Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Back to Back ticketing declared "illegal" by CTC

Community
Wiki Posts
Search

Back to Back ticketing declared "illegal" by CTC

Thread Tools
 
Search this Thread
 
Old Jan 3, 2002 | 7:35 am
  #1  
Original Poster
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
Conversation Starter
 
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,190
Back to Back ticketing declared "illegal" by CTC

The National Post is reporting this morning that AC has won a case brought before the CTC by a Regina man who challenged the carrier's right to refuse to sell him back-to-back tickets:

http://www.nationalpost.com/news/nat...3/1020610.html

It appears AC monintored his purchase habits in "a regular audit of passenger buying habits", according to the ubiquitous Mr. Laura Cook, AC spokesperson.

The man involved, a Richard Zucker of Ottawa, flew to monthly mid-week meetings in Saskatoon. To avoid paying full fare, and having to stay through Sunday, he began to purchase Back-to-Back tickets.

The CTC responded that it was not unreasonable for AC to maintain the prohibition, because its fares are designed to serve various market segments, and provide differentiated pricing for them. This makes for an interesting argument, as it essentially says anyone travelling on business should pay high fares, and only liesure travellers should pay low ones.

The foregoing logic may well shed some additional light on why AC has raised the bar on upgradeable fares for its elites. It obviously feels that these perks are intended for business travellers, and thus should be only available to them. To benefit, one must fly higher fares, the ones AC considers are designed for business travellers rather than leisure travellers.

I will try to find the full CTC ruling and post a link later this morning.
Shareholder is offline  
Old Jan 3, 2002 | 9:42 am
  #2  
ALW
All eyes on you!
25 Years on Site
 
Join Date: May 1999
Location: Ottawa
Posts: 8,573
But as we've discussed many times before, I thought they said explicitly that back-to-back was okay as long as one used all the coupons?

andrew
ALW is offline  
Old Jan 3, 2002 | 11:26 am
  #3  
 
Join Date: Mar 2000
Location: YVR
Posts: 9,998
"They" say a lot of things. Just read your 2001 program guide.
Ken hAAmer is offline  
Old Jan 3, 2002 | 12:48 pm
  #4  
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,913
He should have just purchased a one way to his destination, then a series of roundtrips. Perfectly legal, and saves tons of $$$$.
zrs70 is offline  
Old Jan 3, 2002 | 1:39 pm
  #5  
25 Years on Site
 
Join Date: Jan 1999
Location: YYZ
Posts: 1,154
CTC Ruling:

http://www.cta-otc.gc.ca/rulings-dec...-A-2001_e.html
Scoop is offline  
Old Jan 3, 2002 | 2:25 pm
  #6  
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
See what happens when there is only ONE carrier to choose from?
Guy Betsy is offline  
Old Jan 3, 2002 | 3:23 pm
  #7  
20 Countries Visited
2M
50 Countries Visited
25 Years on Site
 
Join Date: Apr 1999
Location: Seattle, Cagayan de Oro
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska Titanium
Posts: 4,778
"Air Canada countered that it must be able to segregate its customers into different market segments, including those made up of consumers willing to pay high fares and consumers who will only travel at low fares."

Very interesting! Although always suspected, I still find it hard to swallow they actually do this.

davistev is offline  
Old Jan 3, 2002 | 4:09 pm
  #8  
FlyerTalk Evangelist
40 Countries Visited
All eyes on you!
25 Years on Site
 
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,271
Fly WJ, its not like AC has non-stops YXE-YOW and strangely enough WJ does!!
Altaflyer is offline  
Old Jan 4, 2002 | 3:10 am
  #9  
 
Join Date: Mar 2000
Location: YVR
Posts: 9,998
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Air Canada countered that it must be able to segregate its customers into different market segments, including those made up of consumers willing to pay high fares and consumers who will only travel at low fares.</font>
So what's the problem? Zuker obviously fits into the segment who will only travel at low fares. Just because AC pigeon-holed him into the wrong group...
Ken hAAmer is offline  
Old Jan 4, 2002 | 4:08 pm
  #10  
 
Join Date: Aug 1999
Location: Vancouver, BC, CANADA
Programs: AC SE, SPG P
Posts: 759
EXACTLY my sentiments, Ken. AC screwed up and the passenger got screwed.
IsleTraveller is offline  
Old Jan 4, 2002 | 8:13 pm
  #11  
 
Join Date: Aug 2001
Location: Toronto, Ontario, Canada
Posts: 164
Is reverse home office ticketing legal/permitted/sanctioned (as hinted by zrs70 above)? I don't know if it's been covered before.

Supposing Mr. Zuker bought a one-way ticket to Saskatoon. He could then buy round-trip tickets from Saskatoon to Toronto at the discounted fare without having to use back-to-back ticketing.

Anyone actually do this on AC?

Tom
AirTom is offline  
Old Jan 5, 2002 | 6:59 am
  #12  
10 Countries Visited
All eyes on you!
25 Years on Site
 
Join Date: Apr 2000
Posts: 3,232
I don't see why not. You are using the ticket coupons in order.

StuMcIlwain is offline  
Old Jan 5, 2002 | 9:36 pm
  #13  
10 Countries Visited
20 Countries Visited
30 Countries Visited
40 Countries Visited
 
Join Date: Mar 2000
Location: Toronto, Ontario, Canada
Posts: 221
I'm doing it this week, and booked through an AC agent, told him up front what I was doing and he said no problem

I have a one-way Y fare to YVR, a one way V fare to YYC, and the I purchased a return H fare YYC-YYZ, returning to YYC in March some time, and I'll pay the change fee, once I have dates for my next western trip.

Actually, I was going to book this in PTO, then read the following in the Fare Rules section...

PROHIBITED TICKETING PRACTICES

Air Canada prohibits the practice of back-to-back ticketing, throwaway ticketing and hidden city ticketing, and may cancel without refund any ticket purchased in contravention of applicable tariffs.

...so when booking with agent, I asked what these were. He had to ask an asociate, and assured me that what I proposed was no problem and he would book it for me.

What was a problem, was that my company appointed TA wouldn't book it. Which is why I went to PTO, and the AC. On that note, my boss had no problem with my ticketing process, signed it off and I've already received my expense money for the charges, which doesn't sound significant, but my company also monitors airline ticket purchases, as they don't want to get in bad with the airlines. We have gurus in the payables department that know this stuff and raise flags when they see 'illegal ticketing'...so far nothing from them either.

Anyways, it worked for me.
mjschill is offline  
Old Jan 5, 2002 | 9:47 pm
  #14  
Company Representative - Air Canada
10 Countries Visited
20 Countries Visited
30 Countries Visited
40 Countries Visited
 
Join Date: May 1999
Location: Canada
Posts: 24,224
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mjschill:
I have a one-way Y fare to YVR, a one way V fare to YYC, and the I purchased a return H fare YYC-YYZ, returning to YYC in March some time, and I'll pay the change fee, once I have dates for my next western trip.</font>
What's illegal about this? You are just doing an end-to-end ticketing which is totally legal and most fare rules state that it is allowed. I don't think what you're doing is anything close to being back to back especially with one of your segment being full Y

Andrew Yiu is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.