The Consolidated US Airways Praise Thread ("I love...was surprised....Wowed!)
 

I know how many people are always quick to point out any negative issues with US, so i just wanted to say that I had incredible service on all 4 of my flights this past Wednesday.

All of the FA's had fantastic attitudes. They were all very friendly with the pax, and they looked like they were truly enjoying their jobs. They were very at tentative and actively engaged the passengers on a positive level. On my CLT-ORD flight (US 8), the crew especially stood out. The captain actually stood outside of the cockpit and greeted all of the pax as they boarded the plane. He also performed his pre-flight announcement standing at the front of the plane, so everyone could see him doing it. Each flight was on-time (or early). And for those of you that have issues with pdb's, they were offered on every flight.

Hopefully this higher level of service will become the norm. It made a very long day more pleasurable.

While the pilot standing at the cockpit door is not norm, I've found that the level of service you described generally is the norm on most of my US flights (regardless of west vs. east).

I hope you handed out lots of A&B's where warranted, and/or wrote your comments over to US too. I do believe they're quietly improving, and it's very subtle, but it adds up. Cleaner planes, nicer staff, better service all around, and I hope they keep up the trend! ^

^
Cool! That's been the norm for me as well. When I did the free Silver trial, I really thought I was just gonna have a short-term summer fling with US. But the more I experienced, the more I liked...fooled around and fell in love, I guess. :)

Fell in love with the "ugly girl"? I'm sure she appreciates it, especially after being left at the alter... ;)

Thanks for the great report^

>"All of the FA's had fantastic attitudes. They were all very friendly with the pax, and they looked like they were truly enjoying their jobs. They were very at tentative and actively engaged the passengers on a positive level."

Interesting, dcpatti. I don't think this behavior is A&B, just a good job. I would thank the crew as I exited the plane, but give them an A&B? I think not.

:D

US is a pygmalion!

Let CO find out who the truly ugly one is.

If the OP took the time to post here, then I'd imagine it is a little more than just a normal "job well done" situation but everyone has their own standards. I like giving out A&B certs "where warranted" but I've not got a hard and fast rule on what warrants it. I just know folks are more likely to complain on a forum like this, than compliment. It's human nature. If someone takes the time to tell FT that they were happy and got good service, I think telling US about it too (by way of A&B, or email, or both) is in order as well.

If we don't tell them that we appreciate the improvements they're making, where's the incentive for them to keep improving?

Lucky you for the flight

The Consolidated US Airways Praise Thread ("I love...was surprised....Wowed!)
 

finished half of my MR, second half is return home tomrw. I have to hand it to US, it was one of the nicest experiences I've had flying. The 11/26 service from phl-muc on the new 1 2 1 envoy configuration was fantastic. Comfortable seating, great crew, didnt want for anything. Thought I'd mention this considering the amount of anti US air sentiment I've seen out there. Not a single hiccup with anything.

Glad to hear the good report.

My most recent US experience was pretty good as well. Much better than I had remembered.

Same on my yesterdays MR. The purser on my outbound flight was so nice, she provided excellent service. I gave her 5 A&B cards (1 for each crew member on my flight).
I still stand by my words saying that US provides best service across the pond in business class (comparing to UA, LH and LO).

whats an A&B card?

These posts make me feel much less like Pollyanna. I find US quite acceptable in all respects for longhaul, considering the price. Preferring to LH is a trifle far for me, but it is nice that there is even discussion of the possibility.