Diverted to another carrier: original mileage credit?
#1
Original Poster




Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,811
Diverted to another carrier: original mileage credit?
I went thru a mini-nightmare as a result of the LHR ATC disaster yesterday (see BA forum for more of the story)...spent 12 hours in Stockholm waiting to get to LHR...almost was divertied to ZRH on LX...would have technically lost my Oneworld status/Q points for trip...
In the end, I stayed on BA all the way...but it sounded like it was going to be difficult for BA to credit me with my original routing status point (and I am travelling under the QF program) if they sent my on my way on LX...
Your thoughts?
In the end, I stayed on BA all the way...but it sounded like it was going to be difficult for BA to credit me with my original routing status point (and I am travelling under the QF program) if they sent my on my way on LX...
Your thoughts?
#2
FlyerTalk Evangelist




Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,039
It's up to the folks whose program you belong to whether or not they award credit for flights booked but not (for whatever reason) not flown, on their own metal or that of their partners. I've had good luck getting AA credit for its own flights when I was involuntarily rerouted on another carrier due to mechanical problems or late arrival of a connecting flight. Since the automatic process doesn't work, you have to contact them after the fact to make it happen.
Others have posted elsewhere that they have gotten credit in both programs in this type of situation: automatic credit for the flight they actually flew, credit after a request for the flight they booked. The ethics of this have been debated vigorously on both sides.
Others have posted elsewhere that they have gotten credit in both programs in this type of situation: automatic credit for the flight they actually flew, credit after a request for the flight they booked. The ethics of this have been debated vigorously on both sides.
#5
Original Poster




Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,811
One generally would get both, becuase you would get the automatic credit for the flight you actually took, as that is a computer function.
I was skeptical that I would have received QF credit for my original BA flights, although my experience with AA when similar things happened is no problem.
I was skeptical that I would have received QF credit for my original BA flights, although my experience with AA when similar things happened is no problem.
#7
Join Date: Jul 2000
Location: BOS, SEA
Programs: AA Lifetime Gold, DL Gold, LP ex-Millionaire!
Posts: 565
I have always gotten credit on both airlines with very little fuss. It seems to be the standard policy. This is based on domestic flights. I've never been rebooked internationally.
If you're really lucky as I was a few times, when you get rebooked from AA to DL they will give you a fare class of full Y (which I NEVER fly), allowing you to upgrade using segment upgrades.
If you're really lucky as I was a few times, when you get rebooked from AA to DL they will give you a fare class of full Y (which I NEVER fly), allowing you to upgrade using segment upgrades.
#8
FlyerTalk Evangelist


Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,405
Double credit is not so much as a standard policy, but of how things work.
Airline 1 owes you credit because you booked with them. The fact that they then put you on a bus, train or another plane is a different issue. They will give you credit, quite often a manual process to help with the pain they caused.
Airline 2 will give you credit because you are flying with them. They really do not care who paid for the ticket. Since you are actually flying with them, credit usually is automatic.
#11
Join Date: Aug 2001
Location: Honolulu, HI, AA Plat
Programs: AA
Posts: 163
A small suggestion based on my experience on a mileage run to Tokyo. On the return, AA's flight was cancelled (equipment problem), so they put me on Singapore Airline. I smiled and thanked the agent.
When I went to SQ to check in, I asked if the seat assigned to me was a center seat, and upon finding that it was, asked for an aisle seat, which they gave me. I also presented my UA FF#, and the credit happened.
Upon returning home I checked my AA FF account, and sure enough, the AA mileage for the re-routed leg didn't post. AA customer service posted it for me with no fuss.
When I went to SQ to check in, I asked if the seat assigned to me was a center seat, and upon finding that it was, asked for an aisle seat, which they gave me. I also presented my UA FF#, and the credit happened.
Upon returning home I checked my AA FF account, and sure enough, the AA mileage for the re-routed leg didn't post. AA customer service posted it for me with no fuss.
#12




Join Date: Apr 2001
Location: Varies :-)
Programs: AS; AA; UA; DL; VS; BA; Nat'l Emer. Exec.; AGR
Posts: 2,251
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by CHaus21:
I have had a flight that was originally planned for NW - The flight was cancelled, and NW put us on AA. I got credit for miles on both NW Worldperks and AAdvantage.</font>
I have had a flight that was originally planned for NW - The flight was cancelled, and NW put us on AA. I got credit for miles on both NW Worldperks and AAdvantage.</font>
#13
Join Date: Jul 2000
Location: BOS, SEA
Programs: AA Lifetime Gold, DL Gold, LP ex-Millionaire!
Posts: 565
If you actually flew AA (which I think is the scenario) just send them a copy of your boarding pass and they should post the miles.
Then you'll have to ask US to post the miles from the rerouted flight (since you didn't actually fly it). Im sure they'll give them to you.
Then you'll have to ask US to post the miles from the rerouted flight (since you didn't actually fly it). Im sure they'll give them to you.
#14
Join Date: Feb 2001
Location: Austin, TX
Posts: 108
I was booked on AA from PVD to LGA. The inbound from LGA was going to be very late so AA rebooked me on US. I got US credit for the flight, emailed AA to request AA credit and got AA credit too. Had I not asked it wouldn't have happened.
jk
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"Hang up my haishirt, put my scourge in place, and pray, Laurent, for Heaven's perpetual grace."
Moliere, "Tartuffe"
jk
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"Hang up my haishirt, put my scourge in place, and pray, Laurent, for Heaven's perpetual grace."
Moliere, "Tartuffe"

