In my experiences, I have successfully refared several itineraries whose prices dropped and receive United vouchers for these adjustments which I use on future flights. When this occurs, I have either reached the 1P or 1K line, and they verify whether they get the same price as I do when I reprice itineraries on the web. If they do get the same refare as I do and I have a confirmed upgrade, I have them do a double booking to book the new coach fare and then preserve the NC or NF space. In the cases where the United phone res agents do not get the same price as I do on the web for a refare, they have been very helpful at contacting the ICC web support on my behalf, and then they explain the refare to them. The ICC then processes the refare for me so that I receive a voucher, and I oinform them that they need to do a double booking to retain any confirmed upgrade.

A nice 1K friend of mine tried to refare my itin for me by calling the 1K line :D. I would have been able to save around $800 USD per ticket x 2 :eek:. It couldnt be done :td:. Residents ex USA have no option but to go through the MCC/ICC IMHO. Unfortunately the MCC or ICC dont seem to have the ability to refare appropriately and KEEP your ugs or your position on the waitlist.

EVEN if we can get through to the more experienced USA agents, they are unable to do the refare because generally our airfares have been purchased in currency other than USD and therefore our refares have to go through the ICC/MCC. So its circular in that sense, you dont want to risk that cos poof go the upgrades or waitlist position :rolleyes:!

Just another benefit that we dont seem to be able to get our hands on if we value our upgrades :rolleyes:.

That actually is not an ICC fluke: the waitlists will be reset upon a refare independent of the call centre.

Confirmed upgrades can be maintained by a skilled US agent, something the PCC, ICC, and MCC regularly talk themselves out of.

I just did a refare, called the 1p line and they were able to maintain my confirmed upgrade, they double booked and once the new fare was processed, the duplicate disappeared and it just showed my confirmed NC booking on a U fare.

Your 1P line goes to the ICC :eek: ?

Still confused re: waitlist impact
 

New to FT, so apologies in advance if I missed the answer.

The wife and I are booked IAD->OGG, LIH->IAD next summer. Fare is about $100/ea less than when we booked. We had confirmed upgrades both ways initially, but due to a schedule change from IAD->DEN (actually a plane change) we're now waitlisted on the way out and confirmed on the way back. Anyway, my understanding is that if I call to refare, the agent should be able to maintain the confirmed upgrade on the return flight. My question is whether or not they can preserve my place on the waitlist as well? I'm a 2P, so my guess is that I'm near the back of the line anyway, but I *have* had this booked for a few months now, which I suppose can't hurt. I'm a big guy and would like to have the best chance at the upgrade, but $200 is $200...

Welcome to FT jaitkenvt . If you do a search, you will find your answer. Basically you need to call and have a phone CSR double book you in order to preserve your upgrade.

If s/he cannot double book you in the same fare class, then you may have a problem. Recently I was trying to re-fare, she could not double book me in the same fare class. Therefore, I could not re-fare and preserve the upgrade. Then a decision has to be made; re-fare and possibly lose upgrade or leave everything status quo.

Itin w/ 2 pax has gone down $50 per. Wow. So I want to refare. But, alas, I don't know how. I prefer to do it online. Does it involve going through "refund" on my itins? I'm always terrified of accidently voiding a good reservation, so color me timid. Would like to keep the same seat assignments. No UGs involved. thanks!

No, don't use the Refund button.

Go to "Change Itinerary" and then "Check the price of my itinerary"

Not in this case. But, I have found doing this is a major pain. At ORD, I have always had to wait 20+ minutes (and good luck finding the future ticketing counter in the first place!). At least they have a sign-in sheet. And it seems every time there are UA employees ahead of me who are getting boatloads of discounted employee tickets that take forever to issue. Shouldn't this counter be for *customers* only?? :confused:

Thank you!

Now I wish .bomb wasn't saying "We cannot process this change online...". It was made on .bomb. I will try again later before I call in.

Unfortunately, I number of itineraries can't be re-fared online it seems. Multi-city trips come to mind.

Bingo! ^ It is a multicity.

Simple timing question
 

This thread has been very useful. I never even knew that one could re-fare. Just thought you were screwed if you bought when the fares were expensive.

I want to see what people thought about flights to europe in April going through UA SFO-FRA on UA 900. The fares are around $1300-1500 in economy. That is pretty expensive. They are $800 in March, which is reasonable. Do you know if the April $1500 fares are only because it is 4 months away, and March is only 3 months away? Or is it because April is the beginnig of "peak" travel season to Europe, whereas march is not, and the april fares will probably not go down much below $1500?

Thanks.

Thanks for such clear, helpful directions on refaring. Only 12 words, but a wealth of info!

A few months ago, in trying for a refare, the (faux?) 1K desk cancelled the original tickets, issued a credit to my cc for the full amount, then rebooked the flight, all w/in 24 hours of making the original reservation. The reservations agent didn't know how to refare and at first cautioned me that reticketing would involve a $100 (or whatever fee), to discourage me from pursuing the lower fare - then he said "Oh, you're 1K so there's no fee.."

It will be much easier to refare online. I'd been afraid to touch any of those buttons (refund, change) from fear that everything would unravel...