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Announcement: USAirways Discontinues Interline Bag Check on Split Tickets
as a travel agent, I get these announcements - this one is particularly important to the FT community, so here is the text below. Most of you won't be affected, but for those who put other airline segments on another ticket will have a problem. If you keep (for example) your HA segments on the US ticket, interline bag handling is still provided.
As a result of a new mandate by the Department of Transportation, US Airways has made the following change (effective 8/1/12) to the interline baggage check procedures: Interline through baggage check discontinued Effective July 24, the DOT has mandated new baggage rules requiring that airline passengers must pay the same published baggage fees[1] and have the same allowances for their entire itinerary. As a result of this new policy, effective August 1, 2012 US Airways will no longer be through checking passengers’ bags when they have been ticketed on separate tickets. For interline itineraries where the passenger has his/her entire journey on one ticket, we will continue our practice as it is done today, but when the tickets are split (e.g. ticket 1 US PHX-HNL // ticket 2 HA HNL-LIH) we will only check the bag to the destination on the US ticket. A ticketing and baggage agreement is required to ticket interline itineraries on one PNR. Published minimum connect times are only valid for interline itineraries; minimum connect time cannot be precisely calculated when bags are not through checked. [1] Carriers are not required to recognize exemptions to other carriers’ baggage policies such as free first or second bags due to frequent flyer status or loyalty credit card membership. The carrier’s published baggage fees or US Airways’ baggage fees must be charged, whichever is less. |
Originally Posted by bocastephen
(Post 18968834)
"Published minimum connect times are only valid for interline itineraries; minimum connect time cannot be precisely calculated when bags are not through checked."
The irony of this incorrect statement from US is that I know the situation at PVG because I have connected there three times using US miles for *A awards! :eek: |
Originally Posted by tommyleo
(Post 18968988)
This is not accurate as a blanket statement! For example, published MCT's for PVG (Shanghai) are calculated based on whether a passenger must retrieve bags due to the need to to pass through Chinese immigration before connecting to another flight.
The irony of this incorrect statement from US is that I know the situation at PVG because I have connected there three times using US miles for *A awards! :eek: Never been to PVG, is the system there similar to the system for returning to the US and connecting? |
Originally Posted by treznor
(Post 18970615)
Even though you are picking up the bag (for customs) is this not still considered interlining and through checking? I know it seems odd that you would pick up your bag if its through checked, but I could definitely see how the airline would consider it to be interlined/through checked since the only reason the bag is returned is because of customs.
Never been to PVG, is the system there similar to the system for returning to the US and connecting? The MCT's listen between specific airlines at PVG reflect this. |
If this is mandated by the DOT, then wont this be imitated by other airlines? Has anyone heard the same thing from other airlines? What is the point of this ruling?
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Originally Posted by SkyTeam777
(Post 18971529)
If this is mandated by the DOT, then wont this be imitated by other airlines? Has anyone heard the same thing from other airlines? What is the point of this ruling?
US has decided on its own to just stop interlining bags when a customer has more than one ticket on an itinerary - this is not a customer-friendly change, but is not mandated by DOT. |
Originally Posted by bocastephen
(Post 18971619)
Read the announcement carefully - DOT is not saying they are blocking interline bag transfers between tickets, but that baggage fees/charges/allowances must be harmonized across an itinerary.
US has decided on its own to just stop interlining bags when a customer has more than one ticket on an itinerary - this is not a customer-friendly change, but is not mandated by DOT. LAX |
Originally Posted by LAX
(Post 18973007)
Just out of curiosity, does it cost money to interline bags with other carriers? If so, I can see a financial (still customer unfriendly) reason behind this.
LAX therefore: ticket 1 on US - $75 bag fees ticket 2 on carrier x - $25 bag fees US would lose the 75 in fees as only the 25 can be collected per the DOT rule - therefore US doesn't want to collect a lower amount and just refuses to push the bags to the other carrier. On a single ticket itinerary, they don't have a choice. That's my interpretation of the rule and US' response, but I could be way off. I'll be researching the rule further as there are some TA impacts. |
Does anyone know if AC is doing the same thing? I have an itinerary coming up in two weeks that is the exact opposite scenario (three separate tickets, AC to AC to US).
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Originally Posted by bocastephen
(Post 18974514)
If there is an interline agreement in place, there is no specific cost that should be attached to each interline event...I am interpreting the rule to mean the lowest bag cost on the itinerary is the one to be charged....
therefore: ticket 1 on US - $75 bag fees ticket 2 on carrier x - $25 bag fees US would lose the 75 in fees as only the 25 can be collected per the DOT rule - therefore US doesn't want to collect a lower amount and just refuses to push the bags to the other carrier. On a single ticket itinerary, they don't have a choice. That's my interpretation of the rule and US' response, but I could be way off. I'll be researching the rule further as there are some TA impacts. LAX |
Originally Posted by bocastephen
(Post 18971619)
Read the announcement carefully - DOT is not saying they are blocking interline bag transfers between tickets, but that baggage fees/charges/allowances must be harmonized across an itinerary.
