50% off reward redemptions (Ended 30 Nov 2020)
Mar 2, 2021, 2:31 am
#46
Original Poster
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
Depends on the agent. I have had a conversation with an agent about an existing booking, which was then picked up on a second call without me having to repeat most of it again. I didn't ask for them to log anything, but in this scenario, it was helpful.
Mar 5, 2021, 10:02 am
#47
Join Date: Aug 2018
Posts: 36
Reading the previous post it seems to be a mix of responses from Virgin Atlantic regarding the re-booking of flights using the same points as the 50% promo.
I have a flight booked for April to Tel Aviv which currently is still flying. Speaking to Virgin they insisted the only way to move the date was to pay the extra points.
Is it a case of trying again with a different agent? Would I have more chance of moving without additional points if the flight was cancelled? Do I take voucher type option and hope they have a points offer in the future and re-book when the offer is available?
Any advice would be appreciated.
I have a flight booked for April to Tel Aviv which currently is still flying. Speaking to Virgin they insisted the only way to move the date was to pay the extra points.
Is it a case of trying again with a different agent? Would I have more chance of moving without additional points if the flight was cancelled? Do I take voucher type option and hope they have a points offer in the future and re-book when the offer is available?
Any advice would be appreciated.
Mar 5, 2021, 11:22 am
#48
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Reading the previous post it seems to be a mix of responses from Virgin Atlantic regarding the re-booking of flights using the same points as the 50% promo.
I have a flight booked for April to Tel Aviv which currently is still flying. Speaking to Virgin they insisted the only way to move the date was to pay the extra points.
Is it a case of trying again with a different agent? Would I have more chance of moving without additional points if the flight was cancelled? Do I take voucher type option and hope they have a points offer in the future and re-book when the offer is available?
Any advice would be appreciated.
I have a flight booked for April to Tel Aviv which currently is still flying. Speaking to Virgin they insisted the only way to move the date was to pay the extra points.
Is it a case of trying again with a different agent? Would I have more chance of moving without additional points if the flight was cancelled? Do I take voucher type option and hope they have a points offer in the future and re-book when the offer is available?
Any advice would be appreciated.
If the new flight is Before 31st May you pay no extra.
If after 31st May then you pay the fare difference in points.
My early post
If VS cancel then you have a right to move the flight at your convenience and at no extra cost.
My earlier post
So leave your decision until the last minute IMHO to give you a better choice.
Last edited by blindman; Mar 5, 2021 at 11:28 am
Mar 6, 2021, 11:24 am
#49
Join Date: May 2009
Location: UK
Posts: 3,951
I’ve just had a minor schedule change by mins on my 50% promo flight, I suspect it’s not enough to get a rebooking at current rates beyond 31st May however, although the email does prompt one to reach out if the change doesn’t suit.
Mar 6, 2021, 2:30 pm
#50
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
Our CPT flight in UC next weekend has been cancelled . Booked in the 50% off points sale .
Three agents said only course of action was to take a refund . After an hour on the phone with a particularly helpful agent today who had to seek help from the duty manager they swapped it to Hong Kong in October for the same miles . I was really impressed and grateful .
Three agents said only course of action was to take a refund . After an hour on the phone with a particularly helpful agent today who had to seek help from the duty manager they swapped it to Hong Kong in October for the same miles . I was really impressed and grateful .
Mar 6, 2021, 2:33 pm
#51
Join Date: May 2009
Location: UK
Posts: 3,951
Our CPT flight in UC next weekend has been cancelled . Booked in the 50% off points sale .
Three agents said only course of action was to take a refund . After an hour on the phone with a particularly helpful agent today who had to seek help from the duty manager they swapped it to Hong Kong in October for the same miles . I was really impressed and grateful .
Three agents said only course of action was to take a refund . After an hour on the phone with a particularly helpful agent today who had to seek help from the duty manager they swapped it to Hong Kong in October for the same miles . I was really impressed and grateful .
Mar 7, 2021, 2:52 am
#54
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Our CPT flight in UC next weekend has been cancelled . Booked in the 50% off points sale .
Three agents said only course of action was to take a refund . After an hour on the phone with a particularly helpful agent today who had to seek help from the duty manager they swapped it to Hong Kong in October for the same miles . I was really impressed and grateful .
Three agents said only course of action was to take a refund . After an hour on the phone with a particularly helpful agent today who had to seek help from the duty manager they swapped it to Hong Kong in October for the same miles . I was really impressed and grateful .
Just goes to show if VS cancel you have the right to change flights as per their Flight Disruption policy though getting them to not charge extra miles for this was a bonus!
Mar 8, 2021, 2:52 am
#55
Join Date: May 2009
Location: UK
Posts: 3,951
Great result!
Just goes to show if VS cancel you have the right to change flights as per their Flight Disruption policy though getting them to not charge extra miles for this was a bonus!
Just goes to show if VS cancel you have the right to change flights as per their Flight Disruption policy though getting them to not charge extra miles for this was a bonus!
Mar 10, 2021, 1:11 pm
#56
Join Date: Nov 2017
Posts: 1,197
Can't seem to find a good thread to ask this in, so apologies for asking here but I didn't want to start a thread for it.
When used for flights, what's the generally accepted value of a Virgin Point? I usually collect Avios but with the decent offers around lately I'm considering moving my Amex membership points over to Virgin instead (I'm closing my Amex). Is it basically around the 1p = 1 point like an Avios? Would probably be redeeming into upper class if that makes a difference. Cheers.
When used for flights, what's the generally accepted value of a Virgin Point? I usually collect Avios but with the decent offers around lately I'm considering moving my Amex membership points over to Virgin instead (I'm closing my Amex). Is it basically around the 1p = 1 point like an Avios? Would probably be redeeming into upper class if that makes a difference. Cheers.
Mar 19, 2021, 3:41 am
#58
Join Date: Jun 2018
Programs: BA, M&M
Posts: 24
Booked a ticket in the 50% off sale and was due to to fly this week. Flight was cancelled. I moved my flight to August with no change in points needed (keeping the 50%). I was told it was possible to keep the ticket "open" and rebook at a later date still with no change. I was also told that there needed to be reward availability for the new flights as the fare bucket would have been different between a May and August flight.
Mar 19, 2021, 4:30 am
#59
Join Date: May 2009
Location: UK
Posts: 3,951
Booked a ticket in the 50% off sale and was due to to fly this week. Flight was cancelled. I moved my flight to August with no change in points needed (keeping the 50%). I was told it was possible to keep the ticket "open" and rebook at a later date still with no change. I was also told that there needed to be reward availability for the new flights as the fare bucket would have been different between a May and August flight.
Mar 19, 2021, 6:40 am
#60
Original Poster
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
Great data point, I’ll maybe be in a similar situation myself shortly. I did wonder if they would be more flexible with reward ‘sale’ bookings than they would revenue ‘sale’ booking which others seems to be having real issues with. The reward sale bookings were valid through to October ‘22 I believe, I wonder if that has any bearing on a rebooking before then not seeing a reprice?
I'd love to be able to switch them to another destination (with award availability) for either the same timings, or later this year, but at the moment I'm guessing that I can't do anything proactively and will have to wait it out until June or July for the expected cancellations.