FlyerTalk Forums - GTEM Certs [merged threads]

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Quote:

Originally Posted by GoingAway

Sure, xerox them but also call the 1K line and request a new set. You might need to have them ask their supervisor what you're talking about, that was how I got mine the last time.

I will make some good photocopies so that I can always be ready to compliment great service! This is good to know. I will also try to get another set from MP CS (I'm not 1K yet -- but on 30 days I will be a humble 1P :p :p :p ).

Quote:

Originally Posted by cielodome

Thanks for the info, I will (and I usually do) make an effort to compliment rather than complain (aren't we all allowed a bad day every now and then ;) ). Now, another question, for Skywest (and I fly regularly in and out of OXR to/from LAX) FA's, do I go through United or is there a better way?

You can send those to SkyWest's Customer Relations at Headquarters:
http://www.skywest.com/contact/customer_serve.php
(Mailing address is upper right hand corner, inc phone number)

Quote:

Originally Posted by as219

Does sending a glowing e-mail "make a difference" either? I recently read somewhere that complimentary e-mails are not necessarily forwarded to the employee in question... I'd be willing to send a snail-mail letter if it "made a difference," though.

Snail-mail letters are always considered to go a lot further than an e-mail or phone cell because it is considered more effort on the part of the passenger to initiate the contact, but I've received certificates from both e-mail and paper letter (though more often by snail-mail letter).

Happy Travels! :)

Didn't even know these things existed...I just called MP and they are sending me some. Should get them in 2-3 weeks.....so they say.