US has decided on its own to just stop interlining bags when a customer has more than one ticket on an itinerary - this is not a customer-friendly change, but is not mandated by DOT. How is one airline supposed to know another airline's fee policy to harmonize with them? |
Originally Posted by SkyTeam777
(Post 18979403)
But why is fee harmonization across an entire itinerary any business of the DOT? This should be based on the passenger's elite status/benefits and class of service purchased with the first airline of travel.
How is one airline supposed to know another airline's fee policy to harmonize with them? As with any good pro-consumer rule, US found a partial loophole and extended its middle finger to customers. I'm not the message, only the messenger - and per my original post, this is only likely to impact a small number of customers who have multiple tickets on one itinerary. I do know, however, that some corporate agencies like Carlson Wagonlit will issue multiple tickets on an itinerary for one-way or multi-destination itineraries that span more than one airline instead of issuing a single ticket on the first carrier's plate. I believe they do this to gouge customers out of extra booking fees....now those customers will have checked-bag issues en route when flying US+another carrier. |
Update
Well as you can imagine, news of this "change" spread like wildfire, and the hue and cry from customers and agents alike was not too pleasant. I'm sure given US' history, no one here will be surprised by US screwing its customers then backpedaling when the flaming arrows start flying.
So, the official backpedal is thus: US will interline bags on multiple/split tickets provided the journey is captured in one PNR generated by a single agency GDS system. If the journey is split across multiple PNRs, they will not interline baggage. I guess you can call it a partial backpedal, but the change should cover the vast majority of multi-ticket passengers. |
Originally Posted by bocastephen
(Post 19044233)
I guess you can call it a partial backpedal, but the change should cover the vast majority of multi-ticket passengers.
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Announcement: USAirways Discontinues Interline Bag Check on Split Tickets
I was just hit with this policy at BNA. Flying BNA- CLT-EWR (US) and EWR-DEL (UA).
US airways counter agents at BNA refused to check bag to DEL, even after talking to a supervisor. He showed me the memo from corporate dated August 7, talking about no exceptions, except trivial like US to US tickets. I bought ticket in early July, so I was not aware of this policy, otherwise I wouldn't have picked US. Now, my flight to EWR is delayed, so I hope I actually have time to claim bag at EWR and run to the gate. Arghh. |
Check this, US Airways is not the only carrier to do this
http://www.hawaiianair.com/help/fees-id-1922#codeshare Look at "other airlines" and you will find that HA is doing the same thing |
VX refused to interline my bags on a split ticket with one of their interline partners last week :td:
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Originally Posted by 1KHI
(Post 19117401)
I was just hit with this policy at BNA. Flying BNA- CLT-EWR (US) and EWR-DEL (UA).
US airways counter agents at BNA refused to check bag to DEL, even after talking to a supervisor. He showed me the memo from corporate dated August 7, talking about no exceptions, except trivial like US to US tickets. I bought ticket in early July, so I was not aware of this policy, otherwise I wouldn't have picked US. Now, my flight to EWR is delayed, so I hope I actually have time to claim bag at EWR and run to the gate. Arghh. |
ARN-ZRH-MIA on LX, MIA-CLT on US: Swiss refused to interline on split tickets recently.
Both LX and US are Star and codeshare partners. Not liking what the airlines are doing (or refusing to do) :( |
Originally Posted by kudzu
(Post 19139524)
ARN-ZRH-MIA on LX, MIA-CLT on US: Swiss refused to interline on split tickets recently.
Both LX and US are Star and codeshare partners. Not liking what the airlines are doing (or refusing to do) :( |
I will avoid US Airways at all costs
The policy stinks. The employees say it was forced by DOT which is a misinterpretation of the ruling. It caused me to reroute on my connecting UA flights and a $250 change fee because the change included an itinerary with an international flight. I will avoid US Airways if at all possible in the
future. No other legacy carrier has the same policy to my knowledge. |
Originally Posted by Ecuacoflyer
(Post 19690748)
The policy stinks. The employees say it was forced by DOT which is a misinterpretation of the ruling. It caused me to reroute on my connecting UA flights and a $250 change fee because the change included an itinerary with an international flight. I will avoid US Airways if at all possible in the
future. No other legacy carrier has the same policy to my knowledge. |
Will they still check bags through on two distinct US Airways PNRs?
Like SFO-CLT, CLT-GIG? |
I have in the past picked US to connect to my (separately ticketed) international itin. At times, these fares have not been cheap by itself, but make up only a fraction of the total cost.
I am star gold, so would not have to pay any bag fees in any case. How many lucrative connecting pax does US want to lose? |
Originally Posted by Mats
(Post 19765762)
Will they still check bags through on two distinct US Airways PNRs?
