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-   -   Upgrade processing (if any) with Gold and Silver on same PNR (https://www.flyertalk.com/forum/virgin-america-elevate-pre-2018/1705413-upgrade-processing-if-any-gold-silver-same-pnr.html)

Eastbay1K Aug 25, 2015 9:28 pm

Upgrade processing (if any) with Gold and Silver on same PNR
 
Is there an auto process to MCS? Will one process at T-24 and one at T-12? (When traveling with someone w/no status, either the PNR needs to be split or you need to pay for both.) Also, will the system allow an upgrade to F at T-24 for both?

Overall, the upgrade system (and even sitting with a companion in MCE) is horrible when not traveling alone, the biggest downside of VX for me.

bayhouse Sep 3, 2015 8:09 am

If they are on the same PNR, neither will process automatically. Each passenger who is eligible for a comp upgrade must be on their own PNR. This is true even if, for instance, a PNR is comprised of three golds.

The solution is to call VX and ask for the PNR to be split, and for each passenger to be opted-in for upgrades.

Eastbay1K Sep 3, 2015 9:06 am


Originally Posted by bayhouse (Post 25371412)
If they are on the same PNR, neither will process automatically. Each passenger who is eligible for a comp upgrade must be on their own PNR. This is true even if, for instance, a PNR is comprised of three golds.

The solution is to call VX and ask for the PNR to be split, and for each passenger to be opted-in for upgrades.

Ouch, as I suspected.


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