions but that probably goes hand in hand with closing any "loopholes" in the programs that are discussed here..
A very good example of a company representative is the starwood lurker (William), answer queries very quickly,in detail and efficiently. I wish we had something similar in the AA forum.
The BA forum is also very well equipped with a few helpful and well-informed employee posters such as Pucci and Bealine.
Jan 25, 2003 | 2:03 am
#7
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Efrem:
Adam Burke, at least, isn't a "lurker" in that sense. He identified himself and responded to quite a few posts officially on behalf of Hilton. </font>
Adam Burke, at least, isn't a "lurker" in that sense. He identified himself and responded to quite a few posts officially on behalf of Hilton. </font>
His involvement on FT is now almost nothing, which stands in stark contrast to the Starwood Lurker, who actively posts on a regular basis.
Adam, if you've gotten promoted, can you appoint someone else to be an active communicator?
Jan 25, 2003 | 5:42 pm
#8
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I don't know who was the first to participate, but the first to get an "Omni Award" were Adam (Hilton) and MJW (Northwest).
http://www.flyertalk.com/pasttalk/ft...ML/000070.html
(I have a feeling that Hyatt and/or Radisson may have been earlier - but I'm not sure).
http://www.flyertalk.com/pasttalk/ft...ML/000070.html
(I have a feeling that Hyatt and/or Radisson may have been earlier - but I'm not sure).
Jan 26, 2003 | 8:08 am
#9
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TrojanHorse:
Before this thread gets closed... Do any of these lurkers still exist?
</font>
Before this thread gets closed... Do any of these lurkers still exist?
</font>
Jan 29, 2003 | 12:26 am
#10
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JohnG:
A very good example of a company representative is the starwood lurker (William), </font>
A very good example of a company representative is the starwood lurker (William), </font>
Jan 29, 2003 | 2:10 am
#11
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I wonder if some of these corporate lurkers...
(A) Get paid to lurk & teach--and, how DOES one get that job?
(B) Do SOME of them just tattle-tale on the things they might find (maybe)?
OR (C) maybe these lurkers come here to also seek OUR help in finding issues or holes. Now that may be impossible, but maybe they are here mainly to HELP fix issues in their own companies, and then use info found on FT and other forums to help TRY to make programs more solid and better for us all.
I mean, it would almost be great if 'holes' never existed anyway and that way, there would be more clarity on what miles or point deals actually earn.
Just a thought or 3.
(A) Get paid to lurk & teach--and, how DOES one get that job?
(B) Do SOME of them just tattle-tale on the things they might find (maybe)?
OR (C) maybe these lurkers come here to also seek OUR help in finding issues or holes. Now that may be impossible, but maybe they are here mainly to HELP fix issues in their own companies, and then use info found on FT and other forums to help TRY to make programs more solid and better for us all.
I mean, it would almost be great if 'holes' never existed anyway and that way, there would be more clarity on what miles or point deals actually earn.
Just a thought or 3.
Jan 30, 2003 | 11:20 pm
#12
Join Date: Jan 2001
Posts: 617
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gregseattle:
Yup. Top-knoch. I hope his (unless she uses a pseudonym) bosses are lurking here...doubt it though.</font>
Yup. Top-knoch. I hope his (unless she uses a pseudonym) bosses are lurking here...doubt it though.</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">William has the highest level of job security in the company.</font>
Jan 31, 2003 | 10:26 pm
#13
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Before the William, the 'official' Starwood lurker, there was unofficial Jae, whose presence here I think was known to the Starwood management. IIRC, it was Jae who first announced William to FT. Believe I saw Jae post a few times in a private mode, post-William.