AC engaging in "dialogue of the deaf"
Jul 24, 2003 | 6:42 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,547
AC engaging in "dialogue of the deaf"
According to the CCAA judge,
http://makeashorterlink.com/?U1D312065
Your Honour: Most of the posters here could have told you that fact. AC rarely listens to its customers.
"Judge Farley also admonished all sides in the restructuring to put consumers' interests first during discussions.
All discussions, he said, should be conducted in a businesslike and flexible way and put "consumer requirements first as our ongoing principle."
Thanks Judge. !
Edited to add last quote.
[This message has been edited by airbus320 (edited 07-24-2003).]
http://makeashorterlink.com/?U1D312065
Your Honour: Most of the posters here could have told you that fact. AC rarely listens to its customers.
"Judge Farley also admonished all sides in the restructuring to put consumers' interests first during discussions.
All discussions, he said, should be conducted in a businesslike and flexible way and put "consumer requirements first as our ongoing principle."
Thanks Judge. !
Edited to add last quote.
[This message has been edited by airbus320 (edited 07-24-2003).]
Jul 24, 2003 | 6:49 am
#2
At Large
Join Date: Jan 2002
Location: oakville Ontario canada;AC*SE
Posts: 16,985
I certainly like the use of the word "streamlined" when they speak of regulators and the fact the judge has mentionned the ones who pay the bills should be cared for---the lowly customer. 
Jul 24, 2003 | 9:23 am
#4
Join Date: Oct 2001
Posts: 1,987
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B767:
What a novel concept, a customer driven business plan!</font>
What a novel concept, a customer driven business plan!</font>
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Saturday nights should be spent with family.
Jul 24, 2003 | 9:26 am
#5
Join Date: Dec 2001
Location: YEG - No Particular Loyalty Anymore
Posts: 3,610
I said it on www.errorplan.com way back at the very outset of the CCAA proceedings, and it's still sad that not once have I heard anything from AC/AP about putting their customers coming first. This has been and continues to be the biggest problem with AC/AP as RM seems to view passengers as some sort of inconvenience....
Jul 24, 2003 | 9:40 am
#6
Join Date: Dec 2002
Location: GRIMSBY, Ontario CANADA
Programs: AC E50;MM
Posts: 813
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PunishedEdmontonian:
I said it on www.errorplan.com way back at the very outset of the CCAA proceedings, and it's still sad that not once have I heard anything from AC/AP about putting their customers coming first. This has been and continues to be the biggest problem with AC/AP as RM seems to view passengers as some sort of inconvenience....</font>
I said it on www.errorplan.com way back at the very outset of the CCAA proceedings, and it's still sad that not once have I heard anything from AC/AP about putting their customers coming first. This has been and continues to be the biggest problem with AC/AP as RM seems to view passengers as some sort of inconvenience....</font>