Like SFO-CLT, CLT-GIG? |
Not quite sure about two distinct US PNR's, however, at least in the case of gate-checking bags (i.e. if the overhead bins are too full and they have to check them to your final destination), they will through check them on 2 seperate PNR's (or at least the agent who gate-checked my bag didn't get this memo). Flight was PIT-LGA (on US) and LGA-YYZ (on AC).
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Just got a bag through checked without problem in PHL (continuing in FRA on a separate LH ticket). The agent herself asked if I'm traveling further, I said yes and gave her my next PNR...
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Forgive me if this is answered in here. I'm flying PHX to FCO through PHL all on US. Once I get to FCO I will be flying on Easy Jet airline to Palermo. Will US check my bag to the final destination or will I have to pick it up and recheck it with the next airline?
Thanks |
Originally Posted by WiscAZ
(Post 21636487)
Forgive me if this is answered in here. I'm flying PHX to FCO through PHL all on US. Once I get to FCO I will be flying on Easy Jet airline to Palermo. Will US check my bag to the final destination or will I have to pick it up and recheck it with the next airline?
Thanks |
Originally Posted by WiscAZ
(Post 21636487)
Forgive me if this is answered in here. I'm flying PHX to FCO through PHL all on US. Once I get to FCO I will be flying on Easy Jet airline to Palermo. Will US check my bag to the final destination or will I have to pick it up and recheck it with the next airline? Thanks
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Originally Posted by RMINIONE
(Post 21637400)
Make sure you read Easy Jet's baggage policy. The cost of your luggage can be more than the ticket! http://www.easyjet.com/EN/Planning/baggage
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Originally Posted by WiscAZ
(Post 21637929)
Yes I purchased my bag yesterday. What I'm unsure of is whether I am still allowed 2 carry ons?
From http://www.easyjet.com/planning/cabin-baggage -> More information on cabin bags "Your one ‘cabin bag’ covers a bag, laptop case, brief case, handbag, bumbag, rucksack, carrier bag or wedding dress carrier Motorcycle helmets are also allowed as/within cabin baggage (providing they follow the relevant size dimensions). Please note that all these items will be classed as your one cabin bag. Find out what items are allowed in the cabin in addition to your one cabin bag allowance Other items you’re allowed in the cabin include: an overcoat, shawl, umbrella, crutches or walking frame/stick and one standard size bag of duty free goods from the departure airport. This is in addition to the one item allowance." |
So just to be clear:
If I bought IAH-PHL-DUB on US Metal on one PNR then bought DUB-CPH-AMS on SK as a separate PNR, the bags have to be checked in again at the SAS desk in DUB? I gave myself 2 hrs as an MCT. |
Sincer no one else has responded, that's the way I understand it. Note, however, that rarely do such things affect non-rev travel so I don't know anything about how it actually works other than what I've read here.
Jim |
Originally Posted by tank089
(Post 21809288)
So just to be clear:
If I bought IAH-PHL-DUB on US Metal on one PNR then bought DUB-CPH-AMS on SK as a separate PNR, the bags have to be checked in again at the SAS desk in DUB? I gave myself 2 hrs as an MCT. |
SK should have a desk in the baggage reclaim area. They may be able to tag the onward bag there if you play dumb.
FWIW, AA still allows for interline transfers on split tickets which I did 3 weeks ago AA->US. I hope this benefit is not enhanced by DP/HP/US. |
Originally Posted by bocastephen
(Post 19694910)
Delta and Alaska have the same policy...I'm sure everyone will fairly shortly.
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Update:
US agent at IAH tells me she can't interline unfortunately. IAH-PHL-DUB bag picked up in customs, garda confused why I didn't just transfer. walked to SK check in at T1 DUB, bags checked again. DUB-CPH-AMS The return also confused SK. I tried through checking on SK-SK-US-US-US, agent "tried" but said she couldn't. CDG-CPH-DUB-PHL-CLT-IAH |
Had two separate PNR's PHL-DEN on US and DEN-BIL on a UA/US codeshare. I am *Gold & Chairman. The US rep at PHL refused to route the bags to BIL. Got a supervisor and they said this "rule" has been in place for 2 years. Got on the phone with Chairman's support and they said it could be done as a courtesy but the agent would not budge. In the end I had to get the bags in DEN and recheck in and missed my connection.
On the return flight from BIL-DEN the UA agents had no issues routing the bag through to PHL and I have no status other than *Gold with UA. Shame on US and their crappy service at PHL. |
I have a trip on two seperate tickets, US and AA.
Ticket one: Us aaa-bbb Ticket two: Aa bbb-ccc Its a domestic trip and connecting time is 3 hrs. I was told that US wont interline the bag to AA but AA will interline bag to US. Two weeks ago, I was trying to interline bag on two tickets and it was us to us on a domestic trip. The agent refused to do so even it was US to US. I find it a little bit ridiculous. |
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