Back to Back ticketing declared "illegal" by CTC
#1
Original Poster
FlyerTalk Evangelist




Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,190
Back to Back ticketing declared "illegal" by CTC
The National Post is reporting this morning that AC has won a case brought before the CTC by a Regina man who challenged the carrier's right to refuse to sell him back-to-back tickets:
http://www.nationalpost.com/news/nat...3/1020610.html
It appears AC monintored his purchase habits in "a regular audit of passenger buying habits", according to the ubiquitous Mr. Laura Cook, AC spokesperson.
The man involved, a Richard Zucker of Ottawa, flew to monthly mid-week meetings in Saskatoon. To avoid paying full fare, and having to stay through Sunday, he began to purchase Back-to-Back tickets.
The CTC responded that it was not unreasonable for AC to maintain the prohibition, because its fares are designed to serve various market segments, and provide differentiated pricing for them. This makes for an interesting argument, as it essentially says anyone travelling on business should pay high fares, and only liesure travellers should pay low ones.
The foregoing logic may well shed some additional light on why AC has raised the bar on upgradeable fares for its elites. It obviously feels that these perks are intended for business travellers, and thus should be only available to them. To benefit, one must fly higher fares, the ones AC considers are designed for business travellers rather than leisure travellers.
I will try to find the full CTC ruling and post a link later this morning.
http://www.nationalpost.com/news/nat...3/1020610.html
It appears AC monintored his purchase habits in "a regular audit of passenger buying habits", according to the ubiquitous Mr. Laura Cook, AC spokesperson.
The man involved, a Richard Zucker of Ottawa, flew to monthly mid-week meetings in Saskatoon. To avoid paying full fare, and having to stay through Sunday, he began to purchase Back-to-Back tickets.
The CTC responded that it was not unreasonable for AC to maintain the prohibition, because its fares are designed to serve various market segments, and provide differentiated pricing for them. This makes for an interesting argument, as it essentially says anyone travelling on business should pay high fares, and only liesure travellers should pay low ones.
The foregoing logic may well shed some additional light on why AC has raised the bar on upgradeable fares for its elites. It obviously feels that these perks are intended for business travellers, and thus should be only available to them. To benefit, one must fly higher fares, the ones AC considers are designed for business travellers rather than leisure travellers.
I will try to find the full CTC ruling and post a link later this morning.
#5

Join Date: Jan 1999
Location: YYZ
Posts: 1,154
#7




Join Date: Apr 1999
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Posts: 4,778
"Air Canada countered that it must be able to segregate its customers into different market segments, including those made up of consumers willing to pay high fares and consumers who will only travel at low fares."
Very interesting! Although always suspected, I still find it hard to swallow they actually do this.
Very interesting! Although always suspected, I still find it hard to swallow they actually do this.
#9
Join Date: Mar 2000
Location: YVR
Posts: 9,998
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Air Canada countered that it must be able to segregate its customers into different market segments, including those made up of consumers willing to pay high fares and consumers who will only travel at low fares.</font>
#11
Join Date: Aug 2001
Location: Toronto, Ontario, Canada
Posts: 164
Is reverse home office ticketing legal/permitted/sanctioned (as hinted by zrs70 above)? I don't know if it's been covered before.
Supposing Mr. Zuker bought a one-way ticket to Saskatoon. He could then buy round-trip tickets from Saskatoon to Toronto at the discounted fare without having to use back-to-back ticketing.
Anyone actually do this on AC?
Tom
Supposing Mr. Zuker bought a one-way ticket to Saskatoon. He could then buy round-trip tickets from Saskatoon to Toronto at the discounted fare without having to use back-to-back ticketing.
Anyone actually do this on AC?
Tom
#13




Join Date: Mar 2000
Location: Toronto, Ontario, Canada
Posts: 221
I'm doing it this week, and booked through an AC agent, told him up front what I was doing and he said no problem
I have a one-way Y fare to YVR, a one way V fare to YYC, and the I purchased a return H fare YYC-YYZ, returning to YYC in March some time, and I'll pay the change fee, once I have dates for my next western trip.
Actually, I was going to book this in PTO, then read the following in the Fare Rules section...
PROHIBITED TICKETING PRACTICES
Air Canada prohibits the practice of back-to-back ticketing, throwaway ticketing and hidden city ticketing, and may cancel without refund any ticket purchased in contravention of applicable tariffs.
...so when booking with agent, I asked what these were. He had to ask an asociate, and assured me that what I proposed was no problem and he would book it for me.
What was a problem, was that my company appointed TA wouldn't book it. Which is why I went to PTO, and the AC. On that note, my boss had no problem with my ticketing process, signed it off and I've already received my expense money for the charges, which doesn't sound significant, but my company also monitors airline ticket purchases, as they don't want to get in bad with the airlines. We have gurus in the payables department that know this stuff and raise flags when they see 'illegal ticketing'...so far nothing from them either.
Anyways, it worked for me.
I have a one-way Y fare to YVR, a one way V fare to YYC, and the I purchased a return H fare YYC-YYZ, returning to YYC in March some time, and I'll pay the change fee, once I have dates for my next western trip.
Actually, I was going to book this in PTO, then read the following in the Fare Rules section...
PROHIBITED TICKETING PRACTICES
Air Canada prohibits the practice of back-to-back ticketing, throwaway ticketing and hidden city ticketing, and may cancel without refund any ticket purchased in contravention of applicable tariffs.
...so when booking with agent, I asked what these were. He had to ask an asociate, and assured me that what I proposed was no problem and he would book it for me.
What was a problem, was that my company appointed TA wouldn't book it. Which is why I went to PTO, and the AC. On that note, my boss had no problem with my ticketing process, signed it off and I've already received my expense money for the charges, which doesn't sound significant, but my company also monitors airline ticket purchases, as they don't want to get in bad with the airlines. We have gurus in the payables department that know this stuff and raise flags when they see 'illegal ticketing'...so far nothing from them either.
Anyways, it worked for me.
#14
Company Representative - Air Canada




Join Date: May 1999
Location: Canada
Posts: 24,224
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mjschill:
I have a one-way Y fare to YVR, a one way V fare to YYC, and the I purchased a return H fare YYC-YYZ, returning to YYC in March some time, and I'll pay the change fee, once I have dates for my next western trip.</font>
I have a one-way Y fare to YVR, a one way V fare to YYC, and the I purchased a return H fare YYC-YYZ, returning to YYC in March some time, and I'll pay the change fee, once I have dates for my next western trip.</font>


