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-   Virgin America | Elevate pre 2018 (https://www.flyertalk.com/forum/virgin-america-elevate-pre-2018-642/)
-   -   Elevate Store - Issues receiving credit (https://www.flyertalk.com/forum/virgin-america-elevate-pre-2018/1608088-elevate-store-issues-receiving-credit.html)

VegasGambler Nov 23, 2014 11:17 pm

I'm wondering if anyone has bought Amex gift cards through the VX fly store portal? How long did it take your points to show up as pending?

I bought a large GC yesterday (taking advantage of the 2x portal pts). This is my first purchase through the fly store portal. It says that most transactions show as pending within 24 hrs, but it can take up to 5 days. But I am figuring that they 5 day thing is overly-conservative, and if they haven't shown up as pending within 24 hrs there is probably a problem. Is this true or am I just being impatient?

VegasGambler Nov 24, 2014 7:16 pm

Well, I just received an email from amex saying that my order has been approved, so hopefully I'll see some pending points tonight or tomorrow?

I had better get these points, otherwise I just paid a purchase fee + shipping for no reason.

socalgecko Nov 28, 2014 1:03 pm

First Purchase bonus posted twice
 
I just noticed the first purchase bonus posted to my account twice. I did make a couple of different buys through the portal on the first day the store went live, but I'm curious if this happened to anyone else. If yes, did VX claw back the points eventually?

VegasGambler Dec 4, 2014 2:58 pm

What do you need to do to get your purchases to track properly?

My Amex GC never did show up as pending. I submitted a claim and they manually added it while they file a claim with amex. Hopefully that works.

Then, yesterday, I switched to a different browser, disabled all my ad-block stuff, signed into the elevate store, and cliked through to Staples where I bough a $100 starbucks GC for $102 (I had $20 back on $100 through Amex sync). But that hasn't shown up as pending yet either. So, I'm 0-for-2 so far.

I haven't used any promo codes or coupons or anything. What am I doing wrong here? Once could just be bad luck, but 0-for-2 is starting to look like a pattern. In 4 more days I'll submit another claim if it hasn't shown up yet, but hopefully I don't need to manually submit claims for every single purchase.

dktahara Dec 11, 2014 4:22 am

Just a data point since the current 2x/$ on Amex GCs is a phenomenal deal: I purchased my GCs on 12/9, had them approved 12/10, and the points showed as pending on Flystore early today (12/11). FWIW BeFrugal usually posts within 5 hours of purchase (even before approval, although they get clawed back if you are declined).

Slight weirdness, though -- the purchase was $2000 (+3.95), and it's showing up as 3981 pending points. I'm not inclined to argue that though ;)

VegasGambler Dec 11, 2014 1:57 pm


Originally Posted by dktahara (Post 23978583)
Slight weirdness, though -- the purchase was $2000 (+3.95), and it's showing up as 3981 pending points. I'm not inclined to argue that though ;)

Shouldn't it be 4007?

VegasGambler Dec 11, 2014 2:04 pm

Anyway I am going to try this again with the Amex GC, this time the full $10k. My $2k purchase did not track and neither did my $100 Starbucks GC from Staples (both are now pending after I sent an email complaining and got a form-letter reply after several days).

I'm going to try a new browser in incognito mode with all add-ons disabled. Hopefully I eventually end up getting these pts...

dktahara Dec 11, 2014 3:08 pm


Originally Posted by VegasGambler (Post 23981474)
I'm going to try a new browser in incognito mode with all add-ons disabled. Hopefully I eventually end up getting these pts...

Don't use Incognito since it specifically requests that sites don't track you. It took me a while before I realized that's the case. I've actually started just opening up Safari (I'm a Chrome user), clearing any previous state, and running a normal session with no ad-blocker, etc. That should work, but let me know how it goes.

dktahara Dec 11, 2014 3:09 pm


Originally Posted by VegasGambler (Post 23981433)
Shouldn't it be 4007?

Yep, exactly (though I think they'd round up in that case so it would be 4008). That was why I made the note ;). It's only a 27 point difference on ~4000, so I'm just going to count my blessings and let it be.

VegasGambler Dec 11, 2014 3:11 pm

DNT is a seperate setting that you can change whether or not you are in incognito.

Go to settings, "show advanced", and it's under privacy.

I'm also not sure if the portal respects DNT requests.

dktahara Dec 17, 2014 12:38 am

As a follow-up, has anyone had success buying American Express Business GCs and having them credit? All the other portals explicitly list Business GCs but Flystore doesn't (although they don't exclude them explicitly either).

VegasGambler Jan 5, 2015 8:26 pm


Originally Posted by VegasGambler (Post 23943411)
What do you need to do to get your purchases to track properly?

My Amex GC never did show up as pending. I submitted a claim and they manually added it while they file a claim with amex. Hopefully that works.

EDIT: I was wrong about this. Showing 0 pts was an error on their end; they say that the transaction has been approved and I will get my 4k+ pts tomorrow.

dktahara Jan 31, 2015 2:30 pm

Update on buying Amex GCs through Flystore
 
T&C now explicitly limit the denominations of GCs that are eligible for rewards -- up to $2000.


Purchase Conditions

Please note the stated reward is for gift card purchases made between $25 and $2000. No rewards are given on any Gift Card purchases over the value of $2000 denomination
It seems to me from the wording that you can purchase multiple $2000 cards in the same transaction and still get credit, but I haven't tried it (and won't unless they offer 2x points again).

Another note -- I did receive credit for the Business gift cards i purchased a while back. All told, netted 19911 points for a total cost of $90.

mdosu Feb 22, 2015 12:17 am


Originally Posted by socalgecko (Post 23911136)
I just noticed the first purchase bonus posted to my account twice. I did make a couple of different buys through the portal on the first day the store went live, but I'm curious if this happened to anyone else. If yes, did VX claw back the points eventually?

yes, this also happened to me as well. They clawed it back.


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