Airline suspends suspected perpetrator while investigation continues.
A United Airlines worker could face disciplinary actions over accusations of kicking a passenger who was sleeping in a chapel. Houston NBC affiliate KPRC-TV reports that the incident happened while the flyer was on a layover at Houston George Bush Intercontinental Airport (IAH).
Lindsey Urbani said that she was a United flyer from San Francisco to Belize, with a stop at IAH prior to her international travel. Between flights, she decided to take a nap at one of the airport’s nondenominational chapel rooms. After falling asleep, she claims that her rest was interrupted by a United employee kicking her in the head.
“I immediately got up and asked the person why he had did that,” Urbani told KPRC. “His response was he didn’t want me to miss my flight, to which I told him I didn’t need him to do that.”
According to Urbani’s account, the United employee told her she could not sleep there. He then proceeded to unroll a prayer rug and began to perform a prayer. When he concluded, the flyer took two photos of the employee. Urbani says she asked for his name, but said he would not provide it.
Although Urbani continued her trip, she claims that it was ruined by the United employee who allegedly assaulted her. She filed complaints with both United and the local police over the incident.
In a statement to the NBC affiliate, United said they were “urgently reviewing the matter” while the employee is “suspended while we [the airline] review the incident.” It is unclear what action may be taken against him.