Wyndham has an F with the BBB
May 20, 2015, 11:59 am
#17
Original Poster
Join Date: Mar 2013
Posts: 52
Hyatt has risen from B+ to A-.
Starwood and Marriott still have A+'s.
Hilton's rating is still "being reviewed".
And, two years after I started this thread, Wyndham's rating is <drum roll>
.
.
.
Still an F.
Surprised? I'm not.
Oct 4, 2015, 8:51 am
#18
Original Poster
Join Date: Mar 2013
Posts: 52
Time for seasonal updates:
Starwood still has its A+.
Marriott has dropped to a C- for failing to respond to nine complaints. Over the life of this thread, we've seen that happen before, and they've recovered. (Conclusion: the rating is very sensitive to even very small numbers of unaddressed complaints.)
Hilton has no rating because they're "in the process of responding to previously closed complaints". (Wyndham tried that some time ago - it didn't help.)
Hyatt seems to have vanished from the BBB website(s) entirely. I'll keep checking on it.
And....
As it has for at least the 2.5 years this thread has been around, Wyndham retains it's F. Other than Hyatt's, all of the links in the original post are still working.
Starwood still has its A+.
Marriott has dropped to a C- for failing to respond to nine complaints. Over the life of this thread, we've seen that happen before, and they've recovered. (Conclusion: the rating is very sensitive to even very small numbers of unaddressed complaints.)
Hilton has no rating because they're "in the process of responding to previously closed complaints". (Wyndham tried that some time ago - it didn't help.)
Hyatt seems to have vanished from the BBB website(s) entirely. I'll keep checking on it.
And....
As it has for at least the 2.5 years this thread has been around, Wyndham retains it's F. Other than Hyatt's, all of the links in the original post are still working.
Last edited by milestraveler; Oct 4, 2015 at 8:56 am
Oct 6, 2015, 1:35 pm
#20
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Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
But that might only because there's presumably no F- or F+. So it's easier to be consistent with an F than with any other grade.
But to be fair, the grade lumps together everything that Wyndham does. I bet a fair amount of that "F" has always come from that non-hotel program they try to pitch you so often (say, after every booking you make online).
But to be fair, the grade lumps together everything that Wyndham does. I bet a fair amount of that "F" has always come from that non-hotel program they try to pitch you so often (say, after every booking you make online).
Aug 7, 2016, 10:41 am
#22
Original Poster
Join Date: Mar 2013
Posts: 52
Progress?
Posting an early update since there have been some changes.
Hyatt, Hilton, and Starwood all have A+!!
Marriott still has an F.
And Wyndham has no rating for now, supposedly because they're in the process of responding to closed complaints. They tried that two years ago, in August 2014, and it didn't help. Let's see if they're more attentive now.
Hyatt, Hilton, and Starwood all have A+!!
Marriott still has an F.
And Wyndham has no rating for now, supposedly because they're in the process of responding to closed complaints. They tried that two years ago, in August 2014, and it didn't help. Let's see if they're more attentive now.
Apr 18, 2017, 11:16 pm
#24
Original Poster
Join Date: Mar 2013
Posts: 52
Four year progress report
After their supposed effort to respond to old complaints last fall, Wyndham is still only up to a D-.
Marriott had notably more success with their remediation efforts: they moved from an F to an A+.
Hyatt, Hilton, and Starwood still have A+'s.
I started this thread in 2013 in hopes that Wyndham corporate would begin to take more ownership of issues arising at individual properties. Now I'm doubting that they'll ever change.
Marriott had notably more success with their remediation efforts: they moved from an F to an A+.
Hyatt, Hilton, and Starwood still have A+'s.
I started this thread in 2013 in hopes that Wyndham corporate would begin to take more ownership of issues arising at individual properties. Now I'm doubting that they'll ever change.
Apr 19, 2017, 12:06 pm
#25
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,815
From what we saw as a franchisee, they simply push off the internal problems with their systems that cause customers grief to their franchisees. I know at least $2k was taken to us that was not warranted. I'm glad we're done with them. The brand we were a franchisee for was much better managed by the previous companies and I'm the founder of the brand would be ashamed that it carries his name if he saw what has happened to it.
Apr 25, 2017, 4:53 am
#26
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Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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I consider BBB ratings to be about the least important, most meaningless ratings out there.
Apr 25, 2017, 3:07 pm
#27
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Apr 26, 2017, 2:03 am
#28
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Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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Apr 26, 2017, 11:50 am
#29
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May 9, 2017, 5:55 pm
#30
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
And the BBB hounds people and threatens bad reviews. Sells a 'fix' if you get a bad rating. Etc. It's a joke at this point.