Booking In Process - Error
 

Just booking tix for Mrs. Milepig and her friend. At the very last step, I got:

United Airlines



ERR NO: ENG-AM-027
Booking In Process

--------------------------------------------------------------------------------

Your reservation is being processed. Please stand by for verification.

I've seen "standing by" for 20 minutes with my browser showing nothing but a static screen - now what?

Time to call united web support. :( If nothing has happened in 20 minutes, nothing is going to happen.

Or you can just close your browser, open a newun and start all over again.

Well, I backed up and reentered. Not I got this screen:

United Airlines


We Can't Price/Book This Itinerary
We had trouble pricing or completing your reservation for the following reason:
PLEASE NOTE: We cannot give a confirmation number(s) at this time. However, your reservation may have been completed. Clicking the Purchase button again may create a duplicate reservation. Please contact your travel services provider.

Please try double checking all your information, and/or rebuilding your itinerary. If you continue to have problems, please let us know.

Thanks!

Back

I like the "call your travel services provider". I was using UNITED.COM - they ARE my travel services provider. Idiots!

If a double booking shows up, you can always cancel in 24h. It seems unlikely any booking was actually completed though...

Check My Itineraries and see if anything's there.

I had thought of that, but its for Mrs. Milepig, and she's not setup for online access, would it still show up under mine since I did the booking?

Only if you were both on the PNR and your MP number is in the res.

That's what I thought - I did use my normal e-mail address, and no confirmation came though so I'm going to assume nothing happened and I'll start over - tomorrow. When I tried to call the 1P line they referred me to web support, where I can't get an answer right now.

Web support should be 24 hours/day, I thought... Must be off fixing the website. ;)

Just called again and did get through on the web support line - the reservation was in the system but not ticketed. It was all taken care of in 5 minutes. Thanks for the advise, you guys are great!